How To Be A Hotel Receptionist
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How To Be A Hotel Receptionist
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Author : Matt Shiells-Jones
language : en
Publisher: Lulu.com
Release Date : 2012-03-15
How To Be A Hotel Receptionist written by Matt Shiells-Jones and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-03-15 with Business & Economics categories.
This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training. It contains one of the most comprehensive sections on complaint handling, both in writing and face to face along with guidelines on best practice, sample scenarios and questions to make you think, making this a fantastic read to help you get to grips with the reception and front of house role. This book covers a vast array of matters and is suitable for both floor-level staff and managers
Hospitality Reception And Front Office Procedures And Systems
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Author : Negi Jagmohan
language : en
Publisher: S. Chand Publishing
Release Date : 2013
Hospitality Reception And Front Office Procedures And Systems written by Negi Jagmohan and has been published by S. Chand Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Business & Economics categories.
Section-I Concepts, Procedure, Skills & Techniques Section-Ii Conversation Skills: Some English, French, German And Hinidi Communicationalskills
The Hotel Receptionist
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Author : Grace Paige
language : en
Publisher: Burns & Oates
Release Date : 1984
The Hotel Receptionist written by Grace Paige and has been published by Burns & Oates this book supported file pdf, txt, epub, kindle and other format this book has been release on 1984 with Hotel Industry categories.
Hotel Receptionist 2nd Elbs
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Author : Bloomsbury Publishing Plc
language : en
Publisher:
Release Date : 1988-03
Hotel Receptionist 2nd Elbs written by Bloomsbury Publishing Plc and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1988-03 with Hotels categories.
The Hotel Receptionist
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Author : Grace Paige
language : en
Publisher: Weidenfeld & Nicolson
Release Date : 1977
The Hotel Receptionist written by Grace Paige and has been published by Weidenfeld & Nicolson this book supported file pdf, txt, epub, kindle and other format this book has been release on 1977 with Hotel management categories.
A Manual Of Hotel Reception
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Author : J. R. S. Beavis
language : en
Publisher:
Release Date : 1972
A Manual Of Hotel Reception written by J. R. S. Beavis and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1972 with Hotel front desk personnel categories.
Hotel Reception
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Author : Paul B. White
language : en
Publisher: Hodder Education
Release Date : 1982
Hotel Reception written by Paul B. White and has been published by Hodder Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 1982 with Hotel management categories.
Front Office
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Author : Peter Abbott
language : en
Publisher: Routledge
Release Date : 1991-01
Front Office written by Peter Abbott and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991-01 with Business & Economics categories.
Designed for all students of hotel management, this key text offers a modern approach to front office operations and management using realistic scenarios set in the hotel environment. In particular it reflects the importance of different features of the receptionist's work, the book is divided into three main sections: Procedural aspects, Psychological aspects and Management aspects. The first part deals mainly with the clerical side, looking at check-in, advance booking and accounting procedures and vital security measures. A complete section is then devoted to the social skills that a receptionist needs to develop in order to deal effectively with people, and the authors show how these skills can be used to increase sales. In the final four chapters, the book discusses management issues which are often neglected in textbooks on front office. Front Office is ideal for BTEC/SCOTVEC students and NVQ levels 3 and 4, those taking professional exams of the HCIMA, and also for undergraduates studying hotel and catering management. Radically different in approach to other textbooks Examines the role of social and management skills, does not just concentrate on procedural aspects Looks at security issues such as theft and vice
Hotel Front Office Management
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Author : Lina Raske
language : en
Publisher:
Release Date : 2016-04-01
Hotel Front Office Management written by Lina Raske and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-01 with categories.
The front office is the nerve center of a hotel property. Communications and accounting are two of the most important functions of a front desk operation. Front office/reception is the first place where guests/customers arrive and come in touch with the staff. Front office/reception is the mirror of a hotel. The function of the front office is to directly get in touch with customers. The front office can discover more information about the customer by asking them questions and give answer ask by guest/customer also helping the customers out. Broadly speaking, front office includes roles that affect the right side (revenues) of trading statement of the business. Effective communications--with guests, employees, and other departments of the hotel--are paramount in projecting a hospitable image. Answering guest inquiries about hotel services and other guests, marketing and sales department requests for information on guest room availability, and housekeeping department inquiries concerning guest reservations are but a few of the routine tasks performed almost constantly by a hotel front desk in its role as communications hub. Accounting procedures involving charges to registered and nonregistered hotel guest accounts are also important in the hospitality field. Staff working in the front office can also deal with simple tasks, such as sorting emails and helping on printing and typing tasks. Front office staff needs to use different skills on technologies too, such as using the printers, fax machines and phone. The book Hotel Front Office Management addresses the demands for instructing future leaders of the hotel industry. Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international applications.
Look At You Becoming A Hotel Receptionist And Shit
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Author : Newjob Books
language : en
Publisher:
Release Date : 2019-12-23
Look At You Becoming A Hotel Receptionist And Shit written by Newjob Books and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-12-23 with categories.
A perfect journal for any Hotel Receptionist! A pure and simple lined journal / notebook with a funny phrase on the front and all at a very low price for a decent gag gift. 6 x 9 in size 120 blank pages to deface as required Great eye catching cover. Buy one for your favorite co-worker, friend, husband, wife, partner or just about anyone who enjoys a good laugh!