Information Technology Service Management Guidance On The Application Of Iso Iec 20000 1 To Cloud Services
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Information Technology Service Management Guidance On The Application Of Iso Iec 20000 1 To Cloud Services
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Author : British Standards Institute Staff
language : en
Publisher:
Release Date : 1915-03-31
Information Technology Service Management Guidance On The Application Of Iso Iec 20000 1 To Cloud Services written by British Standards Institute Staff and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1915-03-31 with categories.
Management, Computers, Computer networks, Management operations, Management techniques, Data processing
It Service Management Iso Iec 20000 1 2018 Introduction And Implementation Guide Second Edition
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Author : Dolf van der Haven
language : en
Publisher: Van Haren
Release Date : 2020-10-26
It Service Management Iso Iec 20000 1 2018 Introduction And Implementation Guide Second Edition written by Dolf van der Haven and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-26 with Education categories.
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
Risk Thinking For Cloud Based Application Services
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Author : Eric Bauer
language : en
Publisher: CRC Press
Release Date : 2017-04-07
Risk Thinking For Cloud Based Application Services written by Eric Bauer and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-04-07 with Computers categories.
Many enterprises are moving their applications and IT services to the cloud. Better risk management results in fewer operational surprises and failures, greater stakeholder confidence and reduced regulatory concerns; proactive risk management maximizes the likelihood that an enterprise’s objectives will be achieved, thereby enabling organizational success. This work methodically considers the risks and opportunities that an enterprise taking their applications or services onto the cloud must consider to obtain the cost reductions and service velocity improvements they desire without suffering the consequences of unacceptable user service quality.
Exin Cloud Computing Foundation Workbook
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Author : Johannes W. van den Bent & Martine van der Steeg
language : en
Publisher: Van Haren
Release Date : 2016-01-01
Exin Cloud Computing Foundation Workbook written by Johannes W. van den Bent & Martine van der Steeg and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-01-01 with Education categories.
Het boek met de titel 'Exin cloud computing foundation', deeltitel 'Workbook' is geschreven door Bent Van den Johannes W., geschreven door Steeg Van der Martine en gerediceerd door Kunas Michael. Exin cloud computing foundation is in 20150907 uitgegeven door EXIN Holding B.V. als Diversen. Deze uitgave is druk 2 en onderdeel van reeks 'Workbook'. De nummers behorend bij dit boek zijn 9789082038880 (ISBN13) en 9082038889 (ISBN-10).
Information Technology Service Management Part 5 Implementation Guidance For Iso Iec 20000 1
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Author :
language : en
Publisher:
Release Date :
Information Technology Service Management Part 5 Implementation Guidance For Iso Iec 20000 1 written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Mastering Iso Iec 20000 1
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Author : Cybellium Ltd
language : en
Publisher: Cybellium Ltd
Release Date : 2023-09-06
Mastering Iso Iec 20000 1 written by Cybellium Ltd and has been published by Cybellium Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-09-06 with Business & Economics categories.
Are you seeking to establish a robust and efficient IT Service Management (ITSM) system within your organization? Do you want to align your IT services with business objectives and deliver exceptional customer satisfaction? Look no further! Mastering ISO/IEC 20000-1 is your comprehensive guide to mastering the internationally recognized standard for ITSM. Authored by industry expert Kris Hermans, this book provides a practical and insightful approach to help organizations implement and optimize their ITSM practices based on ISO/IEC 20000-1. Within these pages, you'll discover: A detailed exploration of the key concepts, principles, and requirements of ISO/IEC 20000-1. Step-by-step guidance on establishing a service management system and effectively managing IT services. Strategies for developing IT service policies, objectives, and processes aligned with business needs. Proven techniques for service design, transition, operation, and improvement. Practical insights on service level management, incident management, problem management, and change management. Guidance on measuring and monitoring service performance, customer satisfaction, and continual improvement. Integration strategies to align ISO/IEC 20000-1 with other frameworks such as ITIL® and COBIT®. Real-world case studies and examples illustrating successful ITSM implementations and best practices. Coverage of emerging trends and technologies shaping the future of IT service management. Whether you are an IT professional, an IT manager, a service desk leader, or an IT auditor, Mastering ISO/IEC 20000-1 equips you with the knowledge and tools to establish a high-performing ITSM framework. With practical advice, expert insights, and illustrative examples, this book will guide you in delivering reliable, cost-effective, and customer-centric IT services.
Secure Ict Service Provisioning For Cloud Mobile And Beyond
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Author : Eberhard von Faber
language : en
Publisher: Springer
Release Date : 2017-03-13
Secure Ict Service Provisioning For Cloud Mobile And Beyond written by Eberhard von Faber and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-13 with Computers categories.
This book describes new methods and measures which enable ICT service providers and large IT departments to provide secure ICT services in an industrialized IT production environment characterized by rigorous specialization, standardization and division of labor along the complete supply chain. This book is also for suppliers playing their role in this industry. Even more important, user organizations are given deep insight in secure IT production which allows them to make the best out of cloud, mobile and beyond. This book presents a new organization and classification scheme being thoroughly modular and hierarchical. It contains a security taxonomy that organizes all aspects of modern industrialized IT production. The approach takes operational requirements into account and focuses on user requirements, thus facing the reality in the market economy. Despite cost pressure, providers must ensure security by exploiting economies of scale to raise the efficiency also with respect to security. Furthermore, this book describes a wealth of security measures derived from real-world challenges in IT production and IT service management.
Iso 9001 Iso 14001 And New Management Standards
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Author : Iñaki Heras-Saizarbitoria
language : en
Publisher: Springer
Release Date : 2017-10-10
Iso 9001 Iso 14001 And New Management Standards written by Iñaki Heras-Saizarbitoria and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-10 with Business & Economics categories.
This book is a comprehensive reference on ISO management system standards and their implementation. The impacts that ISO 9001 and ISO 14001 have had on business performance are analyzed in depth, and up-to-date perspectives are offered on the integration of these and other management standards (e.g. SA8000, ISO/TS 16949). Detailed information is provided on the signaling value of different management standards and on the new ISO standards for management systems, such as ISO 50001 and ISO 45001, relating to energy management and occupational health and safety. The role of audits in ensuring compliance with the standards and achievement of objectives is also carefully considered. The volume examines avenues for further research and emerging challenges. In offering an integrated, holistic perspective on ISO management system standards, this book will have wide appeal for academics, public decision-makers, and practitioners in the field of quality and environmental management.
Information Technology Service Management
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Author : International Organization for Standardization
language : en
Publisher:
Release Date : 2009
Information Technology Service Management written by International Organization for Standardization and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with categories.
Managing It Service Security
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Author : Eberhard von Faber
language : en
Publisher: Springer Nature
Release Date : 2024
Managing It Service Security written by Eberhard von Faber and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024 with Business logistics categories.
This book is about managing the security of IT services in terms of organization, orchestration, and optimization. It compresses the complex subject matter into individual terms and their definition, and it exploits systematics and terminology to create order, illuminate relationships, and provide concrete support for implementing IT service security successfully and with an eye for the essentials. The book describes a management system called ESARIS (Enterprise Security Architecture for Reliable ICT Services) with field-proven methods and recipes. This metasystem or security architecture builds on more than a decade of day-to-day experience in the IT industry with multi-national customers. To enable the reader to fully exploit the guidance given, explicit definitions are provided for about 75 terms that can be used to look up a topic. Numerous figures and tables further support orientation and understanding, together with detailed introductions and explanations they offer a comprehensive presentation of IT service security issues and solutions. This book is written for professionals with IT service providers (including IT departments), user organizations (including business units) or manufacturers, vendors, and suppliers.