Improving Customer Service
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Improving The Customer S Experience
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Author : Chong Rozzi
language : en
Publisher:
Release Date : 2021-08-06
Improving The Customer S Experience written by Chong Rozzi and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-08-06 with categories.
Customer service is the support you offer your customers - both before and after they buy and use your products or services - that helps them have an easy and enjoyable experience with you. Customer support is more than just providing answers; it's an important part of the promise your brand makes to its customers. One customer buys based on price, another buys based on value. Only one of them will be loyal. Creating an exceptional customer experience is about culture, it is not about a department. Customer service has never been more important and the expectations are never more profound. When the customer experience is what drives processes and procedures, and sets the values and standards of delivery by systems and people, the organization will thrive. This powerful thought-provoking resource will help you improve your customer's experience and yours.
Better Customer Service
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Author : Edward C. Brewer
language : en
Publisher: Routledge
Release Date : 2021-06-09
Better Customer Service written by Edward C. Brewer and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-06-09 with Business & Economics categories.
This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer satisfaction and workplace environments – and make the world a little better and more pleasant. An author team with extensive cross-sector experience provides a foundation that will help improve customer service no matter the type of organization or situation, allowing customization according to industry standards and expectations. Although the basic steps are simple – going all the way back to preschool and kindergarten – they can have a significant positive impact on customer service and on basic human interaction. If an employee follows these simple steps, not only will relationships with customers improve, but so will relationships with co-workers, increasing overall organizational satisfaction. Readers who adopt the principles in this book may find that their personal relationships improve as well. The primary audience of this work includes any business that desires to improve customer service. However, anyone who works with people will appreciate the conversational tone and specific illustrative examples in this clear and immediately actionable book.
101 Ways To Improve Customer Service
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Author : Lorraine L. Ukens
language : en
Publisher:
Release Date : 2007
101 Ways To Improve Customer Service written by Lorraine L. Ukens and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Customer services categories.
Provides a variety of tyraining and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
Improving Customer Service Through Better Customer Contact
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Author : Audit Scotland
language : en
Publisher:
Release Date : 2005
Improving Customer Service Through Better Customer Contact written by Audit Scotland and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Customer services categories.
40 Activities For Improving Customer Service
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Author : Ian Linton
language : en
Publisher: Gower Publishing Company, Limited
Release Date : 1996
40 Activities For Improving Customer Service written by Ian Linton and has been published by Gower Publishing Company, Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Customer relations categories.
Your success at winning - and keeping - business depends less on the nature of your product or service than on the way you treat your customers. So improving customer service is fast becoming a strategic objective for many organizations.Ian Linton's comprehensive collection of training activities covers all the key aspects of customer service, including:- teamworking- setting standards- handling complaints- building relationships- measuring performance.To provide skill development for junior and middle management the author uses a wide variety of learning methods, among them group discussion, presentations, brainstorming, questionnaires and role plays. Every activity contains detailed instructions for the trainer, together with ready-to-copy masters for OHPs and any material required by participants. Each is self-contained, but with the help of a subject index they can be combined in many different ways to form a programme suited to the needs of your own organization.
Improving Customer Service
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Author : C. M. Briggs
language : en
Publisher:
Release Date : 1994
Improving Customer Service written by C. M. Briggs and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with categories.
Improving Customer Satisfaction Loyalty And Profit
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Author : Michael David Johnson
language : en
Publisher: Jossey-Bass
Release Date : 2000-08
Improving Customer Satisfaction Loyalty And Profit written by Michael David Johnson and has been published by Jossey-Bass this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-08 with Business & Economics categories.
A Book in the University of Michigan Business School Series It's a simple equation: no customers equals no profits. So how can a company ensure that its customers enjoy a consistently satisfying experience? In this book, two experts from the University of Michigan Business School lay out a five-stage process that links all of the key measures of customer satisfaction with marketing strategy and product development to guarantee excellent customer service. Johnson and Gustafsson show managers how to break down the organizational barriers that defy great customer service and instead tie together their customer value chain to create a cohesive customer measurement and management system. So, if like most companies, yours has only a fleeting understanding of its relationship with its customers, this book offers the organizational know-how to make and keep them happy.
Unleashing Excellence
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Author : Dennis Snow
language : en
Publisher: John Wiley & Sons
Release Date : 2009-10-29
Unleashing Excellence written by Dennis Snow and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-29 with Business & Economics categories.
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Improving Customer Service
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Author :
language : en
Publisher:
Release Date : 1999
Improving Customer Service written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with categories.
Improving Customer Service
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Author : Jonathan Warner
language : en
Publisher:
Release Date : 1996
Improving Customer Service written by Jonathan Warner and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Consumer satisfaction categories.