It Service Management Iso Iec 20000 1 2018 Introduction And Implementation Guide
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It Service Management Iso Iec 20000 1 2018 Introduction And Implementation Guide Second Edition
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Author : Dolf van der Haven
language : en
Publisher: Van Haren
Release Date : 2020-10-26
It Service Management Iso Iec 20000 1 2018 Introduction And Implementation Guide Second Edition written by Dolf van der Haven and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-26 with Architecture categories.
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
It Service Management Iso Iec 20000 1 2018 Introduction And Implementation Guide
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Author : Van Haren Publishing
language : en
Publisher:
Release Date : 2020-10-26
It Service Management Iso Iec 20000 1 2018 Introduction And Implementation Guide written by Van Haren Publishing and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-26 with Business & Economics categories.
'The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
It Service Management Iso Iec 20000 1 2018 Introduction And Implementation Guide Second Edition
DOWNLOAD
Author : Dolf van der Haven
language : en
Publisher: Van Haren
Release Date : 2020-10-26
It Service Management Iso Iec 20000 1 2018 Introduction And Implementation Guide Second Edition written by Dolf van der Haven and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-26 with Architecture categories.
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
Quality Of Information And Communications Technology
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Author : José Maria Fernandes
language : en
Publisher: Springer Nature
Release Date : 2023-09-12
Quality Of Information And Communications Technology written by José Maria Fernandes and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-09-12 with Computers categories.
This book constitutes the refereed proceedings of the 16th International Conference on Quality of Information and Communications Technology, QUATIC 2023, held in Aveiro, Portugal, during September 11–13, 2023.The 17 full papers and 4 short papers included in this book were carefully reviewed and selected from 37 submissions. They were organized in topical sections as follows: Disseminating Advanced Methods, Techniques, and Tools for Supporting Quality ICT Engineering and Management Approaches.
Cloud Computing
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Author : Haroldo Ferreira
language : pt-BR
Publisher: Editora Senac São Paulo
Release Date : 2025-01-03
Cloud Computing written by Haroldo Ferreira and has been published by Editora Senac São Paulo this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-01-03 with Computers categories.
A Série Universitária foi desenvolvida pelo Senac São Paulo com o intuito de preparar profissionais para o mercado de trabalho. Os títulos abrangem diversas áreas, abordando desde conhecimentos teóricos e práticos adequados às exigências profissionais até a formação ética e sólida. Cloud computing trata sobre as principais características da computação em nuvem, além de apresentar algumas das tecnologias que se relacionam com ela e que são partes muito importantes desse nicho tecnológico. Entre os temas abordados, temos o que é de mais significativo na computação em nuvem, como modelos de implantação, bilhetagem, ferramentas de gestão, exemplos de provedores de nuvem e possibilidades de utilização da computação em nuvem. O livro trata ainda sobre o que o profissional de tecnologia da informação deve focar para estar apto a trabalhar com nuvem computacional. O objetivo é proporcionar ao leitor uma visão geral da computação em nuvem, e como ela pode ser utilizada.
Gobierno Y Gesti N De Las Tecnolog As Y Los Sistemas De Informaci N
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Author : Mario G. Piattini Velthuis
language : es
Publisher: Ra-Ma Editorial
Release Date : 2020-01-27
Gobierno Y Gesti N De Las Tecnolog As Y Los Sistemas De Informaci N written by Mario G. Piattini Velthuis and has been published by Ra-Ma Editorial this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-01-27 with Computers categories.
Desde siempre los temas relacionados con el Gobierno y la Gestión de las Tecnologías y Sistemas de Información (TSI) han preocupado no sólo a los responsables de informática (CIOs) sino también a los directores generales (CEOs). Esta situación se ha convertido en mucho más acuciante en los últimos años. ya que las organizaciones tienen que llevar a cabo cambios en los modelos de negocio, grandes disrupciones de procesos y auténticas transformaciones digitales, que hacen imprescindibles un buen gobierno y una excelente gestión de las TSI. Hay que tener en cuenta que el gobierno y la gestión de las TSI son únicos y particulares para cada organización, por lo que en este libro proporcionamos una panorámica general sobre las diferentes buenas prácticas, marcos y estándares propuestos, que sirvan al lector como base para crear el sistema de gobierno y gestión que le resulte más adecuado. A lo largo de esta obra se ha combinado el rigor científico con la experiencia práctica, tratando aspectos de alineamiento estratégico, optimización de valor, gestión de riesgos y de recursos relacionados con las TSI.
Iso Iec 20000 Certification And Implementation Guide Standard Introduction Tips For Successful Iso Iec 20000 Certification Faqs Mapping Responsibilities Terms Definitions And Iso 20000 Acronyms Third Edition
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Author : Ivanka Menken
language : en
Publisher: Emereo Publishing
Release Date : 2010
Iso Iec 20000 Certification And Implementation Guide Standard Introduction Tips For Successful Iso Iec 20000 Certification Faqs Mapping Responsibilities Terms Definitions And Iso 20000 Acronyms Third Edition written by Ivanka Menken and has been published by Emereo Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Business & Economics categories.
The first and second editions of this book are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to ISO/IEC 20000. The aim of ISO 20000 is to provide a common reference standard for any enterprise offering IT services to internal or external customers. Given the importance of communication in Service Management, one of the most important targets of the standard is to create a common terminology for service providers, their suppliers and their customers. The primary goal of this book is to provide the quality education and support materials needed to enable the understanding and application of the ISO/IEC 20000 standard in a wide range of contexts, this IS the best-selling ISO/IEC 20000 quality management handbook from one of the worlds leading experts on the ISO 20000 family of standards. Plus, in this third edition of the book, with improved and updated content, in accordance with the release of Part 3 of the standard, 'Guidance on scope definition and applicability of ISO/IEC 20000-1'. Fully updated with the latest experiences of successfully working with the standard from industry and the service sector, plus quality auditors. Analyzes each section, clause and requirement in detail, with practical implementation guidance. Whether establishing an ISO/IEC 20000 quality management system for the first time, or upgrading an existing system, this handbook is ideal for students, practitioners, managers, instructors and auditors. It is supported by a wide range of solutions, FAQs, tips for implementers, and a glossary of terms that will be invaluable in any sector, industry, business or organization. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management and ISO 20000, this book should do at least as well as the first and second edition, which is a bestseller.
Quality Management For It Services
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Author : Claus-Peter Praeg
language : en
Publisher: IGI Global
Release Date : 2011
Quality Management For It Services written by Claus-Peter Praeg and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.
Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: Perspectives on Business and Process Performance aims to close this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with practical implementation solutions, this book gives both scientists and practical experts insight into the different facets of IT service quality management.
Information Technology Governance And Service Management Frameworks And Adaptations
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Author : Cater-Steel, Aileen
language : en
Publisher: IGI Global
Release Date : 2008-08-31
Information Technology Governance And Service Management Frameworks And Adaptations written by Cater-Steel, Aileen and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-08-31 with Computers categories.
Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.
A Guide To Iso Iec 20000 1 2018 Service Management
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Author : Dolf Van der Haven
language : en
Publisher:
Release Date : 2018
A Guide To Iso Iec 20000 1 2018 Service Management written by Dolf Van der Haven and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with Customer services categories.