Exin It Service Management Foundation Based On Iso Iec20000 Workbook
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Exin It Service Management Foundation Based On Iso Iec20000
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Author : Victoriano Gomez Garrido
language : en
Publisher: Van Haren
Release Date : 2014-01-16
Exin It Service Management Foundation Based On Iso Iec20000 written by Victoriano Gomez Garrido and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-16 with Education categories.
IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market.The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO/IEC 20000. It addresses fundamental concepts, such as the quality, the frameworks, the services provided to the business and the processes that support, control and facilitate those services.The exam consists of 40 multiple-choice questions. At the end of each chapter of this book you will find examples of these exam questions, along with open questions focused on the understanding of concepts. The exam specifications are given at the beginning of each chapter, and the weight of each of the topics is shown as a percentage of the total.
Exin It Service Management Foundation Based On Iso Iec20000 Workbook
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Author : Van Haren Publishing
language : en
Publisher:
Release Date : 2018
Exin It Service Management Foundation Based On Iso Iec20000 Workbook written by Van Haren Publishing and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with Business & Economics categories.
IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market. The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO/IEC 20000. It addresses fundamental concepts, such as the quality, the frameworks, the services provided to the business and the processes that support, control and facilitate those services. The exam consists of 40 multiple-choice questions. At the end of each chapter of this book you will find examples of these exam questions, along with open questions focused on the understanding of concepts. The exam specifications are given at the beginning of each chapter, and the weight of each of the topics is shown as a percentage of the total.
Exin Cloud Computing Foundation Workbook
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Author : Johannes W. van den Bent & Martine van der Steeg
language : en
Publisher: Van Haren
Release Date : 2016-01-01
Exin Cloud Computing Foundation Workbook written by Johannes W. van den Bent & Martine van der Steeg and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-01-01 with Education categories.
Het boek met de titel 'Exin cloud computing foundation', deeltitel 'Workbook' is geschreven door Bent Van den Johannes W., geschreven door Steeg Van der Martine en gerediceerd door Kunas Michael. Exin cloud computing foundation is in 20150907 uitgegeven door EXIN Holding B.V. als Diversen. Deze uitgave is druk 2 en onderdeel van reeks 'Workbook'. De nummers behorend bij dit boek zijn 9789082038880 (ISBN13) en 9082038889 (ISBN-10).
Implementing Iso Iec 20000 Certification The Roadmap
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Author : David Clifford
language : en
Publisher: Van Haren
Release Date : 2008-03-03
Implementing Iso Iec 20000 Certification The Roadmap written by David Clifford and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-03-03 with Education categories.
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way?This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.
Devops Professional Courseware
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Author : Finbarr Callan
language : en
Publisher: Van Haren
Release Date : 2018-05-21
Devops Professional Courseware written by Finbarr Callan and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-05-21 with Education categories.
Besides the DevOps Professional Courseware (ISBN: 978 94 018 313 7) publication you are advised to obtain the publication The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations (ISBN: 978 19 427 8800 3).The word DevOps is a contraction of ‘Development’ and ‘Operations’. DevOps is a set of best practices that emphasize the collaboration and communication of IT-professionals (developers, operators, and support staff) in the lifecycle of applications and services, leading to:• Continuous Integration: merging all developed working copies to a shared mainline several times a day• Continuous Deployment: release continuously or as often as possible• Continuous Feedback: seek feedback from stakeholders during all lifecycle stages The DevOps practices covered in this certification are derived from the Three Ways:- The First Way is to enable the work to move fast from left to right, from Development to Operations to the customer.- The Second Way is to enable feedback to go fast from right to left, from all stakeholders back into the value stream.- The Third Way is to enable learning by creating a high-trust culture of experimentation and risk-taking. Moreover, the crucial subjects of security in all stages, and maintaining compliance during change are covered.The certification has been developed in cooperation with experts in the DevOps work field.Recommended per knowledge: Pre-knowledge of Agile, Lean and/or IT Service Management, for instance through the EXIN Agile Scrum Foundation exam, LITA Lean IT Foundation exam or EXIN IT Service Management Foundation based on ISO/IEC 20000 exam, is recommended.
Iso Iec 20000 An Introduction
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Author : Jan van Bon
language : en
Publisher: Van Haren
Release Date : 2008-03-03
Iso Iec 20000 An Introduction written by Jan van Bon and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-03-03 with Education categories.
Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
Iso Cei 20000 Introduction
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Author : Leo van Selm
language : fr
Publisher: Van Haren
Release Date : 1970-01-01
Iso Cei 20000 Introduction written by Leo van Selm and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 1970-01-01 with Education categories.
Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.CONTAINS THE TEXT FOR ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
Information Security Foundation Based On Iso Iec 27001 22 Courseware
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Author : Hans Baars
language : en
Publisher: Van Haren
Release Date :
Information Security Foundation Based On Iso Iec 27001 22 Courseware written by Hans Baars and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
Information Security Foundation based on ISO/IEC 27001 ’22 Courseware is for anyone who wants to deliver courses aimed at passing the ISFS (Information Security Foundation) exam of EXIN. This courseware is primarily developed for a classroom training in Information Security Foundation based on ISO/IEC 27001 ‘22. The basis for this courseware is the study book Foundations of Information Security Based on ISO27001 and ISO27002. The various modules in the courseware relate to paragraphs of this study book, per slide pointing out where additional information on each subject can be found. In Module 7, an ISFS model exam training from the book is given, including an explanation to all multiple choice options, so that it can be used during a training for the ISFS exam. The courseware contains the following: • Module 1: About EXIN • Module 2: Information and security, ISO 2700x • Module 4: Approach and organization Security policy and security organization Components Incident management • Module 5: Measures Importance of measures Physical security measures Technical measures Organizational measures • Module 6: Legislation Legislation and regulations • Module 7: Exam training (from book) • Module 8: Exam • EXIN Sample exam • EXIN Preparation Guide The Certificate EXIN Information Security Foundation based on ISO/IEC 27001 ‘22 is part of the qualification program Information Security. The module is followed up by the Certificates EXIN Information Security Management Advanced based on ISO/IEC 27002 and EXIN Information Security Management Expert based on ISO/IEC 27002.
Iso Iec 20000 Pocket Guide
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Author : Marianne Nugteren
language : it
Publisher: Van Haren
Release Date : 1970-01-01
Iso Iec 20000 Pocket Guide written by Marianne Nugteren and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 1970-01-01 with Education categories.
Note: This book is available in several languages: Italian, German, Spanish.L obiettivo di questa pubblicazione è di fornire un documento di facile lettura che spieghi la natura, il contenuto e lo scopo dello standard ISO/IEC 20000. Ciò dovrebbe portare velocemente la ISO/IEC 20000 alla portata di una ampia audience internazionale, attraverso una facile ed accessibile pocket guide:Per promuovere la consapevolezza e l accettabilità della ISO/IEC 20000 quale un valido standard per le organizzazioni di servizi ITPer supportare la formazione e la certificazione ISO/IEC 20000Per dare ai professionisti un rapido riferimento ai contenuti principali della ISO/IEC 20000''ISO/IEC 20000, pocket guide si rivolge ad un ampio insieme di professionisti, trainer e studenti, che lavorano sia nell IT sia in altri ambienti, a partire dagli esperti nella fornitura di servizi (IT), fino a coloro che desiderano trovare una metodologia valida per affrontare le criticità del miglioramento della qualità.L organizzazione internazionale ITSMF, attraverso l impegno del suo International Publications ESC (IPESC), ha concesso la sua approvazione a questa pocket guide quale parte di una comune libreria globale a supporto di uno standard uniforme della conoscenza ITSM e delle best practice.
Information Security Management Professional Based On Iso Iec 27001 Courseware Revised Edition English
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Author : Ruben Zeegers
language : en
Publisher: Van Haren
Release Date :
Information Security Management Professional Based On Iso Iec 27001 Courseware Revised Edition English written by Ruben Zeegers and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on with Education categories.
Information is crucial for the continuity and proper functioning of both individual organizations and the economies they fuel; this information must be protected against access by unauthorized people, protected against accidental or malicious modification or destruction and must be available when it is needed. The EXIN Information Security Management (based on ISO/IEC 27001) certification program consist out of three Modules: Foundation, Professional and Expert.This book is the officially by Exin accredited courseware for the Information Security Management Professional training. It includes:• Trainer presentation handout• Sample exam questions• Practical assignments • Exam preparation guide The module Information Security Management Professional based on ISO/IEC 27001 tests understanding of the organizational and managerial aspects of information security. The subjects of this module are Information Security Perspectives (business, customer, and the service provider) Risk Management (Analysis of the risks, choosing controls, dealing with remaining risks) and Information Security Controls (organizational, technical and physical controls).The program and this courseware are intended for everyone who is involved in the implementation, evaluation, and reporting of an information security program, such as an Information Security Manager (ISM), Information Security Officer (ISO) or a Line Manager, Process Manager or Project Manager with security responsibilities. Basic knowledge of Information Security is recommended, for instance through the EXIN Information Security Foundation based on ISO/IEC 27001 certification.