Hotel Front Office Simulation
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Hotel Front Office Simulation
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Author : Sheryl F. Kline
language : en
Publisher: Wiley
Release Date : 2002-04-15
Hotel Front Office Simulation written by Sheryl F. Kline and has been published by Wiley this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-04-15 with Business & Economics categories.
An easy, learn-by-doing introduction to hotel front office operations Hotel Front Office Simulation: A Workbook and Software Package offers a direct, experience-based approach to learning hotel front office operations. An extremely practical and easy-to-use learning tool, it works equally well on its own or in conjunction with virtually any front office operations or hotel management textbook. As an invaluable source of virtual on-the-job training, it is an outstanding resource to help prepare students to meet the fast-paced challenges of a hotel front office. How It Works The workbook and software move step by step through each part of the guest cycle, from the reservation process to the night audit. Exercises at the end of each workbook chapter help students apply and reinforce what they've learned. The CD-ROM and data disk feature front office simulation software adapted from INNSTAR, the hotel property management system used by hundreds of hotels. The software features a 25-room virtual hotel that helps users practice and hone their front office skills in a remarkably true-to-life setting. What It Covers * Taking, changing, and canceling reservations (for individuals and groups) * Checking in/registering walk-ins and guests with reservations * Handling posting and folio management * Performing tasks that involve housekeeping, maintenance, and other departments * Running a full night audit and reading the reports
Hotel Front Office Simulation
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Author : Sheryl F Kline
language : en
Publisher: John Wiley & Sons
Release Date : 2002-04-22
Hotel Front Office Simulation written by Sheryl F Kline and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-04-22 with categories.
An easy, learn-by-doing introduction to hotel front office operations Hotel Front Office Simulation: A Workbook and Software Package offers a direct, experience-based approach to learning hotel front office operations. An extremely practical and easy-to-use learning tool, it works equally well on its own or in conjunction with virtually any front office operations or hotel management textbook. As an invaluable source of virtual on-the-job training, it is an outstanding resource to help prepare students to meet the fast-paced challenges of a hotel front office. How It Works The workbook and software move step by step through each part of the guest cycle, from the reservation process to the night audit. Exercises at the end of each workbook chapter help students apply and reinforce what they've learned. The CD-ROM and data disk feature front office simulation software adapted from INNSTAR, the hotel property management system used by hundreds of hotels. The software features a 25-room virtual hotel that helps users practice and hone their front office skills in a remarkably true-to-life setting. What It Covers * Taking, changing, and canceling reservations (for individuals and groups) * Checking in/registering walk-ins and guests with reservations * Handling posting and folio management * Performing tasks that involve housekeeping, maintenance, and other departments * Running a full night audit and reading the reports
Hotel Front Office Simulation And Hotel And Lodgin G Management Set
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Author : Kline
language : en
Publisher: Wiley
Release Date : 2002-06-11
Hotel Front Office Simulation And Hotel And Lodgin G Management Set written by Kline and has been published by Wiley this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-06-11 with categories.
An easy, learn-by-doing introduction to hotel front office operations Hotel Front Office Simulation: A Workbook and Software Package offers a direct, experience-based approach to learning hotel front office operations. An extremely practical and easy-to-use learning tool, it works equally well on its own or in conjunction with virtually any front office operations or hotel management textbook. As an invaluable source of virtual on-the-job training, it is an outstanding resource to help prepare students to meet the fast-paced challenges of a hotel front office. How It Works The workbook and software move step by step through each part of the guest cycle, from the reservation process to the night audit. Exercises at the end of each workbook chapter help students apply and reinforce what they've learned. The CD-ROM and data disk feature front office simulation software adapted from INNSTAR, the hotel property management system used by hundreds of hotels. The software features a 25-room virtual hotel that helps users practice and hone their front office skills in a remarkably true-to-life setting. What It Covers Taking, changing, and canceling reservations (for individuals and groups) Checking in/registering walk-ins and guests with reservations Handling posting and folio management Performing tasks that involve housekeeping, maintenance, and other departments Running a full night audit and reading the reports
Hotel Front Office Simulation A Workbook And Software Package
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Author : Sheryl Fried Kline
language : en
Publisher:
Release Date : 2002
Hotel Front Office Simulation A Workbook And Software Package written by Sheryl Fried Kline and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with categories.
Principles Of Hotel Front Office Operations
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Author : Sue Baker
language : en
Publisher: Burns & Oates
Release Date : 2000
Principles Of Hotel Front Office Operations written by Sue Baker and has been published by Burns & Oates this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.
A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.
Kline Hotel Front Office Simulation And Bardi Hotel Front Office Set
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Author : Kline
language : en
Publisher: Wiley
Release Date : 2002-09-06
Kline Hotel Front Office Simulation And Bardi Hotel Front Office Set written by Kline and has been published by Wiley this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-09-06 with categories.
Front Office Management And Operations
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Author : Linsley T. DeVeau
language : en
Publisher:
Release Date : 1996
Front Office Management And Operations written by Linsley T. DeVeau and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Business & Economics categories.
-Inn Syst front desk simulation reference manual and exercise/Jim Dougan.
Concepts Of Front Office Management
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Author : Chakravarti
language : en
Publisher: APH Publishing
Release Date : 2006
Concepts Of Front Office Management written by Chakravarti and has been published by APH Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Hotel management categories.
Managing Front Office Operations
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Author : Charles E. Steadmon
language : en
Publisher:
Release Date : 1988
Managing Front Office Operations written by Charles E. Steadmon and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1988 with House & Home categories.
Handboek Front Office werkzaamheden.
Front Office Operation A Practical Approach
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Author : Dr Sanjeev Kumar Saxena
language : en
Publisher:
Release Date : 2020-06-04
Front Office Operation A Practical Approach written by Dr Sanjeev Kumar Saxena and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-06-04 with categories.
The Front Office or the Reception is the show window of the hotel and is the department responsible for the sale of hotel rooms through systematic reservations of hotel rooms, followed by registration and assigning the rooms to the guest. The front office could be called the control centre of the rooms division, providing 24-hour attention towards the handling and service of all guest requirements and needs.The Front Office employees play a vital role in the creation of a positive first and final impression, and the establishment of an on-going rapport with guests. In addition, the front office employees are influential in shaping the city's perception and judgement of the hotel through contact with restaurant patrons and visitors to the hotel. As the front office is the front of the organization, its personnel and staff is under constant observation by guests and visitors. It ensures that the guest arriving at the hotel are received, luggage handled and the formalities of check-in completed.A warm welcome, a smile, courtesy and genuine politeness contributes to a guest's satisfaction. As the front office is the first department that meets the guest, the first impression it creates is a lasting one and is the most crucial.All services and facilities available in the rooms as well as in the hotel are explained to the guests by the front office. The front office is also responsible for communication and for maintaining records of the guests who have stayed in the hotel and also develop a strong and positive working relationship with all other departments to develop an empathy with the problems that they may be encountering. The department is headed by a Front Office Manager/Room Division Manager.