Flyer For Hanson And Davis At Sweet Sensations Ii
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Flyer For Hanson And Davis At Sweet Sensations Ii
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Flyer For Upcoming Events At Sweet Sensations Ii
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Flyer For Daily Reminder Events At Sweet Sensations Ii
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Flyer For Fantastic February At Sweet Sensations Ii
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Flyer For Holiday Events At Sweet Sensations Ii
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Flyer For The Heat Is On At Sweet Sensations Ii
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Flyer For Valentine Spectacular Red Party At Sweet Sensations Ii
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Flyer For Stride In Pride At Sweet Sensations Ii
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Understanding Media
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Author : Marshall McLuhan
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2016-09-04
Understanding Media written by Marshall McLuhan and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-09-04 with categories.
When first published, Marshall McLuhan's Understanding Media made history with its radical view of the effects of electronic communications upon man and life in the twentieth century.
The Managed Heart
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Author : Arlie Russell Hochschild
language : en
Publisher: Univ of California Press
Release Date : 2012-03-31
The Managed Heart written by Arlie Russell Hochschild and has been published by Univ of California Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-03-31 with Social Science categories.
In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.