Global Trends Practices And Challenges In Contemporary Tourism And Hospitality Management
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Global Trends Practices And Challenges In Contemporary Tourism And Hospitality Management
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Author : Batabyal, Debasish
language : en
Publisher: IGI Global
Release Date : 2019-04-05
Global Trends Practices And Challenges In Contemporary Tourism And Hospitality Management written by Batabyal, Debasish and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-05 with Business & Economics categories.
As one of the largest service industries serving millions of international and domestic individuals yearly, it is important to understand the current trends, practices, and challenges surrounding tourism. Emphasized by the effects on people, management processes, and technological advancements, this economic and socio-cultural phenomenon’s importance is increasing worldwide. Global Trends, Practices, and Challenges in Contemporary Tourism and Hospitality Management discusses and analyzes the impacts of new trends in the tourism industry, including sub-sectors of tourism, and revisits existing trends, identifies new types and forms of tourism, and discusses the influence and use of technology. Featuring research on topics such as guest retention, predictive analysis, and ecotourism practices, the material collected is ideally designed for managers, travel agents, industry professionals, practitioners, consultants, and researchers.
The Wallet Allocation Rule
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Author : Timothy L. Keiningham
language : en
Publisher: John Wiley & Sons
Release Date : 2015-02-04
The Wallet Allocation Rule written by Timothy L. Keiningham and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-02-04 with Business & Economics categories.
Customer Loyalty Isn't Enough—Grow Your Share of Wallet The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard Business Review and MIT Sloan Management Review, this landmark book introduces a new and rigorously tested approach—the Wallet Allocation Rule—that is proven to link to the most important measure of customer loyalty: share of wallet. Companies currently spend billions of dollars each year measuring and managing metrics like customer satisfaction and Net Promoter Score (NPS) to improve customer loyalty. These metrics, however, have almost no correlation to share of wallet. As a result, the returns on investments designed to improve the customer experience are frequently near zero, even negative. With The Wallet Allocation Rule, managers finally have the missing link to business growth within their grasp—the ability to link their existing metrics to the share of spending that customers allocate to their brands. Learn why improving satisfaction (or NPS) does not improve share. Apply the Wallet Allocation Rule to discover what really drives customer spending. Uncover new metrics that really matter to achieve growth. By applying the Wallet Allocation Rule, managers get real insight into the money they currently get from their customers, the money available to be earned by them, and what it takes to get it. The Wallet Allocation Rule provides managers with a blueprint for sustainable long-term growth.
Handbook Of Research On Global Hospitality And Tourism Management
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Author : Camillo, Angelo A.
language : en
Publisher: IGI Global
Release Date : 2015-08-17
Handbook Of Research On Global Hospitality And Tourism Management written by Camillo, Angelo A. and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-08-17 with Business & Economics categories.
The tourism industry is a multi-billion dollar enterprise, with more people from all cultures and nationalities choosing to spend their leisure time traveling and visiting new locations. To exploit this burgeoning market, tourism agencies must carefully consider the desires and goals of travelers from around the world. The Handbook of Research on Global Hospitality and Tourism Management contributes to the body of knowledge on travel and tourism by presenting a global view of the hospitality industry, including theoretical research into industry trends as well as case studies from around the world. This handbook provides travel agents, owner-operators, and students and researchers in the hospitality industry with the latest research, findings, and developments in the field. Within this handbook of cutting-edge research, readers will find chapters and cases on topics such as travel and tourism in a global economy; local, glocal, and international hospitality; challenges in environmental management; cultural cuisine; and destination management, among others.
Contemporary Human Resources Management In The Tourism Industry
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Author : Tüzünkan, Demet
language : en
Publisher: IGI Global
Release Date : 2018-08-24
Contemporary Human Resources Management In The Tourism Industry written by Tüzünkan, Demet and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-08-24 with Business & Economics categories.
The tourism industry is the largest service industry and the largest employment generator in the world. This was made possible by increasing globalization and disposable income, with the labor force playing an important role. Factors such as quality of services and business performance depend on a well-educated, well-trained, skilled, enthusiastic, and committed workforce. Contemporary Human Resources Management in the Tourism Industry is a pivotal reference source that provides research on the role of human resource departments in creating value for the workplace through innovation and efficient work processes. While highlighting topics such as organizational structure, gender equality, and employee motivation, this publication explores the development of organizational culture, as well as methods of translating business strategy into action through dramatically managing staff on all levels in the tourism industry. This book is ideally designed for human resources managers, business owners, business professionals, researchers, and academicians seeking current research on the organizational skills and strategies necessary in creating effective tourism businesses.
Trends And Issues In Global Tourism 2012
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Author : Roland Conrady
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-01-28
Trends And Issues In Global Tourism 2012 written by Roland Conrady and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-01-28 with Business & Economics categories.
This book offers insights into important trends and future scenarios in the global tourism and travel industry. Besides the general topics (aviation and hospitality industry, destination management, marketing, and distribution management) it analyses current challenges and impacts resulting especially from developments in social media, corporate social responsibility and eco-mobility. Sustainability in the global tourism sector and particularly eco-mobility is one of the top themes to-be and therefore a focus of this book. Among the contributors to the book are well-known notabilities from institutions such as the UNWTO and top executives of various segments of the tourism and travel industry. The articles are based on presentations and panel discussions presented at the world ́s largest tourism convention, the ITB Berlin Convention.
New Trends And Opportunities For Central And Eastern European Tourism
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Author : Nistoreanu, Puiu
language : en
Publisher: IGI Global
Release Date : 2019-12-13
New Trends And Opportunities For Central And Eastern European Tourism written by Nistoreanu, Puiu and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-12-13 with Business & Economics categories.
Within the past decade, there has been a re-emergence of tourism in Europe, especially in the central and eastern regions. With socialism becoming a distant memory, these former communist countries are now attractive destinations for travel. Research on this current phenomenon is essential, as professionals and scientists must stay informed on the modern development of this global region. New Trends and Opportunities for Central and Eastern European Tourism provides emerging research exploring the theoretical and practical aspects of contemporary tourism in Eastern Europe and its effect on economics and sociology. Featuring coverage on a broad range of topics such as monument protection, economic features, and socialist architecture, this book is ideally designed for travel agents, tour developers, restaurateurs, hotel management, economic analysts, government officials, policymakers, tourism journalists, tourism practitioners, researchers, and professors seeking current research on the development of travel in Eastern and Central Europe.
Smart Operations And Enhancing Guest Experience In The Hospitality Industry
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Author : Talukder, Mohammad Badruddoza
language : en
Publisher: IGI Global
Release Date : 2025-06-25
Smart Operations And Enhancing Guest Experience In The Hospitality Industry written by Talukder, Mohammad Badruddoza and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-06-25 with Business & Economics categories.
The hospitality industry stands at the crossroads of a technological revolution, where the infusion of innovative technologies redefines traditional operations. As the modern traveler seeks seamless, personalized, and immersive experiences, innovations such as artificial intelligence (AI), the internet of things (IoT), and data-driven systems are unlocking new possibilities for operational excellence and guest satisfaction. From predictive maintenance to AI-powered concierge services and contactless check-ins, these advancements enhance efficiency and reshape how guests interact with hospitality brands. In this rapidly evolving landscape, smart operations have become the cornerstone of delivering unparalleled guest experiences, blending technology with a human touch to exceed expectations and create lasting memories. Smart Operations and Enhancing Guest Experience in the Hospitality Industry explores how cutting-edge technologies such as AI, IoT, and automation are revolutionizing operations and redefining guest experiences. It provides a comprehensive framework for integrating smart solutions into key hospitality functions from housekeeping and front desk operations to supply chain and inventory management. Covering topics such as brand communications, smart logistics and the hospitality workforce, this book is an excellent resource for hospitality managers and executives, technology innovators and solution providers, industry consultants and business strategists, hospitality educators and students, investors and business owners, policymakers and industry regulators, researchers, academicians, and more.
Future Tourism In A Robonomic World
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Author : Stanislav Ivanov
language : en
Publisher: Channel View Publications
Release Date : 2024-10-15
Future Tourism In A Robonomic World written by Stanislav Ivanov and has been published by Channel View Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-10-15 with Business & Economics categories.
This book envisions the future of tourism in an economy that is largely automated. ‘Robonomics’ is the term given to this economic system that relies on robots, artificial intelligence and automation technologies for the production of goods and delivery of services instead of human labour. The volume examines the unique technological, socioeconomic and political situation that such an economy will create, and reflects on how tourism is then produced, consumed and paid for. The chapters explore some controversial solutions to the challenges of the robonomic economic system, such as redefinition of human rights, robot rights and universal basic income schemes. The chapters also consider the transition to a robonomic tourism ecosystem and the adjustments and innovations that will be required of consumers, industry and society.
Tourism Hospitality And Digital Transformation
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Author : Kayhan Tajeddini
language : en
Publisher: Routledge
Release Date : 2019-10-08
Tourism Hospitality And Digital Transformation written by Kayhan Tajeddini and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-10-08 with Business & Economics categories.
Innovation and technological advancements can be disruptive forces, especially for conventional business in the hospitality and tourism industries. This book is timely with its critical examination of such forces and how the two industries should strategize and respond to changes effectively. It examines a wide scope of topics, from environmental scanning, formulation, implementation and evaluation to the way managers make strategy choices for better organizational performance. The book illustrates how companies can re-orient their strategies and appraise the effectiveness of the business; its key competitors; and how they should set business goals through various cases, i.e. different types of hospitality and tourism business from traditional hotels to Airbnb and endeavors to provide strategic conceptual theories with real world application through such case studies.
Multilevel Approach To Competitiveness In The Global Tourism Industry
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Author : Teixeira, Sérgio Jesus
language : en
Publisher: IGI Global
Release Date : 2019-10-25
Multilevel Approach To Competitiveness In The Global Tourism Industry written by Teixeira, Sérgio Jesus and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-10-25 with Business & Economics categories.
Companies compete to gain public notoriety every day and use creativity and innovation to get ahead of their competition. In oversaturated industries, such as the tourism sector, smart strategies and global network capabilities must be adopted and improved in order to increase competitiveness. Multilevel Approach to Competitiveness in the Global Tourism Industry contains crucial reference material that discusses new intelligent practices to increase business competitiveness in the tourism sector. Featuring research on topics such as networking, artificial intelligence, and regional competitiveness, this book is ideally designed for program directors, event coordinators, tour developers, hotel managers, restaurateurs, travel agents, policymakers, academics, researchers, advanced students, entrepreneurs, government officials, and professionals in the tourism and hospitality industry.