Developing Enterprise Chatbots
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Developing Enterprise Chatbots
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Author : Boris Galitsky
language : en
Publisher:
Release Date : 2019
Developing Enterprise Chatbots written by Boris Galitsky and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with Generators (Computer programs) categories.
A chatbot is expected to be capable of supporting a cohesive and coherent conversation and be knowledgeable, which makes it one of the most complex intelligent systems being designed nowadays. Designers have to learn to combine intuitive, explainable language understanding and reasoning approaches with high-performance statistical and deep learning technologies. Today, there are two popular paradigms for chatbot construction: 1. Build a bot platform with universal NLP and ML capabilities so that a bot developer for a particular enterprise, not being an expert, can populate it with training data; 2. Accumulate a huge set of training dialogue data, feed it to a deep learning network and expect the trained chatbot to automatically learn "how to chat". Although these two approaches are reported to imitate some intelligent dialogues, both of them are unsuitable for enterprise chatbots, being unreliable and too brittle. The latter approach is based on a belief that some learning miracle will happen and a chatbot will start functioning without a thorough feature and domain engineering by an expert and interpretable dialogue management algorithms. Enterprise high-performance chatbots with extensive domain knowledge require a mix of statistical, inductive, deep machine learning and learning from the web, syntactic, semantic and discourse NLP, ontology-based reasoning and a state machine to control a dialogue. This book will provide a comprehensive source of algorithms and architectures for building chatbots for various domains based on the recent trends in computational linguistics and machine learning. The foci of this book are applications of discourse analysis in text relevant assessment, dialogue management and content generation, which help to overcome the limitations of platform-based and data driven-based approaches. Supplementary material and code is available at https://github.com/bgalitsky/relevance-based-on-parse-trees.
Developing Enterprise Chatbots
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Author : Boris Galitsky
language : en
Publisher: Springer
Release Date : 2019-04-04
Developing Enterprise Chatbots written by Boris Galitsky and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-04 with Computers categories.
A chatbot is expected to be capable of supporting a cohesive and coherent conversation and be knowledgeable, which makes it one of the most complex intelligent systems being designed nowadays. Designers have to learn to combine intuitive, explainable language understanding and reasoning approaches with high-performance statistical and deep learning technologies. Today, there are two popular paradigms for chatbot construction: 1. Build a bot platform with universal NLP and ML capabilities so that a bot developer for a particular enterprise, not being an expert, can populate it with training data; 2. Accumulate a huge set of training dialogue data, feed it to a deep learning network and expect the trained chatbot to automatically learn “how to chat”. Although these two approaches are reported to imitate some intelligent dialogues, both of them are unsuitable for enterprise chatbots, being unreliable and too brittle. The latter approach is based on a belief that some learning miracle will happen and a chatbot will start functioning without a thorough feature and domain engineering by an expert and interpretable dialogue management algorithms. Enterprise high-performance chatbots with extensive domain knowledge require a mix of statistical, inductive, deep machine learning and learning from the web, syntactic, semantic and discourse NLP, ontology-based reasoning and a state machine to control a dialogue. This book will provide a comprehensive source of algorithms and architectures for building chatbots for various domains based on the recent trends in computational linguistics and machine learning. The foci of this book are applications of discourse analysis in text relevant assessment, dialogue management and content generation, which help to overcome the limitations of platform-based and data driven-based approaches. Supplementary material and code is available at https://github.com/bgalitsky/relevance-based-on-parse-trees
Developing Enterprise Chatbots
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Author : Boris Galitsky
language : en
Publisher: Springer
Release Date : 2019-04-15
Developing Enterprise Chatbots written by Boris Galitsky and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-15 with Computers categories.
A chatbot is expected to be capable of supporting a cohesive and coherent conversation and be knowledgeable, which makes it one of the most complex intelligent systems being designed nowadays. Designers have to learn to combine intuitive, explainable language understanding and reasoning approaches with high-performance statistical and deep learning technologies. Today, there are two popular paradigms for chatbot construction: 1. Build a bot platform with universal NLP and ML capabilities so that a bot developer for a particular enterprise, not being an expert, can populate it with training data; 2. Accumulate a huge set of training dialogue data, feed it to a deep learning network and expect the trained chatbot to automatically learn “how to chat”. Although these two approaches are reported to imitate some intelligent dialogues, both of them are unsuitable for enterprise chatbots, being unreliable and too brittle. The latter approach is based on a belief that some learning miracle will happen and a chatbot will start functioning without a thorough feature and domain engineering by an expert and interpretable dialogue management algorithms. Enterprise high-performance chatbots with extensive domain knowledge require a mix of statistical, inductive, deep machine learning and learning from the web, syntactic, semantic and discourse NLP, ontology-based reasoning and a state machine to control a dialogue. This book will provide a comprehensive source of algorithms and architectures for building chatbots for various domains based on the recent trends in computational linguistics and machine learning. The foci of this book are applications of discourse analysis in text relevant assessment, dialogue management and content generation, which help to overcome the limitations of platform-based and data driven-based approaches. Supplementary material and code is available at https://github.com/bgalitsky/relevance-based-on-parse-trees
Building An Enterprise Chatbot
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Author : Abhishek Singh
language : en
Publisher: Apress
Release Date : 2019-09-13
Building An Enterprise Chatbot written by Abhishek Singh and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-13 with Computers categories.
Explore the adoption of chatbots in business by focusing on the design, deployment, and continuous improvement of chatbots in a business, with a single use-case from the banking and insurance sector. This book starts by identifying the business processes in the banking and insurance industry. This involves data collection from sources such as conversations from customer service centers, online chats, emails, and other NLP sources. You’ll then design the solution architecture of the chatbot. Once the architecture is framed, the author goes on to explain natural language understanding (NLU), natural language processing (NLP), and natural language generation (NLG) with examples. In the next sections, you'll design and implement the backend framework of a typical chatbot from scratch. You will also explore some popular open-source chatbot frameworks such as Dialogflow and LUIS. The authors then explain how you can integrate various third-party services and enterprise databases with the custom chatbot framework. In the final section, you'll discuss how to deploy the custom chatbot framework on the AWS cloud. By the end of Building an Enterprise Chatbot, you will be able to design and develop an enterprise-ready conversational chatbot using an open source development platform to serve the end user. What You Will Learn Identify business processes where chatbots could be used Focus on building a chatbot for one industry and one use-case rather than building a ubiquitous and generic chatbot Design the solution architecture for a chatbot Integrate chatbots with internal data sources using APIs Discover the differences between natural language understanding (NLU), natural language processing (NLP), and natural language generation (NLG) Work with deployment and continuous improvement through representational learning Who This Book Is ForData scientists and enterprise architects who are currently looking to deploy chatbot solutions to their business.
Design And Development Of Emerging Chatbot Technology
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Author : Darwish, Dina
language : en
Publisher: IGI Global
Release Date : 2024-04-09
Design And Development Of Emerging Chatbot Technology written by Darwish, Dina and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-04-09 with Computers categories.
In the field of information retrieval, the challenge lies in the speed and accuracy with which users can access relevant data. With the increasing complexity of digital interactions, the need for a solution that transcends traditional methods becomes evident. Human involvement and manual investigation are not only time-consuming but also prone to errors, hindering the seamless exchange of information in various sectors. Design and Development of Emerging Chatbot Technology emerges as a comprehensive solution to the predicament posed by traditional information retrieval methods. Focusing on the transformative power of chatbots, it delves into the intricacies of their operation, applications, and development. Designed for academic scholars across diverse disciplines, the book serves as a beacon for those seeking a deeper understanding of chatbots and their potential to revolutionize information retrieval in customer service, education, healthcare, e-commerce, and more.
Transforming The Digitally Sustainable Enterprise
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Author : Daniel Beverungen
language : en
Publisher: Springer Nature
Release Date : 2025-03-21
Transforming The Digitally Sustainable Enterprise written by Daniel Beverungen and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-03-21 with Computers categories.
This book is the third volume of proceedings from the 18th International Conference on Wirtschaftsinformatik held in Paderborn, Germany, in 2023. In the context of the global trend toward digitalization, it presents the results of innovative, high-quality research in the field of information systems and digital transformation. The book covers a broad range of topics, including digital innovation, business analytics, artificial intelligence, and IT strategy, each of which has and will continue to have significant impacts on companies, individuals and societies alike.
Artificial Intelligence For Customer Relationship Management
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Author : Boris Galitsky
language : en
Publisher: Springer Nature
Release Date : 2020-12-07
Artificial Intelligence For Customer Relationship Management written by Boris Galitsky and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-07 with Computers categories.
This research monograph brings AI to the field of Customer Relationship Management (CRM) to make a customer experience with a product or service smart and enjoyable. AI is here to help customers to get a refund for a canceled flight, unfreeze a banking account or get a health test result. Today, CRM has evolved from storing and analyzing customers’ data to predicting and understanding their behavior by putting a CRM system in a customers’ shoes. Hence advanced reasoning with learning from small data, about customers’ attitudes, introspection, reading between the lines of customer communication and explainability need to come into play. Artificial Intelligence for Customer Relationship Management leverages a number of Natural Language Processing (NLP), Machine Learning (ML), simulation and reasoning techniques to enable CRM with intelligence. An effective and robust CRM needs to be able to chat with customers, providing desired information, completing their transactions and resolving their problems. It introduces a systematic means of ascertaining a customers’ frame of mind, their intents and attitudes to determine when to provide a thorough answer, a recommendation, an explanation, a proper argument, timely advice and promotion or compensation. The author employs a spectrum of ML methods, from deterministic to statistical to deep, to predict customer behavior and anticipate possible complaints, assuring customer retention efficiently. Providing a forum for the exchange of ideas in AI, this book provides a concise yet comprehensive coverage of methodologies, tools, issues, applications, and future trends for professionals, managers, and researchers in the CRM field together with AI and IT professionals.
Hands On Chatbots And Conversational Ui Development
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Author : Srini Janarthanam
language : en
Publisher: Packt Publishing Ltd
Release Date : 2017-12-29
Hands On Chatbots And Conversational Ui Development written by Srini Janarthanam and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-12-29 with Computers categories.
Build over 8 chatbots and conversational user interfaces with leading tools such as Chatfuel, Dialogflow, Microsoft Bot Framework, Twilio, Alexa Skills, and Google Actions and deploying them on channels like Facebook Messenger, Amazon Alexa and Google Home About This Book Understand the different use cases of Conversational UIs with this project-based guide Build feature-rich Chatbots and deploy them on multiple platforms Get real-world examples of voice-enabled UIs for personal and home assistance Who This Book Is For This book is for developers who are interested in creating interactive conversational UIs/Chatbots. A basic understanding of JavaScript and web APIs is required. What You Will Learn Design the flow of conversation between the user and the chatbot Create Task model chatbots for implementing tasks such as ordering food Get new toolkits and services in the chatbot ecosystem Integrate third-party information APIs to build interesting chatbots Find out how to deploy chatbots on messaging platforms Build a chatbot using MS Bot Framework See how to tweet, listen to tweets, and respond using a chatbot on Twitter Publish chatbots on Google Assistant and Amazon Alexa In Detail Conversation as an interface is the best way for machines to interact with us using the universally accepted human tool that is language. Chatbots and voice user interfaces are two flavors of conversational UIs. Chatbots are real-time, data-driven answer engines that talk in natural language and are context-aware. Voice user interfaces are driven by voice and can understand and respond to users using speech. This book covers both types of conversational UIs by leveraging APIs from multiple platforms. We'll take a project-based approach to understand how these UIs are built and the best use cases for deploying them. We'll start by building a simple messaging bot from the Facebook Messenger API to understand the basics of bot building. Then we move on to creating a Task model that can perform complex tasks such as ordering and planning events with the newly-acquired-by-Google Dialogflow and Microsoft Bot framework. We then turn to voice-enabled UIs that are capable of interacting with users using speech with Amazon Alexa and Google Home. By the end of the book, you will have created your own line of chatbots and voice UIs for multiple leading platforms. Style and approach This is a practical book, where each chapter focuses on a chatbot project. The chapters take a step-by-step approach to help you build intelligent chatbots that act as personal assistants.
Artificial Intelligence For Healthcare Applications And Management
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Author : Boris Galitsky
language : en
Publisher: Academic Press
Release Date : 2022-01-13
Artificial Intelligence For Healthcare Applications And Management written by Boris Galitsky and has been published by Academic Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-01-13 with Computers categories.
Artificial Intelligence for Healthcare Applications and Management introduces application domains of various AI algorithms across healthcare management. Instead of discussing AI first and then exploring its applications in healthcare afterward, the authors attack the problems in context directly, in order to accelerate the path of an interested reader toward building industrial-strength healthcare applications. Readers will be introduced to a wide spectrum of AI applications supporting all stages of patient flow in a healthcare facility. The authors explain how AI supports patients throughout a healthcare facility, including diagnosis and treatment recommendations needed to get patients from the point of admission to the point of discharge while maintaining quality, patient safety, and patient/provider satisfaction. AI methods are expected to decrease the burden on physicians, improve the quality of patient care, and decrease overall treatment costs. Current conditions affected by COVID-19 pose new challenges for healthcare management and learning how to apply AI will be important for a broad spectrum of students and mature professionals working in medical informatics. This book focuses on predictive analytics, health text processing, data aggregation, management of patients, and other fields which have all turned out to be bottlenecks for the efficient management of coronavirus patients. - Presents an in-depth exploration of how AI algorithms embedded in scheduling, prediction, automated support, personalization, and diagnostics can improve the efficiency of patient treatment - Investigates explainable AI, including explainable decision support and machine learning, from limited data to back-up clinical decisions, and data analysis - Offers hands-on skills to computer science and medical informatics students to aid them in designing intelligent systems for healthcare - Informs a broad, multidisciplinary audience about a multitude of applications of machine learning and linguistics across various healthcare fields - Introduces medical discourse analysis for a high-level representation of health texts
Building Chatbots With Python
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Author : Sumit Raj
language : en
Publisher: Apress
Release Date : 2018-12-12
Building Chatbots With Python written by Sumit Raj and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-12-12 with Computers categories.
Build your own chatbot using Python and open source tools. This book begins with an introduction to chatbots where you will gain vital information on their architecture. You will then dive straight into natural language processing with the natural language toolkit (NLTK) for building a custom language processing platform for your chatbot. With this foundation, you will take a look at different natural language processing techniques so that you can choose the right one for you. The next stage is to learn to build a chatbot using the API.ai platform and define its intents and entities. During this example, you will learn to enable communication with your bot and also take a look at key points of its integration and deployment. The final chapter of Building Chatbots with Python teaches you how to build, train, and deploy your very own chatbot. Using open source libraries and machine learning techniques you will learnto predict conditions for your bot and develop a conversational agent as a web application. Finally you will deploy your chatbot on your own server with AWS. What You Will Learn Gain the basics of natural language processing using Python Collect data and train your data for the chatbot Build your chatbot from scratch as a web app Integrate your chatbots with Facebook, Slack, and Telegram Deploy chatbots on your own server Who This Book Is For Intermediate Python developers who have no idea about chatbots. Developers with basic Python programming knowledge can also take advantage of the book.