How To Work With Difficult People
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Working With Difficult People Second Revised Edition
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Author : Amy Cooper Hakim
language : en
Publisher: Penguin
Release Date : 2016-12-06
Working With Difficult People Second Revised Edition written by Amy Cooper Hakim and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-06 with Business & Economics categories.
A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
Working With Difficult People
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Author : Raphael Lapin
language : en
Publisher: Dorling Kindersley Ltd
Release Date : 2009-10-01
Working With Difficult People written by Raphael Lapin and has been published by Dorling Kindersley Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-01 with Business & Economics categories.
A practical ePub guide to working with difficult people which will give you the information and skills to succeed Find out how to work with difficult people. You'll learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. Tables, illustrations and 'In Focus' features on what to do in a particular situation, plus real-life case studies demonstrate how to deal with all kinds of problems and find effective solutions. Read it cover-to-cover, or dip in and out of topics for quick reference.
Getting Along
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Author : Amy Gallo
language : en
Publisher: Harvard Business Press
Release Date : 2022-09-13
Getting Along written by Amy Gallo and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-09-13 with Business & Economics categories.
Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.
Working With Difficult People
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Author : Muriel Solomon
language : en
Publisher: Englewood Cliffs, N.J. : Prentice Hall
Release Date : 1990
Working With Difficult People written by Muriel Solomon and has been published by Englewood Cliffs, N.J. : Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Conflict (Psychology) categories.
Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.
Dealing With Difficult People Hbr Emotional Intelligence Series
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Author : Harvard Business Review
language : en
Publisher: Harvard Business Press
Release Date : 2018-04-17
Dealing With Difficult People Hbr Emotional Intelligence Series written by Harvard Business Review and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-17 with Business & Economics categories.
Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Difficult People At Work
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Author : National Institute of Business Management
language : en
Publisher: Capitol Information Group
Release Date : 1999-10
Difficult People At Work written by National Institute of Business Management and has been published by Capitol Information Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-10 with Behavior modification categories.
Working With Difficult People
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Author : Muriel Solomon
language : en
Publisher: Penguin
Release Date : 2002-03-01
Working With Difficult People written by Muriel Solomon and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-03-01 with Business & Economics categories.
Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.
Dealing With Difficult People
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Author : Bobbi Linkemer
language : en
Publisher:
Release Date : 1999
Dealing With Difficult People written by Bobbi Linkemer and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Interpersonal relations categories.
A guide to the business skill of dealing with difficult people. It demonstrates how to assess your skills, oversee your own improvement, and maintain it for the future. The exercise-based programme includes self-testing tables.
Powerful Phrases For Dealing With Difficult People
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Author : Renee Evenson
language : en
Publisher: AMACOM
Release Date : 2013-10-15
Powerful Phrases For Dealing With Difficult People written by Renee Evenson and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-15 with Business & Economics categories.
How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.
Difficult People
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Author : Barry Winbolt
language : en
Publisher: ISR Publishing
Release Date : 2002
Difficult People written by Barry Winbolt and has been published by ISR Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Human behavior categories.
We all have to deal with difficult behaviour -- our own and other people's -- from time to time. Mostly we manage well, but now and again we run into someone who just doesn't do things by the same rules. This book will give you new insights into those relationships that cause so much anguish, stress and lost time. It is a practical guide to help to handle those nasty situations that obstruct us at work, interfere with our sleep and disrupt our lives.