Hospitality From The Heart
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Hospitality From The Heart
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Author : Brandon W. Johnson
language : en
Publisher: Bookhouse Fulfillment
Release Date : 2013-01-20
Hospitality From The Heart written by Brandon W. Johnson and has been published by Bookhouse Fulfillment this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-20 with Business & Economics categories.
You may serve great food. You may have a beautiful building and grounds. You may have the hippest decor. You may have all of the newest technology wants and needs. In today's world, though, that's not enough. Because it's not just about all of those things or whether your marketing efforts bring customers to your place of business. It's about whether your hospitality will bring your guests back. Hospitality from the Heart-Part I is an inspiring fable featuring the likable but burned-out and misguided Jim Watts. Jim has the experience and the work ethic that industry professionals admire and believe lead to success, but Jim still feels as if he is missing some¬thing. After finding himself and his wife at the quaint Gottschalk Inn for an unplanned weekend, that missing piece begins to appear and he learns the invaluable lessons of customer service, hospitality, and HEART. Hospitality from the Heart--Part II is where the lessons of the story meet the real world. It is a step-by-step guide for you to apply the principles of HEART into your organization and life. The result? Improved employee engagement, better morale, extraordinary service, greater customer loyalty, and increased profits. And best of all? A better place to work — for your team and for you.
The Heart Of Hospitality
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Author : Micah Solomon
language : en
Publisher: SelectBooks, Inc.
Release Date : 2016-10-11
The Heart Of Hospitality written by Micah Solomon and has been published by SelectBooks, Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-11 with Business & Economics categories.
Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
Shangri La
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Author : Jacqueline Tan
language : en
Publisher:
Release Date : 2011
Shangri La written by Jacqueline Tan and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Hotels categories.
Hospitality
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Author : Leslie A. Hay
language : en
Publisher: Church Publishing, Inc.
Release Date : 2006-11
Hospitality written by Leslie A. Hay and has been published by Church Publishing, Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-11 with Religion categories.
Talks about Benedictine spirituality and the role of spiritual directors within UK church communities. This book views the Rule and Benedictine notions of hospitality; defines what hospitality is; looks at hospitality and the Dynamism of Numinous Reciprocity; Christ's teaching on the subject, and how to become hospitable.
How To Create Heart Based Hospitality The Future Of The Hotel Hospitality Experience
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Author : Peter McAlpine
language : en
Publisher: Peter McAlpine
Release Date :
How To Create Heart Based Hospitality The Future Of The Hotel Hospitality Experience written by Peter McAlpine and has been published by Peter McAlpine this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
This book shows hoteliers how to create a spirit of hospitality that is impossible to create with the globally pervasive, standards manual-based concept of SOP-Customer Satisfaction. Heart-Based Hospitality is an energetic and spiritual concept of hospitality, and it provides a completely new direction in hospitality. It is based on creating an ever-increasing spirit of unconditional love, Metta loving-kindness, compassion, and heart-warming care, which are the forgotten essence of hospitality. By working with energy, especially heart energy, and by developing the spiritual capacity of the staff you can create limitless levels of spiritual and energetic hospitality far above the traditional SOP-Customer Satisfaction ceiling. As you develop Heart-Based Hospitality you can increase the softness, gentleness, loving-kindness, compassion, and heart-warming care of the staff and the energetic warmth of the hospitality without limit. Heart-Based Hospitality is a concept and a direction that enables the spirit of hospitality to evolve energetically and spiritually. It will revolutionise the hospitality industry. I call the level Heart-Based Hospitality because it is created by working with human energy, especially with the energy of the heart; by developing the heart’s intelligence; by increasing heart coherence so as to open the heart to experience ever-stronger emotions of love; and by developing spiritual capacity which increases the desire to show unconditional love, Metta loving-kindness, heart-warming care, and compassion from the heart. The future hospitality experience will be energetic and spiritual. Hotels in the future will also use heart field energy techniques to change the energetic vibration of the hotel staff, the guests, and spaces. They will also infuse spaces, facilities, and guest accommodation with pleasant-feeling energy through specific meditations. I have written the book in order to bring about a revolution of change in the hotel industry. The book shows hotels how to implement and develop the process of creating Heart-Based Hospitality. Part 1, the Introduction to the book, explains what the book is about. Go to this link: http://heartbasedhospitality.com/?page_id=57800
Mystical Hospitality In The Heart Of Saint John Of God
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Author : David Gerardot
language : en
Publisher:
Release Date : 2020
Mystical Hospitality In The Heart Of Saint John Of God written by David Gerardot and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020 with Mystical union categories.
Hospitality With A Heart
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Author : Joseph Koppel
language : en
Publisher: Taylor & Francis
Release Date : 2023-07-03
Hospitality With A Heart written by Joseph Koppel and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-07-03 with Education categories.
Published in Association with Campus Compact and the American Hotel and Lodging Educational Foundation and the National Restaurant AssociationThe twentieth in AAHE and Campus Compact's series on service-learning in the disciplines, this volume takes a look at the programs and practices of hospitality educators who have expertly woven service-learning into their curricula. This book constitutes a useful introduction for both newcomers to service-learning and for experienced teachers and presents much practical advice for practitioners and students at all levels of readiness.
The Fine Art Of Hospitality
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Author : Sheila Jones
language : en
Publisher:
Release Date : 1995-01-01
The Fine Art Of Hospitality written by Sheila Jones and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-01-01 with Hospitality categories.
Hospitality Of The Heart
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Author : Marilyn Brown Oden
language : en
Publisher: Peak Pub
Release Date : 2002-01-01
Hospitality Of The Heart written by Marilyn Brown Oden and has been published by Peak Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-01-01 with Religion categories.
The author examines how true hospitality extends beyond furnishing your guest with food and drink. It involves making them truly at home, comfortable with their surroundings and meeting their needs--both the stated and the unstated.
Hospitality With A Heart
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Author :
language : en
Publisher:
Release Date : 2004
Hospitality With A Heart written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Community and college categories.