Customer Is King How To Exceed Their Expectations
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Customer Is King How To Exceed Their Expectations
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Author : Robert Craven
language : en
Publisher: Random House
Release Date : 2012-02-29
Customer Is King How To Exceed Their Expectations written by Robert Craven and has been published by Random House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-02-29 with Business & Economics categories.
Updated eBook edition What happens to your customers when you do business with them? Customer is King helps you to approach the problem from the point of view of the clients and work towards the level of customer satisfaction that makes them come back to you again and again. Practical and packed full of easy-to-understand advice, you'll find: * checklists and worksheets * case studies of real businesses * frequently asked questions
Distribution
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Author : David Frederick Ross
language : en
Publisher: Springer Science & Business Media
Release Date : 1995-11-30
Distribution written by David Frederick Ross and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-11-30 with Technology & Engineering categories.
It has been said that every generation of historians seeks to rewrite what a previous generation had established as the standard interpretations of the motives and circumstances shaping the fabric of historical events. It is not that the facts of history have changed. No one will dispute that the battle of Waterloo occurred on June 11, 1815 or that the allied invasion of Europe began on June 6, 1944. What each new age of historians are attempting to do is to reinterpret the motives of men and the force of circumstance impacting the direction of past events based on the factual, social, intellectual, and cultural milieu of their own generation. By examining the facts of history from a new perspective, today's historians hope to reveal some new truth that will not only illuminate the course of history but also validate contempo rary values and societal ideals. Although it is true that tackling the task of developing a new text on logistics and distribution channel management focuses less on schools of philosophical and social analysis and more on the calculus of managing sales campaigns, inventory replenishment, and income statements, the goal of the management scientist, like the historian, is to merge the facts and figures of the discipline with today's organizational, cultural, and economic realities. Hopefully, the result will be a new synthesis, where a whole new perspective will break forth, exposing new directions and opportunities.
The Customer Delight Principle
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Author : Timothy L. Keiningham
language : en
Publisher: McGraw Hill Professional
Release Date : 2001
The Customer Delight Principle written by Timothy L. Keiningham and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.
This text shows how customer "delight" not just customer satisfaction drives repeat purchasing and customer loyalty. It shows how to monitor customer delight against revenue, investment, resources and benchmark results. The book also has case studies to show how to keep up customer delight.
Management
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Author : Warren R. Plunkett
language : en
Publisher: Cengage Learning
Release Date : 2007-05-01
Management written by Warren R. Plunkett and has been published by Cengage Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-05-01 with categories.
MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, Ninth Edition is a comprehensive survey of the principles and practices of management as they are being applied around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: 1) the never-ending effort by managers and organizations to meet or exceed customer needs, and 2) the need of organizations and their people to be guided by effective leadership.
Shared Expectations
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Author : Wayne A. Little
language : en
Publisher:
Release Date : 1995
Shared Expectations written by Wayne A. Little and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Business & Economics categories.
Spend an hour with Wayne A. Little's Shared Expectations and find new ways to assure quality customer relationships. Consider ways to exceed your customers' expectations and build lifetime relationships with customers that will enhance your competitive advantage and your strategic goals. Benefit from Little's years of experience in practical and straightforward customer focus.
People Exceeding The Expectations Of Your Internal And External Customers
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Author : Carl Henry
language : en
Publisher:
Release Date : 1997
People Exceeding The Expectations Of Your Internal And External Customers written by Carl Henry and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Business & Economics categories.
No Limits
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Author : Victor Effah
language : en
Publisher: Outskirts Press
Release Date : 2018-02-20
No Limits written by Victor Effah and has been published by Outskirts Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-02-20 with Business & Economics categories.
Many employees do not see the big picture. While leadership is focusing on growth, development, innovation, and great customer service, team members are thinking solely of their wages. This book bridges the gap and makes career growth possible. Even if you’ve never considered yourself a leader, No Limits will guide you to new heights. It’s not talent and it’s not knowledge that will help you rise to the top: It’s quality service, above and beyond, that will help you reach new goals. Whether you’re already in a leadership position or you’re a brand-new team member, No Limits can have a significant impact on your career!
Summary Amaze Every Customer Every Time
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Author : BusinessNews Publishing,
language : en
Publisher: Primento
Release Date : 2014-10-28
Summary Amaze Every Customer Every Time written by BusinessNews Publishing, and has been published by Primento this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-28 with Business & Economics categories.
The must-read summary of Shep Hyken's book: "Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet". This complete summary of the ideas from Shep Hyken's book "Amaze Every Customer Every Time" shows how you have a competitive edge when you amaze your customers every time they deal with you, regardless of the state of the economy or the dynamics of the marketplace in which you operate. In his book, the author explains that there are five elements that are necessary for creating customer experiences that amaze: great leaders, culture, tools, service and community. This summary details each of these elements and provides advice on exactly how to improve them. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read "Amaze Every Customer Every Time" and discover the key to leaving customers amazed after every interaction.
Exceeding Customer Expectations
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Author : Kirk Kazanjian
language : en
Publisher: Broadway Business
Release Date : 2007-01
Exceeding Customer Expectations written by Kirk Kazanjian and has been published by Broadway Business this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-01 with Business & Economics categories.
The best-selling author of Making Dough examines the simple business philosophy espoused by Enterprise Rent-A-Car, which places an emphasis on both the customer and the employee, and how such principles as customer service, employee rewards, a friendly workplace, and other lessons can be applied to promote profitabililty. 30,000 first printing.
Bright Marketing For Small Business
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Author : Robert Craven
language : en
Publisher: Hachette UK
Release Date : 2011-06-03
Bright Marketing For Small Business written by Robert Craven and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-06-03 with Business & Economics categories.
Look at your business through the eyes of your customer. Why should people bother to buy from you when they can buy from the competition? How can your marketing reach out to your customers? And what makes your business different from the rest? As a small business owner these are questions you will have to be able to answer confidently and assertively to make your business a success. You probably won’t be the person marketing the product, but you are the person who best understands your business and your sales proposition and you need to ensure your marketing activity is aligned to your business plan. Bright Marketing for Small Business understands this and gives company owners and directors confidence to implement a hooked up marketing plan from research to sales. Author Robert Craven helps you pinpoint: * Who you want to be communicating with (your target audience) * What method of communication is most suitable (email, letter, phone call, Twitter?) * What your message should be (your sales proposition) Remember, in today’s increasingly competitive marketplaces, people have a choice. They can buy from the 'me too' mediocrity or they can buy from the market leaders. Whether you trade locally, regionally, nationally or internationally, Bright Marketing for Small Business helps you look at your business through the eyes of your customer and put yourself ahead of the competition. Robert Craven has an extensive and practical experience of business marketing and currently the managing director of the Directors' Centre, Robert writes in an informal style which makes Bright Marketing both practical and inspiring.