Governing It Outsourcing Relationships The Roles Of Contract Control And Relational Norms
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Governing It Outsourcing Relationships The Roles Of Contract Control And Relational Norms
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Author : Daniel Kuhlmann
language : en
Publisher: Diplomica Verlag
Release Date : 2012-08
Governing It Outsourcing Relationships The Roles Of Contract Control And Relational Norms written by Daniel Kuhlmann and has been published by Diplomica Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08 with Business & Economics categories.
The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This study adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes that jointly influence the relationship. One in-depth case study has been conducted in order to provide first empirical evidence and to gain deeper insights into the dynamics of relationship governance. The proposed model could be confirmed in general, revealing the following insights: first, contractual and relational governance modes determine the rules that govern the relationship while control is used to execute and enforce specified rules. All three jointly influence the state of the relationship. Second, relational norms have only been observed at an individual level and not at an organizational one. Third, formal control modes have been used to execute and enforce relational norms. This finding contradicts current control theory. Fourth, while contractual and relational governance are seen as complementary and equally important, relational norms have been left completely unmanaged in the observed organization due to a lack of adequate approaches. These results are discussed in detail to outline opportunities for further research.
The Interaction Of Contract Control And Relational Norms As Governance Mechanisms In Is Outsourcing Relationships
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Author : Daniel Kuhlmann
language : en
Publisher: Diplomarbeiten Agentur
Release Date : 2012-02-07
The Interaction Of Contract Control And Relational Norms As Governance Mechanisms In Is Outsourcing Relationships written by Daniel Kuhlmann and has been published by Diplomarbeiten Agentur this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-02-07 with Business & Economics categories.
Inhaltsangabe:Abstract: The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This thesis adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes that jointly influence the relationship. One in-depth case study has been conducted in order to provide first empirical evidence and to gain deeper insights into the dynamics of relationship governance. The proposed model could be confirmed in general, revealing the following insights: first, contractual and relational governance modes determine the rules that govern the relationship while control is used to execute and enforce specified rules. All three jointly influence the state of the relationship. Second, relational norms have only been observed at an individual level and not at an organizational one. Third, formal control modes have been used to execute and enforce relational norms. This finding contradicts current control theory. Fourth, while contractual and relational governance are seen as complementary and equally important, relational norms have been left completely unmanaged in the observed organization due to a lack of adequate approaches. These results are discussed in detail to outline opportunities for further research. Inhaltsverzeichnis:Table of Contents: List of Figuresv List of Tablesvi List of Abbreviationsvii List of Keywordsviii Abstractx 1.Introduction1 1.1Motivation and Objectives1 1.2Structure of the Thesis2 2.Theoretical Foundations3 2.1IS Outsourcing3 2.2IS Outsourcing Relationships5 2.2.1IS Outsourcing Relationships as Inter-Organizational Exchanges5 2.2.2Underlying Challenges of IS Outsourcing Relationships12 2.2.3IS Outsourcing Relationship Governance Modes18 2.2.3.1Contractual Governance21 2.2.3.2Relational Governance25 2.3Control29 2.4IS Outsourcing Success38 3.Research Model and Propositions39 3.1Research Approach39 3.2Research Model42 3.2.1Research Questions, Objectives, and Approaches42 3.2.2Towards an IS Outsourcing Relationship Framework43 3.2.3Description of the Research Model47 3.2.4Summary of [...]
Advanced Outsourcing Practice
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Author : Leslie P. Willcocks
language : en
Publisher: Springer
Release Date : 2016-04-30
Advanced Outsourcing Practice written by Leslie P. Willcocks and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-30 with Business & Economics categories.
A rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book has unparalleled insight into the robust practices that have been proven effective time and again.
Trends And Applications In Information Systems And Technologies
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Author : Álvaro Rocha
language : en
Publisher: Springer Nature
Release Date : 2021-03-28
Trends And Applications In Information Systems And Technologies written by Álvaro Rocha and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-03-28 with Technology & Engineering categories.
This book is composed of a selection of articles from The 2021 World Conference on Information Systems and Technologies (WorldCIST'21), held online between 30 and 31 of March and 1 and 2 of April 2021 at Hangra de Heroismo, Terceira Island, Azores, Portugal. WorldCIST is a global forum for researchers and practitioners to present and discuss recent results and innovations, current trends, professional experiences and challenges of modern information systems and technologies research, together with their technological development and applications. The main topics covered are: A) Information and Knowledge Management; B) Organizational Models and Information Systems; C) Software and Systems Modeling; D) Software Systems, Architectures, Applications and Tools; E) Multimedia Systems and Applications; F) Computer Networks, Mobility and Pervasive Systems; G) Intelligent and Decision Support Systems; H) Big Data Analytics and Applications; I) Human–Computer Interaction; J) Ethics, Computers & Security; K) Health Informatics; L) Information Technologies in Education; M) Information Technologies in Radiocommunications; N) Technologies for Biomedical Applications.
E Business Strategy Sourcing And Governance
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Author : Gottschalk, Petter
language : en
Publisher: IGI Global
Release Date : 2005-12-31
E Business Strategy Sourcing And Governance written by Gottschalk, Petter and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-12-31 with Business & Economics categories.
"This book is based on the premise that it is difficult, if not impossible, to manage a modern business or public organization without at least some knowledge of the planning, use, control and benefits of information technology"--Provided by publisher.
Knowledge Driven Service Innovation And Management It Strategies For Business Alignment And Value Creation
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Author : Chew, Eng K.
language : en
Publisher: IGI Global
Release Date : 2012-11-30
Knowledge Driven Service Innovation And Management It Strategies For Business Alignment And Value Creation written by Chew, Eng K. and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-11-30 with Business & Economics categories.
"This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT strategy procedures and management practices and how they are used to shape a firm's knowledge resources"--Provided by publisher.
The Handbook Of Global Outsourcing And Offshoring
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Author : I. Oshri
language : en
Publisher: Springer
Release Date : 2009-10-09
The Handbook Of Global Outsourcing And Offshoring written by I. Oshri and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-09 with Business & Economics categories.
This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other.
The Oxford Handbook Of Management Information Systems
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Author : Robert D Galliers
language : en
Publisher: Oxford University Press
Release Date : 2011-07-28
The Oxford Handbook Of Management Information Systems written by Robert D Galliers and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-07-28 with Computers categories.
Management Information Systems (MIS) play a crucial role in an organization's operations, accounting, decision-making, project management, and competitive advantage. The Oxford Handbook of Management Information Systems takes a critical and interdisciplinary view of the increasing complexity of these systems within organizations, and the strategic, managerial, and ethical issues associated with the effective use of these technologies. The book is organized into four parts: - Part I: Background - Part II: Theoretical and Methodological Perspectives in MIS - Part III: Rethinking Theory in MIS Practice - Part IV: Rethinking MIS Practice in a Broader Context The Handbook provides expansive coverage of the discipline and a methodological and philosophical framework for discussion of key topics, before exploring the issues associated with MIS in practice and considering the broader context and future agenda of research in light of such concerns as sustainability, ethics, and globalization. Bringing together international scholars to focus on the theory and practice of MIS, this handbook provides a comprehensive resource for academics and research students in the fields of MIS, IS, Organizational Behaviour, and Management in general.
It Outsourcing Concepts Methodologies Tools And Applications
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Author : St.Amant, Kirk
language : en
Publisher: IGI Global
Release Date : 2009-07-31
It Outsourcing Concepts Methodologies Tools And Applications written by St.Amant, Kirk and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-07-31 with Computers categories.
"This book covers a wide range of topics involved in the outsourcing of information technology through state-of-the-art collaborations of international field experts"--Provided by publisher.
Managing It Outsourcing Performance
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Author : Solli-Sæther, Hans
language : en
Publisher: IGI Global
Release Date : 2009-09-30
Managing It Outsourcing Performance written by Solli-Sæther, Hans and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-09-30 with Business & Economics categories.
"This book provides a collection of methodologies and tools that can be used in managing relationships and performance of IT outsourcing"--Provided by publisher.