Principles Of Hotel Front Office Operations
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Principles Of Hotel Front Office Operations
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Author : Sue Baker
language : en
Publisher: Burns & Oates
Release Date : 2000
Principles Of Hotel Front Office Operations written by Sue Baker and has been published by Burns & Oates this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.
A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.
Principles Of Hotel Front Office Operations
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Author : Sue Baker
language : en
Publisher: Cengage Learning Business Press
Release Date : 2001-11-27
Principles Of Hotel Front Office Operations written by Sue Baker and has been published by Cengage Learning Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-11-27 with Business & Economics categories.
This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses. This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.
Principles Of Hotel Front Office Operations
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Author : Sue Baker
language : en
Publisher:
Release Date : 1994
Principles Of Hotel Front Office Operations written by Sue Baker and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Hotel front desk personnel categories.
Principles Of Hotel Front Office Operations
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Author : Sue Baker
language : en
Publisher:
Release Date : 1996-01-01
Principles Of Hotel Front Office Operations written by Sue Baker and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996-01-01 with Hotel front desk personnel categories.
Australian adaption of an English practical text for students new to the hotel industry undertaking courses based on the tourism training Australia/ACTRAC ('black book') front office/reception training modules BFO1, BFO2, BFO3, BFO6, BFO7, BFO8, BFO9 and BFO10. The activities provided cover the basic principles and concepts of front office operations. They follow a typical guest from check-in to check-out. Includes diagrams, tables, end of chapter summaries, review and discussion questions. There is also a glossary of terms and an index.
Principles Of Hotel Front Office Operations
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Author : Sue Baker
language : en
Publisher:
Release Date : 2000
Principles Of Hotel Front Office Operations written by Sue Baker and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Hotel front desk personnel categories.
The Sage Handbook Of Hospitality Management
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Author : Roy C Wood
language : en
Publisher: SAGE
Release Date : 2008-06-05
The Sage Handbook Of Hospitality Management written by Roy C Wood and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-06-05 with Business & Economics categories.
At last, a comprehensive, systematically organized Handbook which gives a reliable and critical guide to all aspects of one of the world′s leading industries: the hospitality industry. The book focuses on key aspects of the hospitality management curriculum, research and practice bringing together leading scholars throughout the world. Each essay examines a theme or functional aspect of hospitality management and offers a critical overview of the principle ideas and issues that have contributed, and continue to contribute, within it. Topics include: • The nature of hospitality and hospitality management • The relationship of hospitality management to tourism, leisure and education provision • The current state of development of the international hospitality business • The core activities of food, beverage and accommodation management • Research strategies in hospitality management • Innovation and entrepreneurship trends • The role of information technology The SAGE Handbook of Hospitality Management constitutes a single, comprehensive source of reference which will satisfy the information needs of both specialists in the field and non-specialists who require a contemporary introduction to the hospitality industry and its analysis. Bob Brotherton formerly taught students of Hospitality and Tourism at Manchester Metropolitan University. He has also taught Research Methods to Hospitality and Tourism students at a number of international institutions as a visiting lecturer; Roy C. Wood is based in the Oberoi Centre of Learning and Development, India
Hotel Front Office Management
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Author : James A. Bardi
language : en
Publisher: Van Nostrand Reinhold Company
Release Date : 1996
Hotel Front Office Management written by James A. Bardi and has been published by Van Nostrand Reinhold Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Hotel management categories.
Written by a highly regarded, well-known figure in the field. Features a clear and accessible writing style. Contains new sections on the use of technology in the front office.
Cth Front Office Operations
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Author : BPP Learning Media
language : en
Publisher: BPP Learning Media
Release Date : 2009-07-01
Cth Front Office Operations written by BPP Learning Media and has been published by BPP Learning Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-07-01 with Business & Economics categories.
BPP Learning Media is proud to be the official publisher for CTH. Our CTH Study Guides provide the perfect tailor-made learning resource for the CTH examinations and are also a useful source of reference and information for those planning a career in the hospitality and tourism industries.
Managing Front Office Operations
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Author : Michael L. Kasavana
language : en
Publisher: Educational Institute
Release Date : 2013-04-26
Managing Front Office Operations written by Michael L. Kasavana and has been published by Educational Institute this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-04-26 with Hotel management categories.
Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.
Front Office Operation
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Author : Chiranjib Kumar, Ph.d.
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2016-07-03
Front Office Operation written by Chiranjib Kumar, Ph.d. and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-07-03 with categories.
Front Office is one of the major revenue producing department in the hotel. Whether hotel is small or big it requires front office to run the business smoothly without any trouble. Front office not only sells the rooms of the hotel but also sells other services offered by the hotels. It is controlling centre of movement of guest inside the hotel. Most of the hospitality and tourism business requires well managed front office to delegate the work in proper way. The book is based on extensive research on front office operation in Hospitality and Tourism services. It is prepared to meet with requirement of front office personnel in challenging scenario of hotel operation. It covers almost all important aspects of Front office operation as per the demand of hotel industry. It provides an opportunity to become true Front Office professionals. The book contains simplicity in diversity and touches almost all the important points which are required to understand the concept of Front office operation and management that is reservation, check-in to check-out and further leads to the advance stage that is Night Audit, Revenue Reports, PMS, GDS Hotel Statistic Reports, Room Forecasting, yield management, sales promotion, resorts and cruise and other aspects. It includes various procedures of front office starting from check-in to check-out and arrival to departure.