[PDF] Effective It Service Management - eBooks Review

Effective It Service Management


Effective It Service Management
DOWNLOAD

Download Effective It Service Management PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Effective It Service Management book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page



Effective It Service Management


Effective It Service Management
DOWNLOAD
Author : Rob Addy
language : en
Publisher: Springer
Release Date : 2007-10-12

Effective It Service Management written by Rob Addy and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-10-12 with Business & Economics categories.


This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products.



Information Technology Governance And Service Management Frameworks And Adaptations


Information Technology Governance And Service Management Frameworks And Adaptations
DOWNLOAD
Author : Cater-Steel, Aileen
language : en
Publisher: IGI Global
Release Date : 2008-08-31

Information Technology Governance And Service Management Frameworks And Adaptations written by Cater-Steel, Aileen and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-08-31 with Computers categories.


Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.



Service Strategy


Service Strategy
DOWNLOAD
Author : Great Britain. Office of Government Commerce
language : en
Publisher: The Stationery Office
Release Date : 2007-05-30

Service Strategy written by Great Britain. Office of Government Commerce and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-05-30 with Business & Economics categories.


This volume provides guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.



Operations And Service Management Concepts Methodologies Tools And Applications


Operations And Service Management Concepts Methodologies Tools And Applications
DOWNLOAD
Author : Management Association, Information Resources
language : en
Publisher: IGI Global
Release Date : 2017-11-30

Operations And Service Management Concepts Methodologies Tools And Applications written by Management Association, Information Resources and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-30 with Business & Economics categories.


Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.



The Official Introduction To The Itil Service Lifecycle


The Official Introduction To The Itil Service Lifecycle
DOWNLOAD
Author : OGC - Office of Government Commerce
language : en
Publisher: The Stationery Office
Release Date : 2007-05-30

The Official Introduction To The Itil Service Lifecycle written by OGC - Office of Government Commerce and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-05-30 with Business & Economics categories.


ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.



Itsm Process Assessment Supporting Itil Tipa


Itsm Process Assessment Supporting Itil Tipa
DOWNLOAD
Author : Béatrix Barafort
language : en
Publisher: Van Haren
Release Date : 1970-01-01

Itsm Process Assessment Supporting Itil Tipa written by Béatrix Barafort and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 1970-01-01 with Architecture categories.


The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.



Effective It Service Management


Effective It Service Management
DOWNLOAD
Author : Rob Addy
language : en
Publisher: Springer
Release Date : 2010-11-19

Effective It Service Management written by Rob Addy and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-11-19 with Business & Economics categories.


This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products.



Basic Service Management


Basic Service Management
DOWNLOAD
Author : Rob England
language : en
Publisher: Two Hills Ltd
Release Date : 2011-08-26

Basic Service Management written by Rob England and has been published by Two Hills Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-08-26 with Business & Economics categories.


Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.



Itil Service Strategy


Itil Service Strategy
DOWNLOAD
Author : Great Britain. Cabinet Office
language : en
Publisher: Stationery Office/Tso
Release Date : 2011

Itil Service Strategy written by Great Britain. Cabinet Office and has been published by Stationery Office/Tso this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.


This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.



Foundations Of Service Level Management


Foundations Of Service Level Management
DOWNLOAD
Author : Rick Sturm
language : en
Publisher: Sams Publishing
Release Date : 2000

Foundations Of Service Level Management written by Rick Sturm and has been published by Sams Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.


This text enables IT managers to create a detailed and practical SLM strategy and shows them how to implement it in their organizations.