Demystifying Emotion Ai Robotics Ai And Sentiment Analysis In Customer Relationship Management
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Demystifying Emotion Ai Robotics Ai And Sentiment Analysis In Customer Relationship Management
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Author : Rabby, Fazla
language : en
Publisher: IGI Global
Release Date : 2025-05-13
Demystifying Emotion Ai Robotics Ai And Sentiment Analysis In Customer Relationship Management written by Rabby, Fazla and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-05-13 with Technology & Engineering categories.
Emotion artificial intelligence (AI), robotics AI, and sentiment analysis revolutionize the way businesses understand and engage with their customers throughout the consumer journey. Emotion AI, also known as affective computing, uses technologies like facial recognition, voice analysis, and text interpretation to detect and interpret customer emotions. Sentiment analysis focuses on interpreting the emotional tone behind customer communications, typically through text analysis of social media posts, reviews, and surveys. It enables companies to categorize customer sentiments as positive, neutral, or negative, providing valuable feedback on their products, services, and customer interactions. These technologies allow businesses to gain real-time insights into how customers feel at different touchpoints, from initial awareness through post-purchase interactions. By understanding emotional triggers with real-time feedback, brands can better map the customer journey and create more personalized, empathetic experiences that address customer needs more effectively. Demystifying Emotion AI, Robotics AI, and Sentiment Analysis in Customer Relationship Management explores how emotional data can be integrated into customer journey mapping, allowing businesses to create personalized, empathetic interactions that address emotional needs. It examines ethical considerations and best practices for using emotional insights responsibly while ensuring positive outcomes for both businesses and consumers. Covering topics such as knowledge management, brand loyalty, and storytelling, this book is an excellent resource for business leaders, marketing professionals, government officials, professionals, researchers, academicians, and more.
Harnessing Emotion Ai For Customer Support And Employee Wellbeing
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Author : Mrabet, Jihene
language : en
Publisher: IGI Global
Release Date : 2025-07-10
Harnessing Emotion Ai For Customer Support And Employee Wellbeing written by Mrabet, Jihene and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-10 with Computers categories.
Emotion AI transforms the way organizations interact with both customers and employees by enabling systems to recognize, interpret, and respond to human emotions. In customer support, emotion AI creates more empathetic and responsive service experiences by analyzing voice tone, facial expressions, and text sentiment to tailor interactions in real-time. In the workplace, it enhances employee wellbeing by monitoring stress levels, detecting burnout signals, and promoting mental health through support systems. By integrating emotion AI into business operations, businesses may improve service quality while fostering a healthier, more emotionally intelligent work culture. Harnessing Emotion AI for Customer Support and Employee Wellbeing explores how advanced AI can drive positive changes in business operations, environmental sustainability, and personal well-being. It delves into the transformative potential of emotion AI, designed to analyze and respond to human emotions. This book covers topics such as digital technology, service sectors, and sentiment analysis, and is a useful resource for business owners, computer engineers, academicians, researchers, and data scientists.
The Feeling Economy
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Author : Roland T. Rust
language : en
Publisher: Springer Nature
Release Date : 2021-01-19
The Feeling Economy written by Roland T. Rust and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-01-19 with Business & Economics categories.
As machines are trained to “think,” many tasks that previously required human intelligence are becoming automated through artificial intelligence. However, it is more difficult to automate emotional intelligence, and this is where the human worker’s competitive advantage over machines currently lies. This book explores the impact of AI on everyday life, looking into workers’ adaptation to these changes, the ways in which managers can change the nature of jobs in light of AI developments, and the potential for humans and AI to continue working together. The book argues that AI is rapidly assuming a larger share of thinking tasks, leaving human intelligence to focus on feeling. The result is the “Feeling Economy,” in which both employees and consumers emphasize feeling to an unprecedented extent, with thinking tasks largely delegated to AI. The book shows both theoretical and empirical evidence that this shift is well underway. Further, it explores the effect of the Feeling Economy on our everyday lives in the areas such as shopping, politics, and education. Specifically, it argues that in this new economy, through empathy and people skills, women may gain an unprecedented degree of power and influence. This book will appeal to readers across disciplines interested in understanding the impact of AI on business and our daily lives. It represents a bold, potentially controversial attempt to gauge the direction in which society is heading.
Handbook Of Research On Emerging Trends And Applications Of Machine Learning
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Author : Solanki, Arun
language : en
Publisher: IGI Global
Release Date : 2019-12-13
Handbook Of Research On Emerging Trends And Applications Of Machine Learning written by Solanki, Arun and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-12-13 with Computers categories.
As today’s world continues to advance, Artificial Intelligence (AI) is a field that has become a staple of technological development and led to the advancement of numerous professional industries. An application within AI that has gained attention is machine learning. Machine learning uses statistical techniques and algorithms to give computer systems the ability to understand and its popularity has circulated through many trades. Understanding this technology and its countless implementations is pivotal for scientists and researchers across the world. The Handbook of Research on Emerging Trends and Applications of Machine Learning provides a high-level understanding of various machine learning algorithms along with modern tools and techniques using Artificial Intelligence. In addition, this book explores the critical role that machine learning plays in a variety of professional fields including healthcare, business, and computer science. While highlighting topics including image processing, predictive analytics, and smart grid management, this book is ideally designed for developers, data scientists, business analysts, information architects, finance agents, healthcare professionals, researchers, retail traders, professors, and graduate students seeking current research on the benefits, implementations, and trends of machine learning.
Life 3 0
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Author : Max Tegmark
language : en
Publisher: Vintage
Release Date : 2017-08-29
Life 3 0 written by Max Tegmark and has been published by Vintage this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-08-29 with Technology & Engineering categories.
NEW YORK TIMES BESTSELLER • How will Artificial Intelligence affect crime, war, justice, jobs, society and our very sense of being human? The rise of AI has the potential to transform our future more than any other technology—and there’s nobody better qualified or situated to explore that future than Max Tegmark, an MIT professor who’s helped mainstream research on how to keep AI beneficial. How can we grow our prosperity through automation without leaving people lacking income or purpose? What career advice should we give today’s kids? How can we make future AI systems more robust, so that they do what we want without crashing, malfunctioning or getting hacked? Should we fear an arms race in lethal autonomous weapons? Will machines eventually outsmart us at all tasks, replacing humans on the job market and perhaps altogether? Will AI help life flourish like never before or give us more power than we can handle? What sort of future do you want? This book empowers you to join what may be the most important conversation of our time. It doesn’t shy away from the full range of viewpoints or from the most controversial issues—from superintelligence to meaning, consciousness and the ultimate physical limits on life in the cosmos.
Review Of Marketing 1990
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Author : Valarie A. Zeithaml
language : en
Publisher: Marketing Classics Press
Release Date : 2012
Review Of Marketing 1990 written by Valarie A. Zeithaml and has been published by Marketing Classics Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Business & Economics categories.
Logistics 4 0
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Author : Turan Paksoy
language : en
Publisher: CRC Press
Release Date : 2020-12-17
Logistics 4 0 written by Turan Paksoy and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-17 with Technology & Engineering categories.
Industrial revolutions have impacted both, manufacturing and service. From the steam engine to digital automated production, the industrial revolutions have conduced significant changes in operations and supply chain management (SCM) processes. Swift changes in manufacturing and service systems have led to phenomenal improvements in productivity. The fast-paced environment brings new challenges and opportunities for the companies that are associated with the adaptation to the new concepts such as Internet of Things (IoT) and Cyber Physical Systems, artificial intelligence (AI), robotics, cyber security, data analytics, block chain and cloud technology. These emerging technologies facilitated and expedited the birth of Logistics 4.0. Industrial Revolution 4.0 initiatives in SCM has attracted stakeholders’ attentions due to it is ability to empower using a set of technologies together that helps to execute more efficient production and distribution systems. This initiative has been called Logistics 4.0 of the fourth Industrial Revolution in SCM due to its high potential. Connecting entities, machines, physical items and enterprise resources to each other by using sensors, devices and the internet along the supply chains are the main attributes of Logistics 4.0. IoT enables customers to make more suitable and valuable decisions due to the data-driven structure of the Industry 4.0 paradigm. Besides that, the system’s ability of gathering and analyzing information about the environment at any given time and adapting itself to the rapid changes add significant value to the SCM processes. In this peer-reviewed book, experts from all over the world, in the field present a conceptual framework for Logistics 4.0 and provide examples for usage of Industry 4.0 tools in SCM. This book is a work that will be beneficial for both practitioners and students and academicians, as it covers the theoretical framework, on the one hand, and includes examples of practice and real world.
Responsible Ai And Analytics For An Ethical And Inclusive Digitized Society
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Author : Denis Dennehy
language : en
Publisher: Springer Nature
Release Date : 2021-08-25
Responsible Ai And Analytics For An Ethical And Inclusive Digitized Society written by Denis Dennehy and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-08-25 with Computers categories.
This volume constitutes the proceedings of the 20th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2021, held in Galway, Ireland, in September 2021.* The total of 57 full and 8 short papers presented in these volumes were carefully reviewed and selected from 141 submissions. The papers are organized in the following topical sections: AI for Digital Transformation and Public Good; AI & Analytics Decision Making; AI Philosophy, Ethics & Governance; Privacy & Transparency in a Digitized Society; Digital Enabled Sustainable Organizations and Societies; Digital Technologies and Organizational Capabilities; Digitized Supply Chains; Customer Behavior and E-business; Blockchain; Information Systems Development; Social Media & Analytics; and Teaching & Learning. *The conference was held virtually due to the COVID-19 pandemic.
Customer Engagement
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Author : Roderick J. Brodie
language : en
Publisher: Routledge
Release Date : 2015-12-14
Customer Engagement written by Roderick J. Brodie and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-14 with Business & Economics categories.
How customers and consumer behavior have been changing due to technology and other forces is of prime interest. This book addresses the central questions regarding new emerging consumer behavior; how does social media affect this behavior; how and at what points do emotions affect consumer decisions; and what triggers this is: How should engagement be conceptualized, defined and measured? How do social media and other marketing activities create engagement? The book draws on the rich, extensive knowledge of the authors who are pioneers in the field. The book's editors have identified the weakness in the current knowledge and aim to address this gap by touching on significant conceptual and empirical contributions to this emerging literature stream, providing readers with a comprehensive contemporary perspective of customer engagement. The book also endeavors to develop a richer narrative around the notion of social media and customer engagement, and the non-monetary notion of social media within new media-based social networks.
Demystifying Internet Of Things Security
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Author : Sunil Cheruvu
language : en
Publisher: Apress
Release Date : 2019-08-14
Demystifying Internet Of Things Security written by Sunil Cheruvu and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-08-14 with Computers categories.
Break down the misconceptions of the Internet of Things by examining the different security building blocks available in Intel Architecture (IA) based IoT platforms. This open access book reviews the threat pyramid, secure boot, chain of trust, and the SW stack leading up to defense-in-depth. The IoT presents unique challenges in implementing security and Intel has both CPU and Isolated Security Engine capabilities to simplify it. This book explores the challenges to secure these devices to make them immune to different threats originating from within and outside the network. The requirements and robustness rules to protect the assets vary greatly and there is no single blanket solution approach to implement security. Demystifying Internet of Things Security provides clarity to industry professionals and provides and overview of different security solutions What You'll Learn Secure devices, immunizing them against different threats originating from inside and outside the network Gather an overview of the different security building blocks available in Intel Architecture (IA) based IoT platforms Understand the threat pyramid, secure boot, chain of trust, and the software stack leading up to defense-in-depth Who This Book Is For Strategists, developers, architects, and managers in the embedded and Internet of Things (IoT) space trying to understand and implement the security in the IoT devices/platforms.