Help Line Lavoro E Formazione Per Rispondere Alle Richieste Di Aiuto Telefonico
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Help Line Lavoro E Formazione Per Rispondere Alle Richieste Di Aiuto Telefonico
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Author : AA. VV.
language : it
Publisher: FrancoAngeli
Release Date : 2009-07-23T00:00:00+02:00
Help Line Lavoro E Formazione Per Rispondere Alle Richieste Di Aiuto Telefonico written by AA. VV. and has been published by FrancoAngeli this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-07-23T00:00:00+02:00 with Social Science categories.
1341.1.24
Chiamami Prevenire La Depressione E Il Suicidio Con L Helpline Telefonica
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Author : Chiara Madeddu
language : it
Publisher: Digital Index Editore
Release Date : 2017-02-10
Chiamami Prevenire La Depressione E Il Suicidio Con L Helpline Telefonica written by Chiara Madeddu and has been published by Digital Index Editore this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-02-10 with Psychology categories.
Stando all’ultimo resoconto del World Health Organization (WHO), oltre 800.000 persone muoiono ogni anno a causa di un suicidio e a questi si aggiungono quanti hanno tentato di realizzarlo. Considerando familiari, parenti e amici, l’esperienza del suicidio e del lutto coinvolge di fatto moltissime persone. Si tratta di un fenomeno che può coinvolgere persone di tutte le età ma è la seconda causa di morte tra i giovani di età compresa tra i 15-19 anni a livello globale. È presente in tutte le nazioni del mondo ed è la 15a causa di morte nel mondo (rappresenta l’1,4% di tutti i decessi mondiali). Secondo il WHO interventi efficaci possono essere realizzati su tutta la popolazione, a tutti i livelli per prevenire i tentativi di suicidio e il suicidio stesso. La prevalenza di caratteristiche e metodi di comportamento suicidario variano notevolmente tra le diverse comunità, in diversi gruppi demografici e nel tempo. Di conseguenza la sorveglianza aggiornata di suicidi e tentativi di suicidio è un elemento essenziale per la prevenzione al suicidio a livello sia nazionale che locale. Fra i Paesi OCSE, l’Italia registra uno dei più bassi livelli di mortalità per suicidio. Ma cos’è effettivamente il fenomeno del suicidio e perché deve avere una sua prevenzione specifica? Questo testo affronta la questione e in particolare la modalità più efficace per gestire meglio i numerosi serivizi di prevenzione telefonici in Italia: le help-line.
Star Spangled Soccer
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Author : Terry Fisher
language : en
Publisher:
Release Date : 1979
Star Spangled Soccer written by Terry Fisher and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1979 with Soccer categories.
Guidelines On Occupational Safety And Health Management Systems
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Author : International Labour Office
language : en
Publisher:
Release Date : 2001
Guidelines On Occupational Safety And Health Management Systems written by International Labour Office and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.
These guidelines have been prepared by the International Labour Office in order to assist employers and national organisations with practical advice on implementing and improving occupational safety and health (OSH) management systems, in order to reduce work-related injuries, occupational ill health and diseases and unsafe working conditions. The guidelines may be applied on two levels: they provide a national OSH framework for legal and voluntary regulatory standards; and encourage the integration of OSH management principles with overall policy management at the organisational level.
Hug Your Haters
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Author : Jay Baer
language : en
Publisher: Penguin
Release Date : 2016-03-01
Hug Your Haters written by Jay Baer and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-03-01 with Business & Economics categories.
Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and more publicly than ever. These trends have resulted in an overall increase in complaints and a belief by many businesses that they have to “pick their spots” when choosing to answer criticisms. Bestselling author Jay Baer shows why that approach is a major mistake. Based on an extensive proprietary study of how, where, and why we complain, Hug Your Haters proves that there are two types of complainers, each with very different motivations: ·Offstage haters. These people simply want solutions to their problems. They complain via legacy channels where the likelihood of a response is highest—phone, e-mail, and company websites. Offstage haters don’t care if anyone else finds out, as long as they get answers. ·Onstage haters. These people are often disappointed by a substandard interaction via traditional channels, so they turn to indirect venues, such as social media, online review sites, and discussion boards. Onstage haters want more than solutions—they want an audience to share their righteous indignation. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. The book is also filled with poignant and hilarious examples of haters gone wild, and companies gone crazy, as well as inspirational stories of companies responding with speed, compassion, and humanity. Whether you work for a mom-and-pop store or a global brand, you will have haters—and you can’t afford to ignore them. Baer’s insights and tactics will teach you how to embrace complaints, put haters to work for you, and turn bad news into good outcomes.
What Customers Crave
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Author : Nicholas Webb
language : en
Publisher: AMACOM
Release Date : 2016-10-12
What Customers Crave written by Nicholas Webb and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-12 with Business & Economics categories.
Think you know your customers? You better be more assured than just thinking you do, because your success depends on it! The best companies in the world first research exhaustively what their customers desire, and then they deliver it in memorable and deeply human experiences--resulting in success previously believed to be unachievable. So once again, how well do you know your customers?In a hyperconnected economy that is radically changing consumer expectations, this vital expectation for any successful business is not always easy. But in What Customers Crave, author and business strategist Nicholas Webb simplifies this critical task into being able to confidently answer two questions: What do your customers love? What do they hate?Jam-packed with tools and examples, this must-have resource helps businesses reinvent how they engage with customers (both physical and virtual). Learn how to:• Gain invaluable insights into who your customers are and what they care about• Use listening posts and Contact Point Innovation to refine customer types• Engineer experiences for each micromarket that are not only exceptional, but insanely relevant• Connect across the five most important touchpoints• Co-create with your customers• And more!It’s time to reinvent the ways you engage with your customers. Because when you learn to provide for them exactly what they want, they not only bring along their wallets but those belong to their friends as well!
How Is Your Mpa Doing
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Author : Robert S. Pomeroy
language : en
Publisher: IUCN
Release Date : 2004
How Is Your Mpa Doing written by Robert S. Pomeroy and has been published by IUCN this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
Guidebook which aims to improve MPA management by providing a framework that links the goals and objectives of MPAs with indicators that measure management effectiveness. The framework and indicators were field-tested in 18 sites around the world, and results of these pilots were incorporated into the guidebook. Published as a result of a 4-year partnership of IUCN's World Commission on Protected Areas-Marine, World Wildlife Fund, and the NOAA National Ocean Service International Program Office.
Life Science Ethics
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Author : Gary L. Comstock
language : en
Publisher: Springer Science & Business Media
Release Date : 2010-08-24
Life Science Ethics written by Gary L. Comstock and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-08-24 with Philosophy categories.
Does nature have intrinsic value? Should we be doing more to save wilderness and ocean ecosystems? What are our duties to future generations of humans? Do animals have rights? This revised edition of "Life Science Ethics" introduces these questions using narrative case studies on genetically modified foods, use of animals in research, nanotechnology, and global climate change, and then explores them in detail using essays written by nationally-recognized experts in the ethics field. Part I introduces ethics, the relationship of religion to ethics, how we assess ethical arguments, and a method ethicists use to reason about ethical theories. Part II demonstrates the relevance of ethical reasoning to the environment, land, farms, food, biotechnology, genetically modified foods, animals in agriculture and research, climate change, and nanotechnology. Part III presents case studies for the topics found in Part II.
Creating And Digitizing Language Corpora
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Author : J. Beal
language : en
Publisher: Springer
Release Date : 2007-07-12
Creating And Digitizing Language Corpora written by J. Beal and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-07-12 with Language Arts & Disciplines categories.
A range of electronic corpora has become accessible via the WWW and CD-ROM. This coincides with improvements in standards governing the collecting, encoding and archiving of such data. This book develops similar standards for enriching and preserving 'unconventional' data': the fragmentary texts and voices left to us as accidents of history.
Customer Loyalty
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Author : Jill Griffin
language : en
Publisher: Jossey-Bass
Release Date : 1997-06-26
Customer Loyalty written by Jill Griffin and has been published by Jossey-Bass this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997-06-26 with Business & Economics categories.
Studies show that customer satisfaction does not equate with continued sales--it is the "loyal" customer who resists the competitor's tempting offers. This pragmatic guide outlines a savvy, seven-step process for turning prospects into customers and customers into loyal advocates.