Hospitality Reception And Front Office Procedures And Systems
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Hospitality Reception And Front Office Procedures And Systems
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Author : Negi Jagmohan
language : en
Publisher: S. Chand Publishing
Release Date : 2013
Hospitality Reception And Front Office Procedures And Systems written by Negi Jagmohan and has been published by S. Chand Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Business & Economics categories.
Section-I Concepts, Procedure, Skills & Techniques Section-Ii Conversation Skills: Some English, French, German And Hinidi Communicationalskills
Front Office Procedures
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Author : Michael L. Kasavana
language : en
Publisher:
Release Date : 1998
Front Office Procedures written by Michael L. Kasavana and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Business & Economics categories.
"This ... textbook provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel."--Publisher description.
Front Office Operation
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Author : Dagney Northrop
language : en
Publisher:
Release Date : 2020-11
Front Office Operation written by Dagney Northrop and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11 with categories.
When we visit a hotel or any hospitality-related establishment, we never wonder about the process or working behind the smiling faces of the front office employees. They make sure we have a pleasant stay or experience and always cater to our needs whenever required. This book aims at learning the secrets behind the working and functioning of the front office operations and what happens behind the reception. This book will help you learn everything there is to learn about the front office operations. Also, this book has chapters on the use of technology and computer systems to make the front office operations more efficient and faster. The code of conduct of the employees plays a vital role in determining the business, and the final chapter dives into explaining the discipline and code of conduct required by the employees to maximize the business yield. This book has got you covered for everything related to the front office. Go ahead and start reading!
Principles Of Hotel Front Office Operations
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Author : Sue Baker
language : en
Publisher: Burns & Oates
Release Date : 2000
Principles Of Hotel Front Office Operations written by Sue Baker and has been published by Burns & Oates this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.
A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.
Concepts Of Front Office Management
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Author : Chakravarti
language : en
Publisher: APH Publishing
Release Date : 2006
Concepts Of Front Office Management written by Chakravarti and has been published by APH Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Hotel management categories.
Hotel Front Office Management
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Author : Lina Raske
language : en
Publisher:
Release Date : 2016-04-01
Hotel Front Office Management written by Lina Raske and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-01 with categories.
The front office is the nerve center of a hotel property. Communications and accounting are two of the most important functions of a front desk operation. Front office/reception is the first place where guests/customers arrive and come in touch with the staff. Front office/reception is the mirror of a hotel. The function of the front office is to directly get in touch with customers. The front office can discover more information about the customer by asking them questions and give answer ask by guest/customer also helping the customers out. Broadly speaking, front office includes roles that affect the right side (revenues) of trading statement of the business. Effective communications--with guests, employees, and other departments of the hotel--are paramount in projecting a hospitable image. Answering guest inquiries about hotel services and other guests, marketing and sales department requests for information on guest room availability, and housekeeping department inquiries concerning guest reservations are but a few of the routine tasks performed almost constantly by a hotel front desk in its role as communications hub. Accounting procedures involving charges to registered and nonregistered hotel guest accounts are also important in the hospitality field. Staff working in the front office can also deal with simple tasks, such as sorting emails and helping on printing and typing tasks. Front office staff needs to use different skills on technologies too, such as using the printers, fax machines and phone. The book Hotel Front Office Management addresses the demands for instructing future leaders of the hotel industry. Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international applications.
Front Office
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Author : P. Abbott
language : en
Publisher: Taylor & Francis
Release Date : 2010-02-17
Front Office written by P. Abbott and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-02-17 with Business & Economics categories.
Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
Front Office Management And Operations
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Author : Linsley T. DeVeau
language : en
Publisher:
Release Date : 1996
Front Office Management And Operations written by Linsley T. DeVeau and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Business & Economics categories.
-Inn Syst front desk simulation reference manual and exercise/Jim Dougan.
Managing Front Office Operations
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Author : Michael L. Kasavana
language : en
Publisher: Educational Institute of American Hotel & Motel Association
Release Date : 1995
Managing Front Office Operations written by Michael L. Kasavana and has been published by Educational Institute of American Hotel & Motel Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Business & Economics categories.
A textbook for students of hospitality. Explains such aspects as the nature of the lodging industry, hotel organization, front office operations and responsibilities, reservations, registration, accounting, check-out and settlement, the night audit, planning and evaluating operations, and managing revenue and human resources. No dates are noted for earlier editions. Annotation copyrighted by Book News, Inc., Portland, OR
Front Office Systems And Procedures
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Author : Elpedia Marte Lago
language : en
Publisher: Society Publishing
Release Date : 2020-11
Front Office Systems And Procedures written by Elpedia Marte Lago and has been published by Society Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11 with categories.
The front office is the "nerve center" of the hotel as it is the key source of information pertaining to guest services. It serves as the main channel of communication and information dissemination for the hotel and is the core point of the hotel department's business activities. The way the front office operates has become a yardstick by which the organization measured. The book is packed with comprehensive knowledge of front office systems and procedures. Readers will understand operating and procedure of guest safety and security in the hotel, various licenses required for hotel business, and get acquainted with prevailing laws pertaining to hotel operations as well as how front office operations can be computerized, and much more.