It Service Management Iso Iec 20000 1 2018 Introduction And Implementation Guide Second Edition
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It Service Management Iso Iec 20000 1 2018 Introduction And Implementation Guide Second Edition
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Author : Dolf van der Haven
language : en
Publisher: Van Haren
Release Date : 2020-10-26
It Service Management Iso Iec 20000 1 2018 Introduction And Implementation Guide Second Edition written by Dolf van der Haven and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-26 with Architecture categories.
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
It Service Management Iso Iec 20000 1 2018 Introduction And Implementation Guide
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Author : Van Haren Publishing
language : en
Publisher:
Release Date : 2020-10-26
It Service Management Iso Iec 20000 1 2018 Introduction And Implementation Guide written by Van Haren Publishing and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-26 with Business & Economics categories.
'The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
It Service Management Iso Iec 20000 1 2018 Introduction And Implementation Guide Second Edition
DOWNLOAD
Author : Dolf van der Haven
language : en
Publisher: Van Haren
Release Date : 2020-10-26
It Service Management Iso Iec 20000 1 2018 Introduction And Implementation Guide Second Edition written by Dolf van der Haven and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-26 with Architecture categories.
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
Iso Iec 20000 Certification And Implementation Guide Standard Introduction Tips For Successful Iso Iec 20000 Certification Faqs Mapping Responsibilities Terms Definitions And Iso 20000 Acronyms Third Edition
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Author : Ivanka Menken
language : en
Publisher: Emereo Publishing
Release Date : 2010
Iso Iec 20000 Certification And Implementation Guide Standard Introduction Tips For Successful Iso Iec 20000 Certification Faqs Mapping Responsibilities Terms Definitions And Iso 20000 Acronyms Third Edition written by Ivanka Menken and has been published by Emereo Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Business & Economics categories.
The first and second editions of this book are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to ISO/IEC 20000. The aim of ISO 20000 is to provide a common reference standard for any enterprise offering IT services to internal or external customers. Given the importance of communication in Service Management, one of the most important targets of the standard is to create a common terminology for service providers, their suppliers and their customers. The primary goal of this book is to provide the quality education and support materials needed to enable the understanding and application of the ISO/IEC 20000 standard in a wide range of contexts, this IS the best-selling ISO/IEC 20000 quality management handbook from one of the worlds leading experts on the ISO 20000 family of standards. Plus, in this third edition of the book, with improved and updated content, in accordance with the release of Part 3 of the standard, 'Guidance on scope definition and applicability of ISO/IEC 20000-1'. Fully updated with the latest experiences of successfully working with the standard from industry and the service sector, plus quality auditors. Analyzes each section, clause and requirement in detail, with practical implementation guidance. Whether establishing an ISO/IEC 20000 quality management system for the first time, or upgrading an existing system, this handbook is ideal for students, practitioners, managers, instructors and auditors. It is supported by a wide range of solutions, FAQs, tips for implementers, and a glossary of terms that will be invaluable in any sector, industry, business or organization. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management and ISO 20000, this book should do at least as well as the first and second edition, which is a bestseller.
Iso Iec 20000 Certification And Implementation Guide Standard Introduction Tips For Successful Iso Iec 20000 Certification Faqs Mapping Responsibilities Terms Definitions And Iso 20000 Acronyms Second Edition
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Author : Ivanka Menken
language : en
Publisher: Emereo Pty Limited
Release Date : 2009
Iso Iec 20000 Certification And Implementation Guide Standard Introduction Tips For Successful Iso Iec 20000 Certification Faqs Mapping Responsibilities Terms Definitions And Iso 20000 Acronyms Second Edition written by Ivanka Menken and has been published by Emereo Pty Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Technology & Engineering categories.
The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to ISO/IEC 20000. The Art of Service has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the ISO 20000 standard. This hard-won experience is presented here in this leading guide to understanding and satisfying the requirements of ISO/IEC 20000, and to applying the principles that underpin this internationally recognized family of standards for managing and communicating quality of IT Service Management Processes. The best-selling ISO/IEC 20000 quality management handbook from one of the worlds leading experts on the ISO 20000 family of standards. Fully updated with the latest experiences of successfully working with the standard from industry and the service sector, plus quality auditors. Analyzes each section, clause and requirement in detail, with practical implementation guidance. Whether establishing an ISO/IEC 20000 quality management system for the first time, or upgrading an existing system, this handbook is ideal for students, practitioners, managers, instructors and auditors. It is supported by a wide range of solutions, FAQs, tips for implementers, and a glossary of terms that will be invaluable in any sector, industry, business or organization. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management and ISO 20000, this book should do at least as well as the first edition, which is a bestseller.
Implementing The Iso Iec 27001 2013 Isms Standard
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Author : Edward Humphreys
language : en
Publisher: Artech House
Release Date : 2016-03-01
Implementing The Iso Iec 27001 2013 Isms Standard written by Edward Humphreys and has been published by Artech House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-03-01 with Computers categories.
Authored by an internationally recognized expert in the field, this expanded, timely second edition addresses all the critical information security management issues needed to help businesses protect their valuable assets. Professionals learn how to manage business risks, governance and compliance. This updated resource provides a clear guide to ISO/IEC 27000 security standards and their implementation, focusing on the recent ISO/IEC 27001. Moreover, readers are presented with practical and logical information on standard accreditation and certification. From information security management system (ISMS) business context, operations, and risk, to leadership and support, this invaluable book is your one-stop resource on the ISO/IEC 27000 series of standards.
Information Technology Governance And Service Management Frameworks And Adaptations
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Author : Cater-Steel, Aileen
language : en
Publisher: IGI Global
Release Date : 2008-08-31
Information Technology Governance And Service Management Frameworks And Adaptations written by Cater-Steel, Aileen and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-08-31 with Computers categories.
Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.
A Guide To Iso Iec 20000 1 2018 Service Management
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Author : Dolf Van der Haven
language : en
Publisher:
Release Date : 2018
A Guide To Iso Iec 20000 1 2018 Service Management written by Dolf Van der Haven and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with Customer services categories.
Software Defined Radio For Engineers
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Author : Alexander M. Wyglinski
language : en
Publisher: Artech House
Release Date : 2018-04-30
Software Defined Radio For Engineers written by Alexander M. Wyglinski and has been published by Artech House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-30 with Technology & Engineering categories.
Based on the popular Artech House classic, Digital Communication Systems Engineering with Software-Defined Radio, this book provides a practical approach to quickly learning the software-defined radio (SDR) concepts needed for work in the field. This up-to-date volume guides readers on how to quickly prototype wireless designs using SDR for real-world testing and experimentation. This book explores advanced wireless communication techniques such as OFDM, LTE, WLA, and hardware targeting. Readers will gain an understanding of the core concepts behind wireless hardware, such as the radio frequency front-end, analog-to-digital and digital-to-analog converters, as well as various processing technologies. Moreover, this volume includes chapters on timing estimation, matched filtering, frame synchronization message decoding, and source coding. The orthogonal frequency division multiplexing is explained and details about HDL code generation and deployment are provided. The book concludes with coverage of the WLAN toolbox with OFDM beacon reception and the LTE toolbox with downlink reception. Multiple case studies are provided throughout the book. Both MATLAB and Simulink source code are included to assist readers with their projects in the field.
Quality Management For It Services
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Author : Claus-Peter Praeg
language : en
Publisher: IGI Global
Release Date : 2011
Quality Management For It Services written by Claus-Peter Praeg and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.
Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: Perspectives on Business and Process Performance aims to close this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with practical implementation solutions, this book gives both scientists and practical experts insight into the different facets of IT service quality management.