Effective Conversational Ai
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Effective Conversational Ai
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Author : Andrew Freed
language : en
Publisher: Simon and Schuster
Release Date : 2025-05-13
Effective Conversational Ai written by Andrew Freed and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-05-13 with Computers categories.
Create and improve conversational AI with the latest patterns, best practices, and tools, including generative AI models. Conversational AI (CAI) tools are built to solve problems, but all-too-often they just end up causing pain for users–and developers! Effective Conversational AI reveals best practices and industry-tested techniques for creating chatbots and conversational AI tools that are reliable at an enterprise scale. With the tested ideas and examples in this book, you’ll learn to build chatbots that your customers and colleagues will actually want to use! In Effective Conversational AI you’ll learn how to: • Create high-quality chatbots and other conversational AI experiences • Plan for continuous improvement • Incorporate generative AI solutions to improve quality, accuracy, and usability • Evaluate user experience and business results Effective Conversational AI introduces continuous improvement practices that are vital for the constant betterment and evolution of chatbots and CAI tools. It introduces the three most-common forms of chatbot—Q&A, process-oriented, and routing agents—and presents a reliable framework for continuously improving each one. Using modern generative AI and tried-and-tested classic approaches, you’ll learn to deliver high performance chatbots that can guide a customer through complex end-to-end tasks—no human required! Foreword by Jesús Mantas. About the technology Powerful new chatbot frameworks and Generative AI models can practically eliminate problems like misinterpreting user intent and delivering nonsensical answers. In this book, you’ll learn how to build chatbots that take advantage of large language models and other modern tools and create conversational AI experiences users will love. About the book Effective Conversational AI teaches you how to build great chatbots that perform reliably even at enterprise scale. In it, you’ll learn how to clarify user intent using LLMs, respond accurately to unanticipated input, and use Retrieval Augmented Generation to keep responses up to date. Along the way, you’ll discover how to establish a feedback loop for continuous quality improvement and master techniques to integrate GenAI safely into conventional chatbot designs. What's inside • Blend Generative AI and conventional chatbot tools • Use LLMs to improve quality, accuracy, and usability • Plan for continuous improvement • Domain-specific responses using RAG About the reader For developers, engineers, and product managers working with conversational AI. About the author Andrew Freed, Cari Jacobs, and Eniko Rózsa are seasoned conversational AI developers with IBM. Table of Contents Part 1 1 What makes conversational AI work? 2 Building a conversational AI 3 Planning for improvement Part 2 4 Understanding what your users really want 5 Improving weak understanding for traditional AI 6 Enhancing responses with retrieval-augmented generation 7 Augmenting intent data with generative AI Part 3 8 Streamlining complex flows 9 Harnessing context for an adaptive virtual assistant experience 10 Reducing complexity with generative AI Part 4 11 Reducing opt-outs 12 Conversational summarization for smooth handoff
Conversational Ai
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Author : Andrew Freed
language : en
Publisher: Simon and Schuster
Release Date : 2021-10-12
Conversational Ai written by Andrew Freed and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-10-12 with Computers categories.
Conversational AI is a guide to creating AI-driven voice and text agents for customer support and other conversational tasks. This practical and entertaining book combines design theory with techniques for building and training AI systems. In it, you'll learn how to find training data, assess performance, and write dialog that sounds human. You'll go from building simple chatbots to designing the voice assistant for a complete call center.
Conversational Artificial Intelligence
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Author : Romil Rawat
language : en
Publisher: John Wiley & Sons
Release Date : 2024-03-06
Conversational Artificial Intelligence written by Romil Rawat and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-03-06 with Computers categories.
This book reviews present state-of-the-art research related to the security of cloud computing including developments in conversational AI applications. It is particularly suited for those that bridge the academic world and industry, allowing readers to understand the security concerns in advanced security solutions for conversational AI in the cloud platform domain by reviewing present and evolving security solutions, their limitations, and future research directions. Conversational AI combines natural language processing (NLP) with traditional software like chatbots, voice assistants, or an interactive voice recognition system to help customers through either a spoken or typed interface. Conversational chatbots that respond to questions promptly and accurately to help customers are a fascinating development since they make the customer service industry somewhat self-sufficient. A well-automated chatbot can decimate staffing needs, but creating one is a time-consuming process. Voice recognition technologies are becoming more critical as AI assistants like Alexa become more popular. Chatbots in the corporate world have advanced technical connections with clients thanks to improvements in artificial intelligence. However, these chatbots’ increased access to sensitive information has raised serious security concerns. Threats are one-time events such as malware and DDOS (Distributed Denial of Service) assaults. Targeted strikes on companies are familiar and frequently lock workers out. User privacy violations are becoming more common, emphasizing the dangers of employing chatbots. Vulnerabilities are systemic problems that enable thieves to break in. Vulnerabilities allow threats to enter the system, hence they are inextricably linked. Malicious chatbots are widely used to spam and advertise in chat rooms by imitating human behavior and discussions, or to trick individuals into disclosing personal information like bank account details.
Implementing Conversational Ai With Liveperson
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Author : Richard Johnson
language : en
Publisher: HiTeX Press
Release Date : 2025-06-14
Implementing Conversational Ai With Liveperson written by Richard Johnson and has been published by HiTeX Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-06-14 with Computers categories.
"Implementing Conversational AI with LivePerson" Unlock the full potential of conversational AI with this definitive guide to integrating, designing, and managing intelligent agents on the LivePerson platform. "Implementing Conversational AI with LivePerson" provides a rigorous, end-to-end exploration of modern conversational systems, beginning with foundational concepts and the latest advancements in AI-driven communication. From understanding LivePerson’s architecture and cross-channel capabilities to mapping business use cases and platform considerations, this book lays the groundwork for effective enterprise-scale solutions. Delving into system architecture, the book covers modular design, integrating external systems, event-driven workflows, and robust API strategies—equipping readers with practical tools for developing, orchestrating, and scaling conversational experiences. Advanced chapters explore the nuances of conversational UX, natural language understanding, personalized dialogue management, and the entire bot development lifecycle, from requirements gathering to continuous improvement with A/B testing and analytics. Comprehensive sections on security, compliance, DevOps, and operational best practices ensure that your conversational AI implementations remain resilient, scalable, and secure. Balancing technical depth with a forward-looking perspective, this resource also examines future trends shaping conversational AI including multimodal interactions, responsible development, regulatory readiness, and evolving collaboration patterns between humans and AI. Whether you are an architect, developer, or enterprise leader, "Implementing Conversational AI with LivePerson" is your essential reference for designing thoughtful, innovative, and reliable AI-powered conversational solutions.
Conversational Ai Development With Rasa
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Author : Richard Johnson
language : en
Publisher: HiTeX Press
Release Date : 2025-06-11
Conversational Ai Development With Rasa written by Richard Johnson and has been published by HiTeX Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-06-11 with Computers categories.
"Conversational AI Development with Rasa" "Conversational AI Development with Rasa" is a comprehensive and authoritative guide designed for practitioners and architects aiming to build sophisticated conversational AI systems. The book opens with a deep exploration of modern conversational agent architectures, covering foundational natural language processing techniques, dialogue management, and critical ethical considerations such as privacy, fairness, and security. From the outset, readers receive a clear understanding of how conversational AI is conceptualized, evaluated, and thoughtfully integrated within enterprise environments. Delving into the Rasa Open Source framework, the book meticulously unpacks the entire Rasa stack—from core components like NLU, Core, and Action Server, to scalable NLU pipeline design, advanced policy engineering, and the crafting of robust conversational flows. Practical guidance is provided for every stage of the development lifecycle, including building custom components, integrating with databases and microservices, and personalizing response generation. Readers will also benefit from expert insights into productionizing Rasa deployments, encompassing CI/CD orchestration, observability, security, and compliance in demanding enterprise landscapes. Special topics address the integration of large language models, multimodal interfaces, and persistent memory, catering to advanced and research-focused audiences. Real-world case studies illustrate proven strategies and frameworks for deploying bots across industries such as customer service, healthcare, and operations, highlighting best practices gleaned from large-scale, mission-critical rollouts. Whether you are designing your first chatbot or modernizing complex conversational systems, this book offers the depth, rigor, and hands-on strategies required to confidently deliver next-generation AI experiences with Rasa.
Natural Language Understanding In Conversational Ai With Deep Learning
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Author : Soyeon Caren Han
language : en
Publisher: Springer Nature
Release Date : 2025-01-11
Natural Language Understanding In Conversational Ai With Deep Learning written by Soyeon Caren Han and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-01-11 with Computers categories.
This book provides a comprehensive introduction to conversational spoken language understanding and surveys recent advances in conversational AI. It guides the reader through the history, current advancements, and future of natural language understanding (NLU) in human-computer interactions. To this end, the book is structured in seven chapters: Introduction to Natural Language Understanding lays the foundation by tracing the evolution of NLU from early human communication to modern human-computer interactions. Prerequisites and Glossary for Natural Language Understanding then serves as a foundational resource, consolidating essential prerequisites and key terminologies relevant across the book. Single-Turn Natural Language Understanding looks at Single-Turn NLU, focusing on tasks that involve interpreting and processing user inputs in a single interaction, while Multi-Turn Natural Language Understanding moves on systems for extended interactions with users and explores techniques for managing dialogues, using context and integrating external knowledge bases. Next, Evaluating Natural Language Understanding discusses the annotation of datasets and various performance assessment methods, covering different levels of understanding from intent recognition to slot filling and domain classification. Applications and Case Studies in Natural Language Understanding subsequently shows real-world applications of NLU in finance, medicine, and law. Eventually Challenges, Conclusions and Future Directions explores the core obstacles hindering the advancement of NLU, including ambiguity, domain adaptation, data scarcity, and ethical concerns. By understanding these challenges, this chapter highlights the ongoing work needed to advance NLU. This book mainly targets researchers, PhD students, and professionals who are entering this field and look for a state-of-the-art introduction to NLU applied in conversational systems such as chatbots, large language models, or educational systems.
Chatgpt Ebook
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Author : GURMEET SINGH DANG
language : en
Publisher: GURMEETWEB TECHNICAL LABS
Release Date :
Chatgpt Ebook written by GURMEET SINGH DANG and has been published by GURMEETWEB TECHNICAL LABS this book supported file pdf, txt, epub, kindle and other format this book has been release on with Computers categories.
The Definitive Guide To Conversational Ai With Dialogflow And Google Cloud
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Author : Lee Boonstra
language : en
Publisher: Apress
Release Date : 2021-06-25
The Definitive Guide To Conversational Ai With Dialogflow And Google Cloud written by Lee Boonstra and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-06-25 with Computers categories.
Build enterprise chatbots for web, social media, voice assistants, IoT, and telephony contact centers with Google's Dialogflow conversational AI technology. This book will explain how to get started with conversational AI using Google and how enterprise users can use Dialogflow as part of Google Cloud. It will cover the core concepts such as Dialogflow essentials, deploying chatbots on web and social media channels, and building voice agents including advanced tips and tricks such as intents, entities, and working with context. The Definitive Guide to Conversational AI with Dialogflow and Google Cloud also explains how to build multilingual chatbots, orchestrate sub chatbots into a bigger conversational platform, use virtual agent analytics with popular tools, such as BigQuery or Chatbase, and build voice bots. It concludes with coverage of more advanced use cases, such as building fulfillment functionality, building your own integrations, securing your chatbots, and building your own voice platform with the Dialogflow SDK and other Google Cloud machine learning APIs. After reading this book, you will understand how to build cross-channel enterprise bots with popular Google tools such as Dialogflow, Google Cloud AI, Cloud Run, Cloud Functions, and Chatbase. What You Will Learn Discover Dialogflow, Dialogflow Essentials, Dialogflow CX, and how machine learning is used Create Dialogflow projects for individuals and enterprise usage Work with Dialogflow essential concepts such as intents, entities, custom entities, system entities, composites, and how to track context Build bots quickly using prebuilt agents, small talk modules, and FAQ knowledge bases Use Dialogflow for an out-of-the-box agent review Deploy text conversational UIs for web and social media channels Build voice agents for voice assistants, phone gateways, and contact centers Create multilingual chatbots Orchestrate many sub-chatbots to build a bigger conversational platform Use chatbot analytics and test the quality of your Dialogflow agent See the new Dialogflow CX concepts, how Dialogflow CX fits in, and what’s different in Dialogflow CX Who This Book Is For Everyone interested in building chatbots for web, social media, voice assistants, or contact centers using Google’s conversational AI/cloud technology.
Digital Interventions In Mental Health Current Status And Future Directions
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Author : Elias Aboujaoude
language : en
Publisher: Frontiers Media SA
Release Date : 2020-04-01
Digital Interventions In Mental Health Current Status And Future Directions written by Elias Aboujaoude and has been published by Frontiers Media SA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-04-01 with categories.
Overview Of Chatgpt Ai Tool
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Author : Bathala Neeraja
language : en
Publisher: RK Publication
Release Date : 2024-07-25
Overview Of Chatgpt Ai Tool written by Bathala Neeraja and has been published by RK Publication this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-07-25 with Computers categories.
ChatGPT is an advanced AI tool developed by OpenAI that uses natural language processing to generate human-like responses in conversations. Based on OpenAI's GPT (Generative Pre-trained Transformer) models, ChatGPT is trained on diverse text data, enabling it to assist with tasks like answering questions, drafting content, explaining concepts, and providing recommendations. Available through various platforms, including a web app and API, ChatGPT is widely used in education, business, and customer service to streamline workflows, enhance productivity, and offer interactive, AI-powered support.