Managing Front Office Operations
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Managing Front Office Operations
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Author : Michael L. Kasavana
language : en
Publisher: Educational Institute of American Hotel & Motel Association
Release Date : 2009
Managing Front Office Operations written by Michael L. Kasavana and has been published by Educational Institute of American Hotel & Motel Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Hotel management categories.
"This ... textbook provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel."--Publisher description.
Managing Front Office Operations
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Author : Michael L. Kasavana
language : en
Publisher: Educational Inst of the American
Release Date : 1991
Managing Front Office Operations written by Michael L. Kasavana and has been published by Educational Inst of the American this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Business & Economics categories.
A textbook for students of hospitality. Explains such aspects as the nature of the lodging industry, hotel organization, front office operations and responsibilities, reservations, registration, accounting, check-out and settlement, the night audit, planning and evaluating operations, and managing revenue and human resources. No dates are noted for earlier editions. Annotation copyrighted by Book News, Inc., Portland, OR
Managing Front Office Operations
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Author : Michael L. Kasavana
language : en
Publisher: Educational Institute
Release Date : 2013-04-26
Managing Front Office Operations written by Michael L. Kasavana and has been published by Educational Institute this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-04-26 with Hotel management categories.
Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.
Front Office
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Author : P. Abbott
language : en
Publisher: Taylor & Francis
Release Date : 2010-02-17
Front Office written by P. Abbott and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-02-17 with Business & Economics categories.
Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
Principles Of Hotel Front Office Operations
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Author : Sue Baker
language : en
Publisher: Cengage Learning Business Press
Release Date : 2001-11-27
Principles Of Hotel Front Office Operations written by Sue Baker and has been published by Cengage Learning Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-11-27 with Business & Economics categories.
This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses. This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.
Managing Front Office Operations
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Author : Michael L. Kasavana
language : en
Publisher:
Release Date : 2017
Managing Front Office Operations written by Michael L. Kasavana and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with categories.
The tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry"
Front Office Management For The Veterinary Team E Book
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Author : Heather Prendergast
language : en
Publisher: Elsevier Health Sciences
Release Date : 2014-03-14
Front Office Management For The Veterinary Team E Book written by Heather Prendergast and has been published by Elsevier Health Sciences this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-03-14 with Medical categories.
The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, CVPM, this manual simplifies essential tasks with step-by-step instructions! Exercises on the Evolve website offer additional practice with front office tasks. Interactive working forms give you experience completing sample checks, deposit slips, patient history forms, and incident reports. The latest information on electronic banking and tax forms ensures that you adhere to the most current financial guidelines. What Would You Do/Not Do boxes provide scenarios to expose you to real-life situations that occur in veterinary practice and guide you through to an appropriate resolution. Review questions test your understanding of concepts presented in each chapter. Practice Point boxes highlight practical information to remember while on the job. Veterinary Practice and the Law boxes provide essential information about laws that you must know in order to run an ethical practice and to protect the practice. Key terms and learning objectives guide you through study of the most important content.
Hotel Front Office Management
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Author : James A. Bardi
language : en
Publisher: Van Nostrand Reinhold Company
Release Date : 1996
Hotel Front Office Management written by James A. Bardi and has been published by Van Nostrand Reinhold Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Hotel management categories.
Written by a highly regarded, well-known figure in the field. Features a clear and accessible writing style. Contains new sections on the use of technology in the front office.
Front Office Operations
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Author : Colin Dix
language : en
Publisher: Pearson Education India
Release Date : 2006-09
Front Office Operations written by Colin Dix and has been published by Pearson Education India this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09 with categories.