Summary Amaze Every Customer Every Time

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Summary Amaze Every Customer Every Time

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Author : BusinessNews Publishing,
language : en
Publisher: Primento
Release Date : 2014-10-28

Summary Amaze Every Customer Every Time written by BusinessNews Publishing, and has been published by Primento this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-28 with Business & Economics categories.

The must-read summary of Shep Hyken's book: "Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet". This complete summary of the ideas from Shep Hyken's book "Amaze Every Customer Every Time" shows how you have a competitive edge when you amaze your customers every time they deal with you, regardless of the state of the economy or the dynamics of the marketplace in which you operate. In his book, the author explains that there are five elements that are necessary for creating customer experiences that amaze: great leaders, culture, tools, service and community. This summary details each of these elements and provides advice on exactly how to improve them. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read "Amaze Every Customer Every Time" and discover the key to leaving customers amazed after every interaction.

Summary Amaze Every Customer Every Time

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Author : Businessnews Publishing
language : en
Publisher:
Release Date : 2016-09-16

Summary Amaze Every Customer Every Time written by Businessnews Publishing and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-09-16 with categories.

The must-read summary of Shep Hyken's book: "Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet". This complete summary of the ideas from Shep Hyken's book "Amaze Every Customer Every Time" shows how you have a competitive edge when you amaze your customers every time they deal with you, regardless of the state of the economy or the dynamics of the marketplace in which you operate. In his book, the author explains that there are five elements that are necessary for creating customer experiences that amaze: great leaders, culture, tools, service and community. This summary details each of these elements and provides advice on exactly how to improve them. Added-value of this summary: - Save time - Understand key concepts - Expand your knowledge To learn more, read "Amaze Every Customer Every Time" and discover the key to leaving customers amazed after every interaction.

3 Minute Summary Of Amaze Every Customer Every Time By Shep Hyken

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Author : thimblesofplenty
language : en
Publisher: thimblesofplenty
Release Date :

3 Minute Summary Of Amaze Every Customer Every Time By Shep Hyken written by thimblesofplenty and has been published by thimblesofplenty this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.

thimblesofplenty is a group of friends who also happen to be business people and avid readers. We wanted to keep up with the latest business books but found that time was a factor. So we divided out the work and each of us took a book and summarised it for the others. We though it might be a great idea to share these summaries with you. For a small price and a 3 minute time investment, our summary gives you some of the wisdom from the book, some food for thought and hopefully the impetus to make some time to read the whole book!

Amaze Every Customer Every Time

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Author : Shep Hyken
language : en
Publisher: Greenleaf Book Group
Release Date : 2013-09-03

Amaze Every Customer Every Time written by Shep Hyken and has been published by Greenleaf Book Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-09-03 with Business & Economics categories.

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

Summary The Amazement Revolution

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Author : BusinessNews Publishing,
language : en
Publisher: Primento
Release Date : 2014-11-12

Summary The Amazement Revolution written by BusinessNews Publishing, and has been published by Primento this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-11-12 with Business & Economics categories.

The must-read summary of Shep Hyken's book: "The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience". This complete summary of the ideas from Shep Hyken's book "The Amazement Revolution" shows that customer service isn’t a department within a company – it’s everything the company does. If you can amaze your customers, they will become addicted to doing business with you or, more specifically, to the quality of the experience they receive from you. In his book, the author presents seven amazement strategies from the best customer service focused organisations in the world, which you can use to bring your customers into a "Cult of Amazement". This summary is a must-read for any manager who wants to learn from the best and become the top service organisation in their industry. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read "The Amazement Revolution" and find out how to teach your employees to deliver a superior experience to your customers.

The Amazement Revolution

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Author : Shep Hyken
language : en
Publisher: Greenleaf Book Group
Release Date : 2011

The Amazement Revolution written by Shep Hyken and has been published by Greenleaf Book Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.

What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus completely on delivering an amazing customer-service experience. In this sequel to the Wall Street Journal best-selling book "The Cult of the Customer", Shep Hyken shares seven powerful strategies that any organisation can implement to create greater customer and employee loyalty. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. These strategies work, as evidenced by the more than seventy case studies and examples that Hyken shares throughout the book. These examples provide dozens of lessons that can and should be implemented immediately. Corporate and industry clients from all over the world have tapped into the expertise of Shep Hyken. His client list is a who's who in the business world. As an author and speaker, Hyken is known for his simple and direct strategies that help his clients build successful, customer-focused organisations.

Tibco Spotfire A Comprehensive Primer

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Author : Michael Phillips
language : en
Publisher: Packt Publishing Ltd
Release Date : 2015-02-19

Tibco Spotfire A Comprehensive Primer written by Michael Phillips and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-02-19 with Computers categories.

If you are a business user or data professional, this book will give you a solid grounding in the use of TIBCO Spotfire. This book assumes no prior knowledge of Spotfire or even basic data and visualization concepts.

Summary Guerrilla Marketing In 30 Days

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Author : BusinessNews Publishing,
language : en
Publisher: Primento
Release Date : 2013-02-15

Summary Guerrilla Marketing In 30 Days written by BusinessNews Publishing, and has been published by Primento this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-02-15 with Business & Economics categories.

The must-read summary of Jay Conrad Levinson and Al Lautenslager's book: "Guerrilla Marketing in 30 Days: One Dynamic Blueprint to Maximize Profits and Increase Customers". This complete summary of the ideas from Jay Conrad Levinson and Al Lautenslager's book "Guerrilla Marketing in 30 Days" shows that with 30 days of consistent effort, you can upgrade and enhance your organisation’s entire approach to marketing. The guerrilla marketing creed is that it’s possible to achieve conventional aims (like sales and profits) using unconventional methods (like investing energy in your marketing and not just more money). When it comes to marketing, the missing “secret sauce” is usually implementation rather than conceptualization. Lots of people spend all their time getting in position to start marketing when in reality they should be just getting into action. Energy, passion and enthusiasm can cover up a lot of gaps in your marketing know-how. This summary explains strategies to help businesses with their marketing. Added-value of this summary: • Save time • Understand the key concepts • Increase your business knowledge To learn more, read "Guerrilla Marketing In 30 Days" and discover useful tips for starting a business.

The Market Assistant Containing A Brief Description Of Every Article Of Human Food Sold In The Public Markets Of The Cities Of New York Boston Philadelphia And Brooklyn Etc

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Author : Thomas Farrington DE VOE
language : en
Publisher:
Release Date : 1867

The Market Assistant Containing A Brief Description Of Every Article Of Human Food Sold In The Public Markets Of The Cities Of New York Boston Philadelphia And Brooklyn Etc written by Thomas Farrington DE VOE and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1867 with categories.

The Psychology Of The Masses And Ego Analysis

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Author : Sigmund Freud
language : en
Publisher: Continental Press
Release Date : 2024-05-09

The Psychology Of The Masses And Ego Analysis written by Sigmund Freud and has been published by Continental Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-05-09 with Fiction categories.

A modern rendering of Sigmund Freud’s 1921 work Mass Psychology and Ego Analysis (Massenpsychologie und Ich-Analyse), a profound exploration of the psychological mechanisms that shape collective behavior and group dynamics. This work represents Freud’s most sophisticated analysis of how individuals interact within mass contexts, building on earlier theories of crowd psychology, such as those of Gustave Le Bon, while introducing his own psychoanalytic framework to explain the dissolution of individual ego boundaries in group settings.Freud’s original German title, Massenpsychologie und Ich-Analyse, carries a particular semantic weight, emphasizing the psychological study of collective phenomena associated with large groups. The term Massen (masses) suggests an impersonal, broad collective distinct from smaller, more intimate groups (Gruppe). This distinction is central to Freud’s argument, as he explores how individuals in a mass setting lose their autonomy and become susceptible to emotional contagion, identification, and the influence of a leader or shared symbol. The compound Massenpsychologie emphasizes the psychological study of collective phenomena associated with large groups (often called "groupthink" casually). Some British translations historically have rendered this title as "Mass Psychology" which correctly implies group-psychology or class psychology, but this obscures the sociohistorical specificity of the "masses" as a 20th-century cultural category rooted in class, modernity, and crowd behavior. In German, the plural form Massen suggests an entity distinct from Gruppe (group), implying a broader and more impersonal collective. Hence, while it fixes one wrong connotation in English, it misses Freud's implicit contrast between individual and mass psychology, which is central to his argument about the psychic mechanisms at play in collective behavior. The definite article "the" in this translation signals Freud’s theoretical universality and specificity in describing mass phenomena, while "Mass Psychology" implies an abstract, generalized field that downplays the psychological effects of the mass context. Hence, this title is rendered within this context as "The Psychology of the Masses and Ego Analysis" to focus on this collective affect and identification mechanisms rather than assuming a unique psychology of elites or isolated groups. Freud argues that the psychological glue binding individuals to a group is rooted in libidinal ties—emotional and often unconscious connections that foster a sense of unity and shared identity. Through the process of identification, individuals unconsciously align their ego ideals with those of the group, creating a collective identity that overrides individual autonomy. This process, Freud suggests, is facilitated by the presence of a leader or a shared symbol, which serves as a substitute for the ego ideal and becomes the focal point of the group’s emotional energy.Freud’s analysis also delves into the role of the unconscious in shaping collective behavior, particularly the ways in which repressed desires and fears are amplified in group settings. He explores the psychological mechanisms that enable individuals to surrender their critical faculties and adopt the beliefs and behaviors of the group, often leading to irrational or destructive outcomes. This work lays the foundation for Freud’s later exploration of group dynamics in Civilization and Its Discontents (1930), where he examines the broader cultural and societal implications of these psychological processes.Accompanied by a timeline of Freud’s life and works, an index of philosophical terminology, and a short biography, this edition is an indispensable resource for students, scholars, and anyone interested in the origins of psychoanalysis and its application to the study of group dynamics. The inclusion of supplemental materials, such as illustrations and a glossary of Freudian psychological terms, enhances the reader’s understanding of this complex and historically important work. Whether you are a seasoned scholar or a curious newcomer, this volume offers a comprehensive and accessible introduction to Freud’s groundbreaking theories on the psychology of the masses and their enduring relevance to the study of human behaviorThis edition includes an introduction by the translator on the philosophic differences between Carl Jung and Sigmund Freud, a glossary of Freudian Psychological terminology and a timeline of Freud’s life & works. This fresh, modern translation from the original German manuscript breathes new life into this historically important work. Freud's massive body of work has historically been inaccessible to the lay philosopher, and this edition seeks to provide greater, direct access to his original works. This new Reader's Edition introduces Freud's original work in context, with an illuminating Afterword explaining his philosophic project, nesting it in the historical milieu he wrote within (in this case, Modernism), and his impact on the contemporary world. This Afterword focuses on the relationship and debate between Carl Jung and Sigmund Freud, a conflict which has great relevance to the debates of modern culture. This is accompanied by a timeline of his life and works, an index of philosophic terminology and background (especially on his greatest influence- Schopenhauer), and a short biography.