Empathy In Action
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Empathy In Action
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Author : Tony Bates
language : en
Publisher: IdeaPress Publishing
Release Date : 2021-10
Empathy In Action written by Tony Bates and has been published by IdeaPress Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-10 with Business & Economics categories.
A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We've all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions. That's because brands have focused on company centric business strategies, processes and technology. However, simply put: No customers, no business. What if, by transforming the old company-centric way of doing business and putting customers and employees front and center, businesses could succeed faster than ever before and not at the expense of their most important assets--the very people who make it possible to be in business? Empathy is a powerful construct for a better world and a better business. It's not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way. In this groundbreaking new book, longtime technology leader and current CEO of Genesys, Tony Bates teams up with researcher and customer experience evangelist, Dr. Natalie Petouhoff to define a new path forward to put empathy into action. By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding and predicting, as well as, taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world.
Empathy
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Author : David Johnston
language : en
Publisher: Signal
Release Date : 2023-01-17
Empathy written by David Johnston and has been published by Signal this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-01-17 with Political Science categories.
The 28th Governor General's most personal and timely book to date: a passionate and practical guide for turning empathy into action. As the world stumbles through the most severe pandemic of the last century, threatened by teetering economies, torn by political division, separated by unequal access to resources, and wrestling with issues as diverse as racism, gender, cybercrime, and climate change, the nations that best adapt and prosper are those in which empathy is fully alive and widely active. Written for a post-pandemic world, Empathy is a book about learning to be empathetic and then turning that empathy into action. Based on the personal experiences of author David Johnston, the book explores how awakening to the transformative power of listening and caring permanently changes individuals, families, communities, and nations. A how-to manual for a world craving kindness, Empathy offers proof of the inherent goodness of people, and shows how exercising the instinct for kindness creates societies that are both smart and caring. Through poignant stories and crisp observations, David contends that “Everyone has power over some things that other people don’t. When they learn ways to turn that power into action, they change the future dramatically.” With clear and practical focus, Empathy looks at a host of issues that demand our attention, from education and immigration, to healthcare, the law, policing, business ethics, and criminal justice. In each of these areas, Johnston highlights the deeper understandings that have arisen during the COVID-19 crisis, with sharp emphasis on the positive and negative lessons now in crisp focus. Convinced that empathy is the fastest route to peace and progress in all their forms, David ends each short chapter with a set of practical steps the reader can take to make the world better, one deliberate action at a time.
Empathy
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Author : David L. Johnston
language : en
Publisher: Signal
Release Date : 2023
Empathy written by David L. Johnston and has been published by Signal this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023 with Empathy categories.
"The 28th Governor General's most personal and timely book to date: a passionate and practical guide for turning empathy into action. As the world stumbles through the most severe pandemic of the last century, threatened by teetering economies, torn by political division, separated by unequal access to resources, and wrestling with issues as diverse as racism, gender, cybercrime, and climate change, the nations that best adapt and prosper are those in which empathy is fully alive and widely active. Written for a post-pandemic world, Empathy is a book about learning to be empathetic and then turning that empathy into action. Based on the personal experiences of author David Johnston, the book explores how awakening to the transformative power of listening and caring permanently changes individuals, families, communities, and nations. A how-to manual for a world craving kindness, Empathy offers proof of the inherent goodness of people, and shows how exercising the instinct for kindness creates societies that are both smart and caring. Through poignant stories and crisp observations, David contends that "Everyone has power over some things that other people don't. When they learn ways to turn that power into action, they change the future dramatically." With clear and practical focus, Empathy looks at a host of issues that demand our attention, from education and immigration, to healthcare, the law, policing, business ethics, and criminal justice. In each of these areas, Johnston highlights the deeper understandings that have arisen during the COVID-19 crisis, with sharp emphasis on the positive and negative lessons now in crisp focus. Convinced that empathy is the fastest route to peace and progress in all their forms, David ends each short chapter with a set of practical steps the reader can take to make the world better, one deliberate action at a time."--
Leading With Empathy
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Author : Gautham Pallapa
language : en
Publisher: John Wiley & Sons
Release Date : 2021-11-25
Leading With Empathy written by Gautham Pallapa and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-11-25 with Business & Economics categories.
Learn to lead others through adversity with the power of human connection. In Leading with Empathy: Understanding the Needs of Today’s Workforce, acclaimed strategist and business leader Dr. Gautham Pallapa presents an insightful roadmap to leading people through adversity and empowering humans in the workplace, the home, and society. Through this book, the distinguished author examines the impact of recent world-shaking events and how they have impacted us as a species and as individuals. He explores how empathy can help alleviate some of the more harmful effects of hardship and offers key actions that empathic leaders can take to inspire their followers. Finally, the book describes how to transform the way we work by rethinking and reimagining existing processes and innovatively introducing strategic disruption. Leading with Empathy also includes: Stories, anecdotes, and personal musings that grant visibility and validation to the suffering of others Exercises and strategies to reduce stress, anxiety, and improve happiness and positivity Actions that enable leaders to empower people through empathy, collaboration, and communication. An essential read for executives, managers, and business leaders of all types, Leading with Empathy will also earn a place on the bookshelves of military, athletic, and educational leaders who seek to inspire their followers and empower humanity in the face of adversity.
Against Empathy
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Author : Paul Bloom
language : en
Publisher: Random House
Release Date : 2017-02-02
Against Empathy written by Paul Bloom and has been published by Random House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-02-02 with Philosophy categories.
In a divided world, empathy is not the solution, it is the problem. We think of empathy – the ability to feel the suffering of others for ourselves – as the ultimate source of all good behaviour. But while it inspires care and protection in personal relationships, it has the opposite effect in the wider world. As the latest research in psychology and neuroscience shows, we feel empathy most for those we find attractive and who seem similar to us and not at all for those who are different, distant or anonymous. Empathy therefore biases us in favour of individuals we know while numbing us to the plight of thousands. Guiding us expertly through the experiments, case studies and arguments on all sides, Paul Bloom ultimately shows that some of our worst decisions – in charity, child-raising, criminal justice, climate change and war – are motivated by this wolf in sheep's clothing. Brilliantly argued, urgent and humane, Against Empathy overturns widely held assumptions to reveal one of the most profound yet overlooked sources of human conflict.
Radical Empathy
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Author : Terri Givens
language : en
Publisher: Policy Press
Release Date : 2022-02-14
Radical Empathy written by Terri Givens and has been published by Policy Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-14 with Biography & Autobiography categories.
Renowned political scientist Terri Givens calls for ‘radical empathy’ in bridging racial divides to understand the origins of our biases, including internalized oppression. Deftly weaving together her own experiences with the political, she offers practical steps to call out racism and bring about radical social change.
Engaging Empathy And Activating Agency
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Author : Alice Hays
language : en
Publisher: Rowman & Littlefield Publishers
Release Date : 2020-12-15
Engaging Empathy And Activating Agency written by Alice Hays and has been published by Rowman & Littlefield Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-15 with Young Adult Nonfiction categories.
This book centers on developing curriculum to support students as they use young adult literature to generate action plans to solve community issues.
Empathy For Change
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Author : Amy J. Wilson
language : en
Publisher:
Release Date : 2020-07-27
Empathy For Change written by Amy J. Wilson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-07-27 with categories.
Leading change is not about breaking things - it's about using empathy to enrich the world. In Empathy for Change: How to Create a More Understanding World, former White House entrepreneur-in-residence Amy J. Wilson dives into the intricate science of empathy, debunking common myths and sharing practical uses for a better society. Having built cultures of innovation and change across multiple sectors, she knows that when we do not design with compassion, we remove the humanity and closeness we have to one another. This book touches on: How and why compassion can fuel real change despite its misconceptions Why change is more difficult in the 21st century and what we must do to instill human connection How power, culture, and systems shape our reality and how they can be redesigned What should be combined with empathy to make true positive impact And more! If you are looking for a toolkit to transform the places you live, work and play, this is it. Empathy for Change is the essential guidebook for developing kindness and learning to use it to make a more understanding and equitable future.
The Empathy Advantage
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Author : Lynne Azarchi
language : en
Publisher: Rowman & Littlefield
Release Date : 2020-11-04
The Empathy Advantage written by Lynne Azarchi and has been published by Rowman & Littlefield this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-04 with Family & Relationships categories.
We live in a time when empathy is not only lacking but on the decline. Kids are bullied because of the color of their skin, religion, culture, a disability and more. Bullying and cyberbullying are increasing, especially for black and brown kids, LGBT youth, and Jewish and Muslim youth. Fueled by decreases in respect, kindness, and compassion, the house is on fire! Empathy may be not be a cure-all, but just a little effort can transform a child into a more sensitive, caring human being. The good news is that empathy – the ability to “walk in someone else’s shoes” – can be taught. This book is all about teaching adults to teach empathy to kids. The payoff will last a lifetime. In this helpful guide, parents, caregivers and teachers are coached to help their children and students to develop social-emotional skills that will equip them to better navigate the world with self-compassion and empathetic concern. The Empathy Advantage is for the busiest parents and educators. It provides tips, strategies, online resources, and activities that are fun and engaging and take just 10 to 20 minutes. It emphasizes the importance of starting early, being good role models, spending quality face-to-face time together, and more. It will help readers understand the dynamics of bullying and teach children to stand up not only for themselves but others. And it explores other topics including managing media in the home, the value of pets in inculcating empathy, active listening, and self-compassion – i.e. being as forgiving and kind to yourself as you would to a friend.
Understanding Empathy
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Author : Elizabeth Andrews
language : en
Publisher: ABDO
Release Date : 2022-08-01
Understanding Empathy written by Elizabeth Andrews and has been published by ABDO this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-08-01 with Juvenile Nonfiction categories.
Empathy is an important topic for children to understand as they grow up and build their own relationships. This title explains the concept with clear, easy-to-read text and real-world examples of empathy in action. QR Codes in the books give readers access to book-specific resources to further their learning. Aligned to Common Core Standards and correlated to state standards. Cody Koala is an imprint of Pop!, a division of ABDO.