Experience Design
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Experience Design
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Author : Peter Benz
language : en
Publisher: Bloomsbury Publishing
Release Date : 2014-12-18
Experience Design written by Peter Benz and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-12-18 with Design categories.
How can we design better experiences? Experience Design brings together leading international scholars to provide a cross-section of critical thinking and professional practice within this emerging field. Contributors writing from theoretical, empirical and applied design perspectives address the meaning of 'experience'; draw on case studies to explore ways in which specific 'experiences' can be designed; examine which methodologies and practices are employed in this process; and consider how experience design interrelates with other academic and professional disciplines. Chapters are grouped into thematic sections addressing positions, objectives and environments, and interactions and performances, with individual case studies addressing a wide range of experiences, including urban spaces, the hospital patient, museum visitors, mobile phone users, and music festival and restaurant goers.
Experience Design
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Author : Patrick Newbery
language : en
Publisher: John Wiley & Sons
Release Date : 2013-08-08
Experience Design written by Patrick Newbery and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08-08 with Business & Economics categories.
Bridge the gap between business and design to improve the customer experience Businesses thrive when they can engage customers. And, while many companies understand that design is a powerful tool for engagement, they do not have the vocabulary, tools, and processes that are required to enable design to make a difference. Experience Design bridges the gap between business and design, explaining how the quality of customer experience is the key to unlocking greater engagement and higher customer lifetime value. The book teaches businesses how to think about design as a process, and how this process can be used to create a better quality of experience across the entire customer journey. Experience Design also serves as a reference tool for both designers and business leaders to help teams collaborate more effectively and to help keep focus on the quality of the experiences that are put in front of customers. Explains how to use experience-centric design for better customer engagement Offers a framework for thinking and talking about "experience design," from a company and customer perspective Authors Patrick Newbery and Kevin Farnham are the Chief Strategy Officer and CEO of Method respectively, an experience design company that solves business challenges through design to create integrated brand, product, and service experiences Improve the quality of the experiences customers have with your company and watch engagement soar.
Experience Design
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Author : Abraham Burickson
language : en
Publisher: Yale University Press
Release Date : 2023-11-06
Experience Design written by Abraham Burickson and has been published by Yale University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-11-06 with Design categories.
An engaging introduction to the cutting-edge discipline of experience design for students and practitioners in creative fields, including architecture, product design, gaming, exhibition design, and performance What does it mean to design experiences? Traditional design practices invite us to design things, and to use those things to solve problems. But experience is not a problem; it is life. Experience designers engage with unpredictability and the unknown, partnering with their audiences to generate possibility and relationality. Experience designers create worlds, craft narratives that leave the page and enter people’s lives, and structure transformation. Broadly interdisciplinary and deeply human, experience design is a practice that at once embraces new technologies and offers a balm for our disconnected lives. In this playful, accessible, and visually engaging book, Burickson lays out ten basic principles for this emerging practice. Experience Design: A Participatory Manifesto invites the reader to stop making things and, instead, to craft the minutes and hours of human life. Rigorous and philosophical, the book guides the reader through the processes of empathic research; constructing worlds not just for fantasy fiction but in schools, communities, homes; and mastering the tools necessary to work coherently across disciplines to create new experiences. Whether you are a maker of immersive theater, an architect, a graphic designer, a community organizer, or just someone hoping to give a better gift, this book offers a vision of creating that is both new and as old as civilization.
Experience Design
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Author : Marc Hassenzahl
language : en
Publisher: Morgan & Claypool Publishers
Release Date : 2010-07-07
Experience Design written by Marc Hassenzahl and has been published by Morgan & Claypool Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-07-07 with Technology & Engineering categories.
In his book "In the blink of an eye" Walter Murch, the Oscar-awarded editor of The English Patient, Apocalypse Now, and many other outstanding movies, devises the Rule of Six -- six criteria for what makes a good cut. On top of his list is "to be true to the emotion of the moment," a quality more important than advancing the story or being rhythmically interesting. The cut has to deliver a meaningful, compelling, and emotion-rich "experience" to the audience. Because, "what they finally remember is not the editing, not the camerawork, not the performances, not even the story---it's how they felt." Technology for all the right reasons applies this insight to the design of interactive products and technologies -- the domain of Human-Computer Interaction, Usability Engineering, and Interaction Design. It takes an experiential approach, putting experience before functionality and leaving behind oversimplified calls for ease, efficiency, and automation or shallow beautification. Instead, it explores what really matters to humans and what it needs to make technology more meaningful. The book clarifies what experience is, and highlights five crucial aspects and their implications for the design of interactive products. It provides reasons why we should bother with an experiential approach, and presents a detailed working model of experience useful for practitioners and academics alike. It closes with the particular challenges of an experiential approach for design. The book presents its view as a comprehensive, yet entertaining blend of scientific findings, design examples, and personal anecdotes.
Museum Experience Design
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Author : Arnold Vermeeren
language : en
Publisher: Springer
Release Date : 2018-02-15
Museum Experience Design written by Arnold Vermeeren and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-02-15 with Computers categories.
This state-of-the-art book explores the implications of contemporary trends that are shaping the future of museum experiences. In four separate sections, it looks into how museums are developing dialogical relationships with their audiences, reaching out beyond their local communities to involve more diverse and broader audiences. It examines current practices in involving crowds, not as passive audiences but as active users, co-designers and co-creators; it looks critically and reflectively at the design implications raised by the application of novel technologies, and by museums becoming parts of connected museum systems and large institutional ecosystems. Overall, the book chapters deal with aspects such as sociality, creation and sharing as ways of enhancing dialogical engagement with museum collections. They address designing experiences – including participatory exhibits, crowd sourcing and crowd mining – that are meaningful and rewarding for all categories of audiences involved. Museum Experience Design reflects on different approaches to designing with novel technologies and discusses illustrative and diverse roles of technology, both in the design process as well as in the experiences designed through those processes. The trend of museums becoming embedded in ecosystems of organisations and people is dealt with in chapters that theoretically reflect on what it means to design for ecosystems, illustrated by design cases that exemplify practical and methodological issues in doing so. Written by an interdisciplinary group of design researchers, this book is an invaluable source of inspiration for researchers, students and professionals working in this dynamic field of designing experiences for and around museums.
Meaningful Healthcare Experience Design
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Author : Scott Goodwin
language : en
Publisher: CRC Press
Release Date : 2020-05-10
Meaningful Healthcare Experience Design written by Scott Goodwin and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-05-10 with Business & Economics categories.
This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking. This work focuses on the three value streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream, and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful healthcare experience design guides the work of designing these value streams and improving them to promote experiences that are meaningful and healing for both patients and healthcare workers.
User Experience Design
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Author : Smashing Magazine
language : en
Publisher: Smashing Magazine
Release Date : 2012
User Experience Design written by Smashing Magazine and has been published by Smashing Magazine this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with User-centered system design categories.
User Experience (UX) can be strongly influenced by behavioral factors such as emotions, beliefs, preferences and even cultural backgrounds. Being aware of this, Web designers keep developing strategies to improve the overall UX with the help of storytelling, tools for problem solving, relationship engineering and costumer service improvement. This Smashing eBook User Experience Design provides you with insights on how to improve your website based on the most important UX principles. TABLE OF CONTENTS - Why User Experience Cannot Be Designed - Design Is About Solving Problems - A Design Is Only As Deep As It Is Usable - Designing The Well Tempered Web - Better User Experience With Storytelling Part 1 - Better User Experience With Storytelling Part 2 - Relationship Engineering Part 1 - Relationship Engineering Part 2 - Taking A Customer From Like To Love: The UX Of Long Term Relationships - Idiots, Drama Queens And Scammers: Improving Customer Service with UX
The Exhibition And Experience Design Handbook
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Author : Timothy J. McNeil
language : en
Publisher: Bloomsbury Publishing PLC
Release Date : 2023-04-04
The Exhibition And Experience Design Handbook written by Timothy J. McNeil and has been published by Bloomsbury Publishing PLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-04-04 with Business & Economics categories.
Today’s multi-modal, participatory exhibitions and attractions are bound by a desire to convey information, excite the viewer and create social and narrative experiences. Without design at the helm and employed effectively, these experiential moments would not become lasting memories that inform and inspire an increasingly sophisticated audience. This full-color illustrated handbook, based on the author’s research and expertise as an exhibition designer, educator, and critic, is the first title to simultaneously explain how to design exhibitions and attractions successfully;contextualize contemporary exhibition design practice through its historical and theoretical underpinnings;elevate understanding of one of the most rapidly evolving and trans-disciplinary creative disciplines;illuminate exhibition design’s contributions to the expanding global market for civic, cultural, commercial and entertainment experiences; andreframe the exhibition design process using a set of recurring tropes and the methods they employ, making this book distinct from other practice-based, museological or commercially-driven titles.This full-color book with over 250 photographs and drawings uses real-world examples, museum and exhibition design studio profiles, historical and contemporary voices, and draw on the author’s own creative practice and exhibition making experience, as well as contributions from his extensive network of international museum, attraction, and design professionals. The author introduces a new methodology for understanding exhibition and experience design. One that elevates understanding of one of the most rapidly evolving and trans-disciplinary creative disciplines. Twelve easy-to-follow illustrated chapters introduce a set of reoccurring exhibition design conventions or “tropes” that are omnipresent in exhibition making and can be used to chart a new methodology for understanding exhibition design and its process.
Sustainable Customer Experience Design
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Author : Bert Smit
language : en
Publisher: Routledge
Release Date : 2018-05-30
Sustainable Customer Experience Design written by Bert Smit and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-05-30 with Business & Economics categories.
Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable development. The book offers an innovative approach for successfully creating experiences for (potential) customers that is based on combining insights and methods from the world of design and the social sciences. Moreover, it shows how the experience economy and sustainable development both reinforce one another and create challenges that businesses and professionals can address through this approach. Critical thinking questions, practical examples and international case studies are integrated throughout the text. Combining a design science and a social sciences perspective in one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of Events, Tourism and Hospitality Management, but also related fields.
Design User Experience And Usability Interactive Experience Design
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Author : Aaron Marcus
language : en
Publisher: Springer
Release Date : 2015-07-20
Design User Experience And Usability Interactive Experience Design written by Aaron Marcus and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-07-20 with Computers categories.
The three-volume set LNCS 9186, 9187, and 9188 constitutes the proceedings of the 4th International Conference on Design, User Experience, and Usability, DUXU 2015, held as part of the 17th International Conference on Human-Computer Interaction, HCII 2015, in Los Angeles, CA, USA, in August 2015, jointly with 13 other thematically similar conferences. The total of 1462 papers and 246 posters presented at the HCII 2015 conferences were carefully reviewed and selected from 4843 submissions. These papers address the latest research and development efforts and highlight the human aspects of design and use of computing systems. The papers accepted for presentation thoroughly cover the entire field of Human-Computer Interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. The total of 132 contributions included in the DUXU proceedings were carefully reviewed and selected for inclusion in this three-volume set. The 64 papers included in this volume are organized in topical sections on designing the social media experience, designing the learning experience, designing the playing experience, designing the urban experience, designing the driving experience, designing the healthcare patient's experience, and designing for the healthcare professional's experience.