Creating Contagious Commitment 2nd Edition

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Creating Contagious Commitment 2nd Edition

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Author : Andrea Shapiro
language : en
Publisher: Strategy Perspective
Release Date : 2010-01-11

Creating Contagious Commitment 2nd Edition written by Andrea Shapiro and has been published by Strategy Perspective this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-11 with Business & Economics categories.

Too often, necessary and technically appropriate change initiatives fall short of expected gains because leaders fail to involve employees and leverage their perspectives. This deprives leaders of valuable input, and causes the very people who are expected to modify the way they work to feel discounted and disconnected. Creating Contagious Commitment: Applying the Tipping Point to Organizational Change presents a proven approach to turn this all too common situation around. It goes to the heart of effective change implementation and shows how to move employees from being apathetic or resistant to becoming committed advocates of a change. Creating Contagious Commitment demonstrates why many of the traditional approaches to change implementation (such as focusing on the easily measurable technical aspects or relying on mass awareness campaigns) don't work very well especially on their own. It explains the dynamics that contribute to successful change initiatives and how to use them, right now, in your own initiatives. The accessibility of the concepts and the practical strategies they provide make Creating Contagious Commitment a unique and powerful guide for change agents in any organization. Andrea Shapiro s clear and skillful blending of theory with useful examples brings these concepts to life in a way that appeals to anyone who is involved in change. Solidly grounded in organizational theory, systems thinking and real-world experience, Creating Contagious Commitment can be used as a stand-alone resource or in combination with the companion Change, Dialogue, and Action workshop with its interactive computer simulation, called the Tipping Point. It has been applied by hundreds of change leaders around the world in a wide range of organizations, from banks and hospitals to high-tech corporations, to make organizational change both contagious and sustainable. It is packed with diagrams, illustrations, and stories from the field many of them first-person accounts of applying its lessons. Visit CreatingContagiousCommitment.com to learn more. Praise for Creating Contagious Commitment It is very easy to have good intentions, and even easier to get advice from someone who has good intentions. What is hard is to recognize the landmines on the path to successful change. Creating Contagious Commitment helps identify and think about such obstacles before we encounter them, making the path to change more thoughtful and ultimately more successful. Dan Ariely, Ph.D., James B. Duke Professor of Behavioral Economics, author Predictably Irrational It is only by effectively influencing people's beliefs, values and changing social norms that we can change behaviors that get us all to yes. Andrea understands this and clearly maps out how new cultural norms can be systematically embedded into any organization. This book is a must have in any change agent's toolbox. Peter Faill, M.Sc., Corporate Procurement Manager, Durham County Council, UK The Tipping Point is a brilliant computer model of change initiatives as they unfold in large, complex organizations. Change agents need to be informal, keenly aware of the different needs of different types of people, and committed to their purpose. This book shows what to do and what happens along the way, both in the model and in real life. Art Kleiner, author, Who Really Matters and The Age of Heretics

E Government For Good Governance In Developing Countries

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Author : Driss Kettani
language : en
Publisher: Anthem Press
Release Date : 2014-05-01

E Government For Good Governance In Developing Countries written by Driss Kettani and has been published by Anthem Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-05-01 with Computers categories.

Drawing lessons from the eFez Project in Morocco, this volume offers practical supporting material to decision makers in developing countries on information and communication technologies for development (ICT4D), specifically e-government implementation. The book documents the eFez Project experience in all of its aspects, presenting the project’s findings and the practical methods developed by the authors (a roadmap, impact assessment framework, design issues, lessons learned and best practices) in their systematic quest to turn eFez’s indigenous experimentations and findings into a formal framework for academics, practitioners and decision makers. The volume also reviews, analyzes and synthesizes the findings of other projects to offer a comparative study of the eFez framework and a number of other e-government frameworks from the growing literature.

Advances In Library Administration And Organization

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Author : Delmus E. Williams
language : en
Publisher: Emerald Group Publishing
Release Date : 2012-12-05

Advances In Library Administration And Organization written by Delmus E. Williams and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-05 with Language Arts & Disciplines categories.

The book will examine the challenges that working administrators face and discusses how to enable them to look more closely at their operations and to reconsider how to develop people and the organizations in which they work. As in previous volumes of Advances in Library Administration and Organization, the studies outlined in the chapters of Vo

Performance And Productivity In Public And Nonprofit Organizations

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Author : Evan M. Berman
language : en
Publisher: Routledge
Release Date : 2015-06-11

Performance And Productivity In Public And Nonprofit Organizations written by Evan M. Berman and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-11 with Business & Economics categories.

The revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges. The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies. In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery. Each chapter concludes with a useful summary and all-new application exercises.

Christian Coaching Second Edition

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Author : Gary Collins
language : en
Publisher: Tyndale House
Release Date : 2014-02-27

Christian Coaching Second Edition written by Gary Collins and has been published by Tyndale House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-02-27 with Religion categories.

Do you long to make a difference in the lives of others? Every day, companies, churches, families, and individuals turn to coaches for help in navigating life’s transitions. A widely used and respected resource for leaders, pastors, and counselors, Christian Coaching will equip you with the tools to help people overcome obstacles and turn their potential into reality. Now updated and expanded, this groundbreaking guide presents a unique biblically based coaching model, designed to help you: Develop and refine your active listening skills Connect with people on a meaningful level Clarify a vision and defining steps to put it into practice Guide someone through obstacles and life transitions Coach people in a variety of career, marriage, family, and church situations Empower people to establish healthy boundaries with friends, family, and work And much more Now with interactive forms and questionnaires for you and your clients, this comprehensive guide may be the most helpful and entertaining book on coaching you’ll read. “Dr. Gary Collins takes all the vital elements of coaching and brings them together into one valuable resource. This book is essential for anyone—not just Christians—who wants to make a difference in the lives of others.” —Ken Blanchard, coauthor of The One Minute Manager and Lead Like Jesus

Achieving Service Excellence Strategies For Healthcare Second Edition

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Author : Myron D. Fottler
language : en
Publisher: ACHE Learn
Release Date : 2009-12-01

Achieving Service Excellence Strategies For Healthcare Second Edition written by Myron D. Fottler and has been published by ACHE Learn this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-12-01 with Medical categories.

Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high level for both clinical and service excellence. Customers who are armed with information and aware of their options are choosing providers they believe are ready, willing, and able to provide the superior experience they expect. This book offers a blueprint for successfully competing in today's competitive healthcare marketplace. It presents the theories, methods, and techniques behind delivering an excellent healthcare experience through strategy, staffing, and systems. Each chapter explores a service principle and provides numerous real-world examples and current research findings. Among the many topics discussed are creating a patient-centered environment; building a culture in which customers are treated like guests; training, motivating, and empowering staff; measuring service quality; managing service waits; and recovering from a service failure. This second edition has been completely updated. Concepts have been expanded to include information on: Significance of aligning strategy, staffing, and systems Evidence-based service management and design principles Customer relationship management Internet-based opportunities for various purposes, including communication, information, marketing, recruitment, feedback, and training Retail clinics, concierge medicine, telemedicine, and other new customer-driven innovations

Justice Of The Peace

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Author :
language : en
Publisher:
Release Date : 1852

Justice Of The Peace written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1852 with Justices of the peace categories.

Sex Offender Laws Second Edition

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Author : Richard Gordon Wright
language : en
Publisher: Springer Publishing Company
Release Date : 2015

Sex Offender Laws Second Edition written by Richard Gordon Wright and has been published by Springer Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with Law categories.

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Spirituality And Ethics In Management

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Author : Laszlo Zsolnai
language : en
Publisher: Springer Science & Business Media
Release Date : 2011-04-20

Spirituality And Ethics In Management written by Laszlo Zsolnai and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-04-20 with Business & Economics categories.

The book - which was originally published by Kluwer in 2004 - is a collection of scholarly papers focusing on the role of spirituality and ethics in renewing the contemporary management praxis. The basic argument is that a more inclusive, holistic and peaceful approach to management is needed if business and political leaders are to uplift the environmentally degrading and socially disintegrating world of our age. The book uses diverse value-perspectives (Hindu, Catholic, Buddhist, and Humanist) and a variety of disciplines (philosophy, ethics, management studies, psychology, and organizational sciences) to extend traditional reflections on corporate purpose and focuses on a self-referential organizational-existential search for meaning, identity and success.

Justice Of The Peace And Local Government Review

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Author :
language : en
Publisher:
Release Date : 1852

Justice Of The Peace And Local Government Review written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1852 with Justices of the peace categories.