Data Driven Customer Experience Transformation

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Data Driven Customer Experience Transformation

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Author : Mohamed Zaki
language : en
Publisher: Kogan Page Publishers
Release Date : 2025-04-03

Data Driven Customer Experience Transformation written by Mohamed Zaki and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-03 with Business & Economics categories.

We are living in an experience-driven economy, where the customer's experience is paramount and even beloved brands risk losing market share due to a single negative customer experience. In our technology-led, omnichannel environment, one of the biggest risks for brands is a lack of consistency in their customer experience across digital, physical and social channels. Data-driven Customer Experience Transformation provides insights and frameworks for creating delightful customer experiences across all three channels, by leveraging data and the latest technologies. Using cutting-edge research from the Cambridge Service Alliance, at the University of Cambridge, this book explores the importance of omnichannel customer-centricity across all sectors and takes you on a journey from setting your strategy, through designing and managing your customer experiences in real-time. It explores how AI can be used to identify opportunities and predict engagement, as well as how to use data to understand customer loyalty, forge stronger customer relationships and drive growth. By combining academic rigour with real-world examples from leading companies such as Microsoft, KFC and Emirates Airline, this book is the ultimate guide to designing and implementing an exceptional data-driven customer experience across all channels, whether you work in B2B, B2C or public services.

Data Driven Harnessing Data And Ai To Reinvent Customer Engagement

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Author : Tom Chavez
language : en
Publisher: McGraw Hill Professional
Release Date : 2018-10-05

Data Driven Harnessing Data And Ai To Reinvent Customer Engagement written by Tom Chavez and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-05 with Business & Economics categories.

Axiom Business Book Award Silver Medalist in Business TechnologyThe indispensable guide to data-powered marketing from the team behind the data management platform that helps fuel Salesforce―the #1 customer relationship management (CRM) company in the worldA tectonic shift in the practice of marketing is underway. Digital technology, social media, and e-commerce have radically changed the way consumers access information, order products, and shop for services. Using the latest technologies―cloud, mobile, social, internet of things (IoT), and artificial intelligence (AI)―we have more data about consumers and their needs, wants, and affinities than ever before. Data Driven will show you how to:●Target and delight your customers with unprecedented accuracy and success●Bring customers closer to your brand and inspire them to engage, purchase, and remain loyal●Capture, organize, and analyze data from every source and activate it across every channel●Create a data-powered marketing strategy that can be customized for any audience●Serve individual consumers with highly personalized interactions●Deliver better customer service for the best customer experience●Improve your products and optimize your operating systems●Use AI and IoT to predict the future direction of marketsYou’ll discover the three principles for building a successful data strategy and the five sources of data-driven power. You’ll see how top companies put these data-driven strategies into action: how Pandora used second- and third-hand data to learn more about its listeners; how Georgia-Pacific moved from scarcity to abundance in the data sphere; and how Dunkin’ Brands leveraged CRM data as a force multiplier for customer engagement. And if you’re wondering what the future holds, you’ll receive seven forecasts to better prepare you for what may come next. Sure to be a classic, Data Driven is a practical road map to the modern marketing landscape and a toolkit for success in the face of changes already underway and still to come.

The Digital Crucible Forging Data Driven Enterprises In The 21st Century

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Author : Pasquale De Marco
language : en
Publisher: Pasquale De Marco
Release Date : 2025-05-21

The Digital Crucible Forging Data Driven Enterprises In The 21st Century written by Pasquale De Marco and has been published by Pasquale De Marco this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-05-21 with Business & Economics categories.

In the era of digital transformation, data has emerged as the most valuable asset for organizations seeking to thrive and innovate. The Digital Crucible: Forging Data-Driven Enterprises in the 21st Century provides a comprehensive roadmap for organizations to harness the power of data and transform it into a strategic advantage. This book offers a deep dive into the intricacies of data management and analytics, guiding readers through the essential steps of developing and implementing a data strategy that aligns with their business objectives. It delves into data governance, data architecture, data security, and data privacy, providing practical guidance on how to establish a solid foundation for data-driven success. The Digital Crucible explores the latest advancements in data analytics, empowering readers with the knowledge and skills to extract meaningful insights from their data. It covers descriptive, diagnostic, predictive, and prescriptive analytics, as well as artificial intelligence and machine learning techniques, demonstrating how these technologies can revolutionize decision-making and drive innovation. The book also addresses the ethical and societal implications of data, acknowledging the concerns surrounding data privacy, bias, and inequality. It provides a balanced perspective on the responsible use of data, offering strategies for mitigating risks and ensuring that data is used for the benefit of society. Throughout the book, The Digital Crucible presents real-world case studies and best practices from organizations that have successfully harnessed the power of data to achieve remarkable results. These case studies serve as inspiring examples of how a data-driven approach can lead to increased revenue, improved operational efficiency, enhanced customer satisfaction, and accelerated innovation. With its comprehensive coverage of data management, analytics, and the ethical implications of data, The Digital Crucible is an indispensable resource for business leaders, data professionals, and aspiring data enthusiasts. It provides the knowledge, tools, and inspiration necessary to navigate the data landscape and emerge as a leader in the data-driven economy. If you like this book, write a review on google books!

Sap Sd Otc And Master Data For Global Compliance

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Author : NANDA KISHORE GANNAMNENI DR. POOJA SHARMA
language : en
Publisher: DeepMisti Publication
Release Date : 2024-12-22

Sap Sd Otc And Master Data For Global Compliance written by NANDA KISHORE GANNAMNENI DR. POOJA SHARMA and has been published by DeepMisti Publication this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-12-22 with Computers categories.

In an era marked by increasing globalization and digital transformation, managing compliance and operational efficiency across international markets has become a critical challenge for businesses. This book, SAP SDOTC and Master Data for Global Compliance, is designed to offer a comprehensive guide to navigating the complexities of compliance and data management within the SAP ecosystem. Our aim is to empower professionals with the knowledge and tools necessary to implement streamlined processes for sales, distribution, and order-to-cash (SDOTC) functions, while ensuring adherence to global regulatory standards. This book provides an in-depth exploration of SAP SDOTC functionalities, master data management strategies, and compliance frameworks. From foundational concepts to advanced configurations, we cover essential topics such as automating compliance workflows, integrating master data governance, and leveraging SAP tools to enhance business efficiency. Whether you are a SAP consultant, compliance officer, business analyst, or IT professional, this book has been designed to serve as a practical resource to address the multifaceted challenges of global compliance In crafting this book, we have drawn upon the latest advancements in SAP technology and global compliance practices. Each chapter balances theoretical insights with actionable guidance, ensuring that readers gain not only an understanding of key principles but also the ability to implement them effectively in real-world scenarios. Special attention has been given to topics such as regulatory reporting, cross-border trade, and the critical role of master data in achieving seamless compliance and operational excellence We hope this book serves as a valuable resource for professionals and organizations striving to achieve operational efficiency and regulatory compliance on a global scale. The strategies and insights shared within these pages aim to empower readers to harness the full potential of SAP solutions and drive success in today’s dynamic business environment Thank you for embarking on this journey with us Authors

Data Driven Business Transformation

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Author : Peter Jackson
language : en
Publisher: John Wiley & Sons
Release Date : 2019-03-25

Data Driven Business Transformation written by Peter Jackson and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-03-25 with Mathematics categories.

OPTIMIZE YOUR BUSINESS DATA FOR FIRST-CLASS RESULTS Data Driven Business Transformation illustrates how to find the secrets to fast adaptation and disruptive origination hidden in your data and how to use them to capture market share. Digitalisation – or the Digital Revolution – was the first step in an evolving process of analysis and improvement in the operations and administration of commerce. The popular author team of Caroline Carruthers and Peter Jackson, two global leaders in data transformation and education, pick up the conversation here at the next evolutionary step where data from these digital systems generates value, and really use data science to produce tangible results. Optimise the performance of your company through data-driven processes by: Following step-by-step guidance for transitioning your company in the real world to run on a data-enabled business model Mastering a versatile set of data principles powerful enough to produce transformative results at any stage of a business’s development Winning over the hearts of your employees and influencing a cultural shift to a data-enabled business Reading first-hand stories from today’s thought leaders who are shaping data transformation at their companies Enable your company’s data to lift profits with Data Driven Business Transformation.

Digital Transformation In Data Driven Financial Compliance A Business Analyst S Guide 2025

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Author : Author :1- SANJAY C. VICHARE Author :2- PROF. NITIN JAIN
language : en
Publisher: RAVEENA PRAKASHAN OPC PVT LTD
Release Date :

Digital Transformation In Data Driven Financial Compliance A Business Analyst S Guide 2025 written by Author :1- SANJAY C. VICHARE Author :2- PROF. NITIN JAIN and has been published by RAVEENA PRAKASHAN OPC PVT LTD this book supported file pdf, txt, epub, kindle and other format this book has been release on with Computers categories.

PREFACE The world of finance is undergoing a profound transformation. As businesses adapt to an increasingly complex and interconnected global economy, the traditional models of financial management, risk assessment, and reporting are being challenged. Driven by rapid technological advancements, artificial intelligence (AI), advanced analytics, and enterprise solutions like SAP are reshaping how organizations approach finance. These technologies are not merely enhancing existing practices; they are fundamentally changing the way businesses operate, make decisions, and drive growth. This book, “Digital Transformation in Data-Driven Financial Compliance: A Business Analyst’s Guide”, aims to provide an in-depth exploration of how emerging technologies are revolutionizing financial functions across industries. By diving deep into the ways in which AI, analytics, and SAP solutions enable businesses to thrive in an increasingly digital and data-driven world, this book offers both theoretical insights and practical strategies for financial leaders, executives, and professionals navigating the future of finance. At the heart of this transformation is the need to do more with less: to make faster, more informed decisions, to ensure regulatory compliance while managing risk, and to unlock the true potential of financial data. With the advent of AI, companies can harness vast amounts of data to predict trends, automate processes, and uncover insights that were previously out of reach. Through this book, we explore how these technologies are helping finance professionals shift from the back-office to the boardroom, becoming key players in shaping corporate strategy. We delve into the AI-driven insights that are making finance more agile, the analytics tools that are enabling better forecasting and decision-making, and the SAP solutions that are connecting finance to the broader organization, breaking down silos, and ensuring that financial processes align with business goals.

Next Gen Digital Marketing Transforming Customer Experience In The Digital Era

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Author : Prof. Reeta Kumari
language : en
Publisher: Chyren Publication
Release Date : 2025-04-28

Next Gen Digital Marketing Transforming Customer Experience In The Digital Era written by Prof. Reeta Kumari and has been published by Chyren Publication this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-28 with Antiques & Collectibles categories.

Optimizing Business Processes With Oracle Saas A Practical Guide 2025

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Author : Author:1 - Sravana Kumar Reddy Yeruva Author:2 -Dr Priya Pandey
language : en
Publisher: RAVEENA PRAKASHAN OPC PVT LTD
Release Date :

Optimizing Business Processes With Oracle Saas A Practical Guide 2025 written by Author:1 - Sravana Kumar Reddy Yeruva Author:2 -Dr Priya Pandey and has been published by RAVEENA PRAKASHAN OPC PVT LTD this book supported file pdf, txt, epub, kindle and other format this book has been release on with Computers categories.

PREFACE In today’s rapidly evolving business landscape, organizations are increasingly turning to cloud-based solutions to enhance their operational efficiency, agility, and competitiveness. Among the most prominent cloud solutions is Oracle SaaS (Software as a Service), a powerful suite of integrated applications that enable businesses to streamline operations, improve decision-making, and achieve greater flexibility in managing resources. With its robust capabilities in areas such as finance, human resources, supply chain, and customer experience, Oracle SaaS is transforming the way organizations operate, helping them to accelerate their digital transformation and drive growth. This book, Optimizing Business Processes with Oracle SaaS: A Practical Guide, is designed to provide practical insights and hands-on guidance for leveraging Oracle SaaS to optimize business processes across various departments and industries. Whether you are a business leader, an IT professional, or an Oracle practitioner, this book will help you understand how to make the most of Oracle’s suite of applications to enhance the efficiency, effectiveness, and scalability of your business processes. Throughout this guide, we will take you through the essential components of Oracle SaaS, explaining its core functionalities, how to integrate it with existing systems, and the best practices for ensuring successful implementation. We will cover key aspects such as cloud adoption, configuration, customization, and integration to help you optimize the finance, HR, supply chain management, and customer relationship management processes. Each chapter is designed to provide actionable advice, with step-by-step instructions and case studies that showcase how organizations have successfully transformed their operations using Oracle SaaS. One of the unique features of Oracle SaaS is its ability to provide businesses with a comprehensive, integrated platform that connects disparate systems and processes, allowing for a more streamlined flow of information and improved decision-making. This book explores how organizations can leverage this integration to break down silos, improve collaboration, and drive business value across the entire organization. We will also explore the role of data analytics, AI, and machine learning in unlocking the full potential of Oracle SaaS, enabling organizations to make data-driven decisions and gain deeper insights into their operations. As businesses continue to navigate the complexities of the digital era, having a deep understanding of how to optimize and manage business processes in the cloud is essential. Oracle SaaS offers powerful tools that can help companies innovate, reduce costs, and improve operational efficiency. However, to fully realize its potential, organizations need to approach the deployment and optimization of Oracle SaaS with careful planning, clear goals, and the right expertise. This book is written with both beginners and advanced users in mind, offering insights that cater to various levels of familiarity with Oracle SaaS. Whether you are just starting to explore cloud solutions or are already experienced with Oracle applications, you will find valuable information to guide you through the process of optimizing business workflows, enhancing productivity, and maximizing ROI with Oracle SaaS. We hope that this book serves as a practical and indispensable resource for you as you embark on your journey to optimize business processes with Oracle SaaS. By the end of this guide, you will not only have a solid understanding of Oracle’s cloud applications but also a strategic framework for driving business transformation and achieving sustainable success in a cloud-first world. Authors

Computational Intelligence For Green Cloud Computing And Digital Waste Management

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Author : Kumar, K. Dinesh
language : en
Publisher: IGI Global
Release Date : 2024-02-27

Computational Intelligence For Green Cloud Computing And Digital Waste Management written by Kumar, K. Dinesh and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-02-27 with Computers categories.

In the digital age, the relentless growth of data centers and cloud computing has given rise to a pressing dilemma. The power consumption of these facilities is spiraling out of control, emitting massive amounts of carbon dioxide, and contributing to the ever-increasing threat of global warming. Studies show that data centers alone are responsible for nearly eighty million metric tons of CO2 emissions worldwide, and this figure is poised to skyrocket to a staggering 8000 TWh by 2030 unless we revolutionize our approach to computing resource management. The root of this problem lies in inefficient resource allocation within cloud environments, as service providers often over-provision computing resources to avoid Service Level Agreement (SLA) violations, leading to both underutilization of resources and a significant increase in energy consumption. Computational Intelligence for Green Cloud Computing and Digital Waste Management stands as a beacon of hope in the face of the environmental and technological challenges we face. It introduces the concept of green computing, dedicated to creating an eco-friendly computing environment. The book explores innovative, intelligent resource management methods that can significantly reduce the power consumption of data centers. From machine learning and deep learning solutions to green virtualization technologies, this comprehensive guide explores innovative approaches to address the pressing challenges of green computing. Whether you are an educator teaching about green computing, an environmentalist seeking sustainability solutions, an industry professional navigating the digital landscape, a resolute researcher, or simply someone intrigued by the intersection of technology and sustainability, this book offers an indispensable resource.

Data Driven Approaches For Effective Managerial Decision Making

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Author : Anubha
language : en
Publisher: IGI Global
Release Date : 2023-05-08

Data Driven Approaches For Effective Managerial Decision Making written by Anubha and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-08 with Business & Economics categories.

In today’s competitive market, a manager must be able to look at data, understand it, analyze it, and then interpret it to design a smart business strategy. Big data is also a valuable source of information on how customers interact with firms through various mediums such as social media platforms, online reviews, and many more. The applications and uses of business analytics are numerous and must be further studied to ensure they are utilized appropriately. Data-Driven Approaches for Effective Managerial Decision Making investigates management concepts and applications using data analytics and outlines future research directions. The book also addresses contemporary advancements and innovations in the field of management. Covering key topics such as big data, business intelligence, and artificial intelligence, this reference work is ideal for managers, business owners, industry professionals, researchers, scholars, academicians, practitioners, instructors, and students.