Interlibrary Loan Document Delivery And Customer Satisfaction
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Interlibrary Loan Document Delivery And Customer Satisfaction
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Author : Pat L Weaver-Meyers
language : en
Publisher: Routledge
Release Date : 2012-11-12
Interlibrary Loan Document Delivery And Customer Satisfaction written by Pat L Weaver-Meyers and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-11-12 with Language Arts & Disciplines categories.
This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the fastest growing services in academic libraries, having a tool that provides so much comparative data on service quality, efficiency, and effectiveness is crucial for librarians in search of solutions to an array of ILL/DD problems. Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies. Readers become immersed in the issues as this book: describes the development of local software to reduce the tedious tasks involved in request fulfillment, freeing office personnel to tackle more difficult requests analyzes how important delivery speed is to academic ILL/DD requestors and suggests when investing additional resources in improving delivery speed may be a waste of money provides comparative data on how many requests can be processed by the typical ILL office staff member debunks some long-held assumptions about delivery speed sets guidelines for efficiency and effectiveness proposes two strategies for redesigning ILL services to incorporate new developments in technology and innovative approaches toward long-standing, traditional services Interlibrary Loan/Document Delivery and Customer Satisfaction is useful not only to administrators interested in redesigning ILL and DD, but also to other libraries interested in comparing the speed and effectiveness of their service with some positively evaluated services provided by high-volume libraries. The software review helps providers implement the best choice of software for their offices and provides in-depth discussions about the strategies needed to further develop one’s own software to reduce workload. At a time when the tenets of Total Quality Management and customer satisfaction are the focus of many managers, interlibrary loan and document delivery are transforming from peripheral services to primary services in the academic library. Interlibrary Loan/Document Delivery and Customer Satisfaction reflects the convergence of these trends and provides a great snapshot of services provided by a representative group of academic libraries.
Interlibrary Loan And Document Delivery
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Author : Lee Andrew Hilyer
language : en
Publisher: Routledge
Release Date : 2006
Interlibrary Loan And Document Delivery written by Lee Andrew Hilyer and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Language Arts & Disciplines categories.
Interlibrary Loan and Document Delivery is a how-to guide to organizing an interlibrary loan department, providing extensive content on copyright law, ILL management systems, and human resources. This comprehensive book includes an introduction to ILL operations, governing policies, up-to-date information on borrowing and lending, and considerations for medicals libraries and distance learning. It also includes an extensive listing of resources relevant to today's ILL that serves as a handy desk reference when problem solving and investigating ways to improve service delivery.
Interlibrary Loan And Document Delivery In The Larger Academic Library
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Author : Lee Andrew Hilyer
language : en
Publisher: Routledge
Release Date : 2018-10-24
Interlibrary Loan And Document Delivery In The Larger Academic Library written by Lee Andrew Hilyer and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-24 with Language Arts & Disciplines categories.
The perfect introduction to interlibrary loan! Interlibrary Loan and Document Delivery in the Larger Academic Library is primarily a practical handbook for library staff members who are new to interlibrary loan, the suggestions and resources it contains will also be valuable to experienced interlibrary loan staff. With the tremendous changes and innovative new technologies that have been introduced in the past few years, this essential book fills an urgent need in the library literature for an up-to-date interlibrary loan manual. Based upon the policies and procedures of the interlibrary loan department at Rice University in Houston, Texas, this handy desk reference provides a case study of an actual ILL department as well as general suggestions for organizing and operating a modern ILL department. Interlibrary Loan and Document Delivery in the Larger Academic Library: A Guide for University, Research, and Larger Public Libraries provides you with: the latest, most up-to-date treatment of interlibrary loan available a patron's perspective on ILL--what users want and expect from ILL services an extensive list of resources for copyright information and updated information on copyright law as it applies to ILL an extensive list of interlibrary loan resources practical examples based on the real operation of an ILL department helpful appendices and flow charts of the ILL process an annotated bibliography and list of resources for further exploration Designed primarily for librarians with little to no real practical experience in interlibrary loan, this book will educate readers about ILL and to provide a basic framework for evaluating an existing ILL operation or establishing a new one. It will also be a valuable reference for supervisors with responsibility for the ILL department, reference librarians, and experienced interlibrary loan librarians looking for expert, up-to-date information.
Document Delivery And Interlibrary Loan On A Shoestring
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Author : Emily Knox
language : en
Publisher: ALA Neal-Schuman
Release Date : 2010
Document Delivery And Interlibrary Loan On A Shoestring written by Emily Knox and has been published by ALA Neal-Schuman this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Document delivery categories.
"This indispensable guide is armed with concise, easily digestible ratings from an authoritative dream-team of praciticing librarians and information professinals." "E-Reference Ratings test drives 180 resoruces in 14 subject areas, from Arts to Science to Technology and everything in between. Each subject category is matched with an easy-to-understand chart that ranks tools from one to four stars, in seven categories, including Scope, Writing, Design, Bells and Whistles, Ease of Use, Linking, and Value." "In-depth descriptions of each tool are included, and a multitude of added features, including contributor biographies and exhaustive indexes, will earn this guide a spot at every reference desk."--Jacket.
Interlibrary Loan Practices Handbook
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Author : Cherié L. Weible
language : en
Publisher: American Library Association
Release Date : 2011
Interlibrary Loan Practices Handbook written by Cherié L. Weible and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Education categories.
Guidance on how to do ILL efficiently and effectively, with advice on being a considerate borrower and lender.
Document Delivery And Interlibrary Lending
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Author :
language : en
Publisher:
Release Date : 1997
Document Delivery And Interlibrary Lending written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Document delivery categories.
Document Delivery Services
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Author : Linda S Katz
language : en
Publisher: Routledge
Release Date : 2013-10-18
Document Delivery Services written by Linda S Katz and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-18 with Language Arts & Disciplines categories.
Design and maintain document delivery services that are ideal for academic patrons! In Document Delivery Services: Contrasting Views, you’ll visit four university library systems to discover the considerations and challenges each library faced in bringing document delivery to its clientele. This book examines the questions about document delivery that are most pressing in the profession of library science. Despite their own unique experiences, you’ll find common practices among all four—including planning, implementation of service, and evaluation of either user satisfaction and/or vendor performance. This book reviews the planning and process of implementing document delivery in: Miami University University of Colorado at Denver University of Montana at Missoula Purdue University Libraries Document Delivery Services: Contrasting Views addresses the paradigm of access versus acquisition and shows you how document delivery can be more integral in the library right alongside full-text databases, Internet access, and reference services. This book focuses on the issues that develop specifically in academic libraries, such as the “invisible” user majority of undergraduate students when considering budget issues and collection development. This book also explores the dynamic relationship between faculty and library administration that can impact events such as serials cancellations, alternative access to materials, and the reorganization of libraries to incorporate enhanced services to users. You’ll find useful information and proven methods concerning these topics: re-engineering library services restructuring a traditional Interlibrary Loan Department into an Information Delivery/Interlibrary Loan Department (ID/ILL) criteria for document delivery vendor selection delivering electronic tables of contents and search strategy outputs to faculty desktops document delivery in academic fee-based information services With Document Delivery Services: Contrasting Views, document delivery becomes more than a simple acquisitions tool or a necessary service; instead it is an enhanced access service that lends greater perspective to library staff and users alike. This handy volume will help expand the role of document delivery services in your own library setting.
Uses Of Document Delivery Services
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Author : Laura Rounds
language : en
Publisher: Association of Research Libr
Release Date : 1994
Uses Of Document Delivery Services written by Laura Rounds and has been published by Association of Research Libr this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Academic libraries categories.
Covers various aspects of document delivery services in several American academic libraries, including information on selection policies and procedures, annual reports, evaluations and statistics, document delivery suppliers and pilot projects.
Library Programs And Services
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Author : G. Edward Evans
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2015-06-30
Library Programs And Services written by G. Edward Evans and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-30 with Language Arts & Disciplines categories.
Covering every essential topic ranging from circulation and literacy instruction to reference and security, this benchmark text provides an up-to-date, broadly based view of library public service and its functions. Supplying essential, foundational reading for students of library public services as well as an up-to-date overview for practitioners who wish to refresh their knowledge or acquaint themselves with a new area of responsibility, this book's broad and solid coverage will benefit anyone concerned with developing or maintaining the public face of the library. A revision and expansion of Libraries Unlimited's Introduction to Library Public Services: Seventh Edition, this edition has new chapters covering such topics as e-resources, collections, print and other media, and facilities and funding. Additionally, every chapter has been substantially updated and reorganized to better reflect the role of technology in library services today. The book begins with background information on public services in libraries and an analysis of the library's public service philosophy. Then, the authors delve into staffing and assessment of services, moving logically to major functional areas of public services—reference, instruction, document delivery, circulation and reserves, collections, programming, safety and security issues, and facilities and funding. Real-life anecdotes from public, academic, and school libraries illustrate principles and concepts throughout the book. For each topic, the authors detail its role and philosophy, and offer key points to remember, references, and lists for further reading.
Legal Solutions In Electronic Reserves And The Electronic Delivery Of Interlibrary Loan
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Author : Janet Brennan Croft
language : en
Publisher: Routledge
Release Date : 2004
Legal Solutions In Electronic Reserves And The Electronic Delivery Of Interlibrary Loan written by Janet Brennan Croft and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Language Arts & Disciplines categories.
Legal Solutions in Electronic Reserves and the Electronic Delivery of Interlibrary Loan guides you through the process of developing policies to protect you, your library, and your patrons. From copyright usage and licensing to the impact of the USA Patriot Act, this vital resource offers suggestions and advice to ensure your library can offer the best services to your patrons while staying within the boundaries of the law. This book includes the texts of the most important laws and guidelines, a list of significant cases on file, information on pending legislations, and a bibliography of useful print and Internet resources.