Customer Knowledge Management
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Customer Knowledge Management
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Author : Minwir Al-Shammari
language : en
Publisher: IGI Global Snippet
Release Date : 2009
Customer Knowledge Management written by Minwir Al-Shammari and has been published by IGI Global Snippet this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Business & Economics categories.
Introduces an integrated approach to analyzing and building customer knowledge management (CKM) synergy for sustainable competitive advantage. Provides coverage of CKM concepts, methodologies, tools, issues, applications, and future trends.
Customer Knowledge Management
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Author : Silvio Wilde
language : en
Publisher: Springer Science & Business Media
Release Date : 2011-01-04
Customer Knowledge Management written by Silvio Wilde and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-04 with Business & Economics categories.
Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management. The theoretical part comprises several approaches to knowledge, its transfer and the barriers to be overcome when sharing knowledge. This is followed by a description of CRM and CKM (Customer Knowledge Management), outlining how crucial their successful use is. The practical part explores on the one hand the dependence on knowledge and on the other hand its availability for a good customer relationship. It includes a case study that investigates both the administrative and the operational area of a concrete company. The survey results are then discussed in detail, key success factors identified and mistakes pointed out. After this critical analysis, final recommendations are given that every company can benefit from.
Customer Centric Knowledge Management
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Author : Minwir Al-Shammari
language : en
Publisher: Information Science Reference
Release Date : 2011-07-01
Customer Centric Knowledge Management written by Minwir Al-Shammari and has been published by Information Science Reference this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-07-01 with Customer relations categories.
"This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies"--Provided by publisher.
Customer Knowledge Management
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Author : Soumit Sain
language : en
Publisher: Springer
Release Date : 2016-08-23
Customer Knowledge Management written by Soumit Sain and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-08-23 with Business & Economics categories.
Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direct interaction with customers, but requires the use of interpersonal and organizational soft skills. This book presents the interrelationship between customer knowledge management, customer focus and soft skills and also provides concrete advice on how the management of customer knowledge can be optimized.
Knowledge Management And Competitive Advantage Issues And Potential Solutions
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Author : Chilton, Michael A.
language : en
Publisher: IGI Global
Release Date : 2013-10-31
Knowledge Management And Competitive Advantage Issues And Potential Solutions written by Chilton, Michael A. and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-31 with Business & Economics categories.
"This book examines current research in support of knowledge management by focusing on how knowledge resources can be used to create and sustain competitive advantages, combining imitation and innovation theories"--Provided by publisher.
The Complete Guide To Knowledge Management
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Author : Edna Pasher
language : en
Publisher: John Wiley & Sons
Release Date : 2011-02-08
The Complete Guide To Knowledge Management written by Edna Pasher and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-02-08 with Business & Economics categories.
A straightforward guide to leveraging your company's intellectual capital by creating a knowledge management culture The Complete Guide to Knowledge Management offers managers the tools they need to create an organizational culture that improves knowledge sharing, reuse, learning, collaboration, and innovation to ensure mesurable growth. Written by internationally recognized knowledge management pioneers, it addresses all those topics in knowledge management that a manager needs to ensure organizational success. Provides plenty of real-life examples and case studies Includes interviews with prominent managers who have successfully implemented knowledge management structures within their organizations Offers chapters composed of short theoretical explanations and practical methods that you can utilize, based primarily on hands-on author experience Taking an intellectual journey into knowledge management, beginning with an understanding of the concept of intellectual capital and how to establish an appropriate culture, this book looks at the human aspects of managing knowledge workers, promoting interactions for knowledge creation and sharing.
Knowledge Management
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Author : Paul R. Gamble
language : en
Publisher: Kogan Page Publishers
Release Date : 2001
Knowledge Management written by Paul R. Gamble and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.
Knowledge management can be defined as identifying, organizing, transferring and using the information and knowledge, both personal and institutional, within an organization to support its strategic objectives. Knowledge Management sets out to show readers how to do so.
Knowledge Management
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Author : Murray E. Jennex
language : en
Publisher: IGI Global
Release Date : 2008-01-01
Knowledge Management written by Murray E. Jennex and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-01-01 with Business & Economics categories.
Provides comprehensive, in-depth coverage of all issues related to knowledge management, including conceptual, methodological, technical, and managerial issues. Presents the opportunities, future challenges, and emerging trends related to this subject.
Knowledge Management
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Author : Daryl Morey
language : en
Publisher: MIT Press
Release Date : 2002
Knowledge Management written by Daryl Morey and has been published by MIT Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
An introduction to the field of knowledgemanagement.
Knowledge Management In Construction
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Author : Chimay J. Anumba
language : en
Publisher: John Wiley & Sons
Release Date : 2008-04-15
Knowledge Management In Construction written by Chimay J. Anumba and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-04-15 with Technology & Engineering categories.
A key problem facing the construction industry is that all work is done by transient project teams, and in the past there has been no structured approach to learning from projects once they are completed. Now, though, the industry is adapting concepts of knowledge management to improve the situation. This book brings together 13 contributors from research and industry to show how managing construction knowledge can bring real benefits to organisations and projects. It covers a wide range of issues, from basic definitions and fundamental concepts, to the role of information technology, and engendering a knowledge sharing culture. Practical examples from construction and other industry sectors are used throughout to illustrate the various dimensions of knowledge management. The challenges of implementing knowledge management are outlined and the ensuing benefits highlighted.