Creating Great Visitor Experiences
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Creating Great Visitor Experiences
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Author : Stephanie Weaver
language : en
Publisher: Routledge
Release Date : 2016-07-11
Creating Great Visitor Experiences written by Stephanie Weaver and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-07-11 with Business & Economics categories.
Museum and other non-profit professionals have begun to realize that the complete visitor experience is the key to repeat attendance, successful fundraising, and building audience loyalty. Taking lessons learned by successful experience-shapers in the for-profit world, Stephanie Weaver distills this knowledge for museums and other organizations which depend on visitor satisfaction for success. Is your institution welcoming? Are the bathrooms clean? Does the staff communicate well? Are there enough places to sit? These practical matters may mean more to creating a loyal following than any exhibit or program the institution develops. Weaver breaks the visitor experience down to 8 steps and provides practical guidance to museums and related institutions on how to create optimal visitor experiences for each of them. In a workshop-like format, she uses multiple examples, exercises, and resource links to walk the reader through the process.
Creating Great Visitor Experiences
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Author : Colleen Higginbotham
language : en
Publisher: Bloomsbury Publishing PLC
Release Date : 2022-07-26
Creating Great Visitor Experiences written by Colleen Higginbotham and has been published by Bloomsbury Publishing PLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-07-26 with Business & Economics categories.
If a museum is trying to improve visitor satisfaction, grow and diversify their audience, or engage with their community, they must focus on the experience visitors have inside the museum. Unfortunately, some people don’t visit museums because they have had a previous negative experience, or they simply don’t feel museums are for people like them. Not only do we need to win back those who we haven’t welcomed properly in the past, we need to be sure we don’t turn off any more potential visitors. Once you’ve decided to prioritize the visitor experience, you may discover that you don’t have the tools you need to truly implement change for your visitors. An Executive Director may support the concept but doesn’t have the time or specific expertise to implement a new program. A Visitor Services Manager may have been promoted from the front line and has great customer service and coaching skills but doesn’t have experience crafting institutional change. Creating Great Visitor Experiences: A Guide for Museum Professionals can help these museum professionals design a program that is specific to their institution. Its Table of Contents shows how the book offers a step-by-step guide to doing just that: Chapter 1: Focus on the Visitor Experience Chapter 2: Understanding Museum Visitors and the Impact of the Visitor Experience Chapter 3: Learning About Your Visitors Chapter 4: Visitor Mapping: Charting Visitor Routes Through Your Institution Chapter 5: Start with the Basics: Making the Museum Itself Welcoming Chapter 6: Articulating What Service Means to You Chapter 7: Determining the Structure of Your Front-Line Team Chapter 8: Merging Security and Service Chapter 9: Hiring Your Dream Team Chapter 10: Training to Develop a Dynamic Service Team Chapter 11: Building Strong Morale and a Professional Front-Line Team Chapter 12: Developing a Culture of Service Throughout the Museum Use this authoritative, practical guide from the American Alliance of Museums to help your museum create great visitor experiences.
Visitor Experiences And Audiences For The Roman Frontiers
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Author : Nigel Mills
language : en
Publisher: British Archaeological Reports (Oxford) Limited
Release Date : 2021
Visitor Experiences And Audiences For The Roman Frontiers written by Nigel Mills and has been published by British Archaeological Reports (Oxford) Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021 with History categories.
This book explores developing practice in the public presentation of the World Heritage of the Roman frontiers, written by leading practitioners from the UK, the Netherlands, Germany and Serbia.
Museum
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Author :
language : en
Publisher:
Release Date : 2008
Museum written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Museums categories.
Creating More Meaningful Visitor Experiences
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Author : Marcella D. Wells
language : en
Publisher:
Release Date : 2009
Creating More Meaningful Visitor Experiences written by Marcella D. Wells and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Government publications categories.
Annual Report Of The Librarian Of Congress For The Fiscal Year Ending September 30 2006
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Author : Library of Congress
language : en
Publisher:
Release Date : 2007
Annual Report Of The Librarian Of Congress For The Fiscal Year Ending September 30 2006 written by Library of Congress and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Information services categories.
Spafa Journal
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Author :
language : en
Publisher:
Release Date : 2003
Spafa Journal written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Archaeology categories.
1988 National Interpreters Workshop
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Author :
language : en
Publisher:
Release Date : 1988
1988 National Interpreters Workshop written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1988 with Historic sites categories.
Visitor Experiences And Perceived Conditions On Day Trips To The Great Barrier Reef
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Author : C. Scott Shafer
language : en
Publisher:
Release Date : 1998
Visitor Experiences And Perceived Conditions On Day Trips To The Great Barrier Reef written by C. Scott Shafer and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Science categories.
Are We There Yet
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Author : Kathleen McLean
language : en
Publisher: Berg Publishers
Release Date : 2004
Are We There Yet written by Kathleen McLean and has been published by Berg Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Art categories.
What goes into planning a successful exhibition, and how do we know one when we see it? This book gathers the thinking of leading exhibition professionals in a point-counterpoint format that grew out of an invitational conference at the Exploratorium. Featured are descriptions of "Twelve Noteworthy Science Exhibitions," including budgets and timelines, project goals, participants, and narratives of the exhibition development process. A DVD augments these descriptions with color images and several video walkthroughs. The concluding section, "In the Vernacular," suggests strategies for keeping creativity alive while learning from past practice, using three novel formats--a "Creativity Killers" poster to hang by your desk, a "Muzine" full of irreverent ideas, and tear-out "Weed Seeds" cards with tips for encouraging innovation. Sponsored by the Exploratorium.