Improving Public Service

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Public Service Improvement

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Author : Rachel E. Ashworth
language : en
Publisher: Oxford University Press, USA
Release Date : 2010-04-29

Public Service Improvement written by Rachel E. Ashworth and has been published by Oxford University Press, USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-04-29 with Business & Economics categories.

The performance of public services is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking from Management and Organization Studies to public organizations to examine how the public sector can perform better.

Improving Public Sector Productivity

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Author : Ellen D. Rosen
language : en
Publisher: SAGE Publications
Release Date : 1993-07-22

Improving Public Sector Productivity written by Ellen D. Rosen and has been published by SAGE Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993-07-22 with Political Science categories.

The productivity of America′s public agencies has never been more closely scrutinized. Taxpayers have drawn the line on what they are--and are not--willing to pay for governmental programs. Both public servants and their clients have an equal stake in making public agencies more productive and respected. Public agencies can be made more efficient, effective, and humane, and Improving Public Sector Productivity shows how. Ellen Rosen provides practical guidance to enhance both the service quality and client satisfaction of public agencies at the local, state, and national level. A wealth of current cases and examples focuses on the issues of quality management, improving service delivery, job reorganization, and worker empowerment. The author also details methods for measuring public productivity. Policymakers, public sector managers, researchers, and students of public administration will find Improving Public Sector Productivity an indispensable toolkit of ideas, strategies, and applications for making better use of taxpayers′ money. "This book is a welcome addition to the literature because it offers practical solutions as well as discussing theoretical issues. . . .The book is aimed at the serious student and practitioner of public administration and because it is written in a way that combines theory with practice, it is accessible to this audience. --Urban Studies "Managers and elected officials will find a ′tool-kit′ of ideas, strategies, and applications for making better use of taxpayers′ money--all based on sound rationale and of proven worth. The productivity concerns provided in the book can help improve service quality and client satisfaction, while being sensitive to employee concerns and asking them to contribute to the enterprise." --Beverly A. Cigler, The Pennsylvania State University "Ellen Doree Rosen′s book, Improving Public Sector Productivity, Concepts, and Practice provides some very useful information and ideas on how to attain higher levels of productivity. The book succeeds, however, in clearly explaining the many constraints on public administration which militate against achieving high levels of focus and efficiency. Improving the Public Sector Productivity et al. is thought provoking, intelligent, and one of the more practical public administration texts I′ve read. I recommend it to professors and students for its clear-eyed description of the issues practitioners must deal with in attempting to improve the way public business is conducted. It is a superior guide for those in the field who could often use a conceptual framework to help assess where we are and to mark a path in the direction we need to go." --Mark Miller, Orange County Chapter of the American Society of Public Administration

Improving Public Management

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Author : Les Metcalfe
language : en
Publisher: SAGE Publications Limited
Release Date : 1987-11

Improving Public Management written by Les Metcalfe and has been published by SAGE Publications Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 1987-11 with Business & Economics categories.

Examines the "Efficiency Strategy" to reduce government spending and improve management. Identifies differences between public and private sector management.

Governance In Developing Asia

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Author : Anil B. Deolalikar
language : en
Publisher: Edward Elgar Publishing
Release Date : 2015-04-30

Governance In Developing Asia written by Anil B. Deolalikar and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-04-30 with Political Science categories.

Governance in Developing Asia is one of the first books of its kind to provide an overview of the role that better governance and citizen empowerment can play in improving public service delivery in developing Asia. The World Development Report 2004 se

Providing Quality In The Public Sector

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Author : Lucy Gaster
language : en
Publisher:
Release Date : 2003

Providing Quality In The Public Sector written by Lucy Gaster and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Municipal services categories.

"Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector." --Book Jacket.

Handbook Of Research On Global Challenges For Improving Public Services And Government Operations

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Author :
language : en
Publisher:
Release Date : 2020

Handbook Of Research On Global Challenges For Improving Public Services And Government Operations written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020 with categories.

Improving Public Services

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Author : Douglas J. Besharov
language : en
Publisher: Oxford University Press
Release Date : 2017

Improving Public Services written by Douglas J. Besharov and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with Political Science categories.

"This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings"--

Improving Public Service Delivery

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Author : Peter C. Humphreys
language : en
Publisher: Institute of Public Administration
Release Date : 1998

Improving Public Service Delivery written by Peter C. Humphreys and has been published by Institute of Public Administration this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Administrative agencies categories.

Competing For Influence

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Author : Barry Ferguson
language : en
Publisher: ANU Press
Release Date : 2019-07-12

Competing For Influence written by Barry Ferguson and has been published by ANU Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-07-12 with Political Science categories.

Amidst growing dissatisfaction with the state of government performance and an erosion of trust in our political class, Competing for Influence asks: what sort of public service do we want in Australia? Drawing on his experience in both the public and private sectors – and citing academic research across the fields of public sector management, industrial organisation, and corporate strategy – Barry Ferguson argues the case for the careful selection and application of private sector management concepts to the public service, both for their ability to strengthen the public service and inform public policy. These include competitive advantage, competitive positioning, horizontal strategy and organisational design, and innovation as an all-encompassing organisational adjustment mechanism to a changeable environment. But these are not presented as a silver bullet, and Ferguson addresses other approaches to reform, including the need to rebuild the Public Sector Act, the need to reconsider the interface between political and administrative arms of government (and determine what is in the ‘public interest’), and the need for greater independence for the public service within a clarified role. This approach, and its implications for public sector reform, is contrasted with the straitjacket of path dependency that presently constricts the field.

The Three Pillars Of Public Management

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Author : Ole Ingstrup
language : en
Publisher: McGill-Queen's Press - MQUP
Release Date : 2000-03

The Three Pillars Of Public Management written by Ole Ingstrup and has been published by McGill-Queen's Press - MQUP this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-03 with Business & Economics categories.

Written especially for the public sector, but applicable far beyond it, The Three Pillars of Public Management offers government managers insights that, for the first time, speak directly to their situation. Unlike other management books that promote fads and private-sector models or focus on politics, policy, and government-wide reforms, this book offers tangible suggestions to improve public service agencies or individual work sites. Proving that public service excellence is not an oxymoron but an achievable reality, The Three Pillars of Public Management provides a framework, based on the experiences of senior managers and a survey of top-performing public service organizations around the world, for building and sustaining effective public service organizations. The authors find that success in serving the public rests on three pillars: the aim, or mission, of the organization; the character of the people and the institution; and the tools available to achieve the aim. The Three Pillars of Public Management is an important resource for practitioners at all levels of the public service, from central agencies and top national departments to regional, state, or provincial governments and municipalities. With an easy-to-read style, inspiring examples, and a checklist of questions at the end of each chapter the book is a valuable tool for improving the public sector workplace and helping public servants make a difference. The Three Pillars of Public Management makes a significant contribution to the field of public sector management, providing a framework for recognizing and improving effectiveness in public organizations. It clearly fills a gap in the available literature.? Jim McDavid, School of Public Administration, University of Victoria Ole Ingstrup is Commissioner of Corrections, Correctional Service of Canada. He is the co-author of Our Story and the author of numerous articles and reviews. Paul Crookall was senior advisor, Correctional Service of Canada, and is now a consultant in private practice.