Internationales Beschwerdemanagement
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Internationales Beschwerdemanagement
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Author : Christoph Wegmann
language : de
Publisher: Springer-Verlag
Release Date : 2013-03-09
Internationales Beschwerdemanagement written by Christoph Wegmann and has been published by Springer-Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-03-09 with Business & Economics categories.
Christoph Wegmann analysiert verschiedene Organisationsmöglichkeiten des Beschwerdemanagements für international agierende Unternehmen und entwickelt konkrete Lösungsansätze.
German Yearbook Of International Law Jahrbuch F R Internationales Recht
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Author : Jost Delbrück
language : en
Publisher: Duncker & Humblot
Release Date : 1984-01-01
German Yearbook Of International Law Jahrbuch F R Internationales Recht written by Jost Delbrück and has been published by Duncker & Humblot this book supported file pdf, txt, epub, kindle and other format this book has been release on 1984-01-01 with Law categories.
Inhaltsverzeichnis Inhalt: H.G. Petersmann, The Operations of the World Bank and the Evolution of its Institutional Functions since Bretton Woods (1944-84) - B. Vitanyi, La relative gratuité de l'utilisation des voies d'eau internationales, est-elle devenue une règle coutumière? - J.H. Wolfe, The Mississippi Boundary Case. The Role of International Law in Federal-State Relations - J. Fisch, The Falkland Islands in the European Treaty System 1493-1833 - E.D. Graue, Recognition and Enforcement of Foreign Security Interests under Domestic Conflict Rules - H. Meyrowitz, Le statut des.
Beschwerdeinformationen Und Ihre Nutzung
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Author : Andreas Schöler
language : de
Publisher: Springer-Verlag
Release Date : 2009-04-16
Beschwerdeinformationen Und Ihre Nutzung written by Andreas Schöler and has been published by Springer-Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-04-16 with Business & Economics categories.
Andreas Schöler untersucht die informatorischen Potenziale von Kundenbeschwerden für Unternehmen und stellt die unterschiedlichen Nutzungsformen von Beschwerdeinformationen differenziert dar. Er analysiert die Hintergründe und Barrieren ihrer mangelnden Nutzung für Verbesserungsmaßnahmen.
Strategische Planung Im Beschwerdemanagement
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Author : Martin Mende
language : de
Publisher: Springer-Verlag
Release Date : 2007-12-11
Strategische Planung Im Beschwerdemanagement written by Martin Mende and has been published by Springer-Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-12-11 with Business & Economics categories.
Martin Mende entwirft das strategische Planungskonzept eines marktorientierten Beschwerdemanagements. Es zielt darauf ab, funktionale Wettbewerbsvorteile zu generieren und die Effektivität des Beschwerdemanagements als strategischem Faktor im Dienste der (Wettbewerbsfähigkeit der) Gesamtunternehmung zu optimieren.
Swiss International Sports Arbitration Reports Sisar Vol 1
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Author : Paolo Michele Patocchi
language : en
Publisher: Juris Publishing, Inc.
Release Date : 2012-06-01
Swiss International Sports Arbitration Reports Sisar Vol 1 written by Paolo Michele Patocchi and has been published by Juris Publishing, Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-01 with Law categories.
The Swiss International Sports Arbitration Reports provides for the first time a full English translation of the decisions made by the Swiss Federal Supreme Court in setting aside proceedings against awards made by Court of Arbitration for Sport (CAS) panels, irrespective of whether the original decision was published in the German, French or Italian language, or whether the decision has been officially published or is simply available on the Court’s website. The English translation is presented parallel to the original text of each decision, and is preceded by a head note and a summary of the decision for the reader in a hurry. The importance of the CAS based in Lausanne is well known to all practitioners engaged in sports law and arbitration. It was once famously described as the "Supreme Court of World Sports." Whether a CAS panel decides in ordinary arbitration proceedings or in an appeal brought against the decision of a federation, association or sports related body, the Swiss Federal Supreme Court in Lausanne has the last word where the dissatisfied party challenges the CAS panel’s decision in court proceedings.This work is edited by two well-known Swiss practitioners, both of whom are engaged full-time in international arbitration as counsel and arbitrators, and have published widely on issues of international law and arbitration. This publication will be of great use to arbitrators, parties, lawyers involved in sports arbitration as well as commentators who will benefit from access to case law in one key jurisdiction for international sports arbitration.
Beschwerdemanagement Ein Instrument Der Kundenorientierung
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Author : Marco Waßmann
language : de
Publisher: GRIN Verlag
Release Date : 2003-09-13
Beschwerdemanagement Ein Instrument Der Kundenorientierung written by Marco Waßmann and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-09-13 with Business & Economics categories.
Diplomarbeit aus dem Jahr 2003 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 1,0, Verwaltungs- und Wirtschafts-Akademie Göttingen, Sprache: Deutsch, Abstract: In Zeiten, die gekennzeichnet sind durch eine n sich ständig verschärfenden Wettbewerb auf nicht selten gesättigten Märkten und durch relativ austauschbare Produkte, hat bei vielen Unternehmen zu einer strategische n Neuorientierung geführt. Standen früher noch die Gewinnung von Neukunden im Mittelpunkt, wird heute darauf gezielt, Kunden dauerhaft an das Unternehmen zu binden. In fast allen Unternehmen werden die Anstrengungen verstärkt, marktnäher zu handeln und Kundennähe zu praktizieren. Die meiste Zahl der Unternehmen führt die Kundenorientierung als strategische Ausrichtung und die Kundenzufriedenheit als oberstes Unternehmensziel an. Vielfach wird dieses Bekenntnis jedoch nicht in konsequente Kundenbindungsstrategien und -maßnahmen umgesetzt. Es kommt daher im Umgang mit dem unzufriedenen, dem sich beschwerenden Kunden nicht zum Ausdruck. Die sich aus einer Beschwerde ergebende Chance, die Unzufriedenheit des Kunden unmittelbar abzubauen und eine befriedigende Lösung herbeizuführen, wird von den Unternehmen und dessen Mitarbeitern häufig nicht genutzt. Doch gerade eine effektive Behandlung von Beschwerden und eine rasche Serviceerneuerung ist für viele Unternehmen die beste Gelegenheit, zu zeigen, dass sie kundenorientiert handeln. Kundenbeschwerden sollten als „Geschenk“ an das Unternehmen betrachtet werden. Die Botschaften, welche sie vermitteln, enthalten lebenswichtige Informationen für jedes Unternehmen. Sie stellen einen Feedbackmechanismus dar, der den Unternehmen schnell und kostensparend hilft, ihre Produkte bzw. Dienstleistungen so zu verändern, dass dem Bedarf der Kunden entsprochen wird. Dem Beschwerdemanagement innerhalb des Kundenbindungsmanagements kommt daher eine zentrale Bedeutung zu und wird Kern einer kundenorientierten Unternehmensstrategie. Ziel dieser Arbeit ist es, die große Bedeutung des Beschwerdemanagements als Instrument der Kundenorientierung aufzuzeigen
Swiss International Arbitration Law Reports 2007 2009 Vols 1 3
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Author : Paolo Michele Patocchi
language : en
Publisher: Juris Publishing, Inc.
Release Date : 2012-04-01
Swiss International Arbitration Law Reports 2007 2009 Vols 1 3 written by Paolo Michele Patocchi and has been published by Juris Publishing, Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-04-01 with Law categories.
he Swiss International Arbitration Law Reports provides for the first time a full English translation of the decisions made by the Swiss Federal Supreme Court on a biannual basis, irrespective of whether the original decision was published in the German, French or Italian language, or whether the decision has been officially published or is simply available on the Court's website. The English translation is presented in parallel to the original text of each decision, and it is preceded by a head note and a summary of the decision for the reader in a hurry. All decisions directly relating to international arbitration will be translated, including those that deal with setting aside proceedings, the enforcement of arbitration agreements or the recognition and enforcement of foreign arbitral awards in Switzerland under the New York Convention, 1958. Switzerland is historically one of the preferred venues for international commercial arbitration. Arbitrations taking place in Switzerland relate not only to contracts between European corporations, but also to contracts made in East-West trade or contracts between parties in the Northern and the Southern hemisphere. The most important decisions on international arbitration are made by Switzerland's highest court, the Federal Supreme Court. Anyone who needs to consider the position of the Swiss law on international arbitration is bound to consult these decisions. In addition, due to the leading role of Switzerland in international arbitration, the Court's decisions are frequently relied upon by arbitral tribunals in international arbitrations outside Switzerland.
International E Business
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Author : Wolfgang Katsch
language : en
Publisher: diplom.de
Release Date : 2001-11-20
International E Business written by Wolfgang Katsch and has been published by diplom.de this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-11-20 with Business & Economics categories.
Inhaltsangabe:Abstract: The thesis offers solutions concerning the following questions: - Why is customer loyalty important for long term success of a company? - What are value adding characteristics of E-Business? - How is customer relationship management defined? - How does relationship management help a company in the changing marketplace of E-Business? - How can a company build customer loyalty? - How to follow a step-by-step process in order to build lasting relatinships with customers? - What do best-practice companies manage relationships (including over 10 short case studies and practical experiences) - How to use online communities for customer loyalty? - What does datamining mean in the context of CRM? - How to integrate customers for customization and product innovations? - Why does a database give you the necessary information for knowing your customers? - What is the link between customer satisfaction, differentiation, and long term economic success - What are tools to implement the new approach of customer relationship management? - How to install an complaint management system in E-Business in order to build loyalty? The main objectives of the thesis are show how companies can build loyalty with customer relationship management to combine the concept of customer loyalty with the characteristics of E-BusinessCompanies in E-Business already realize that focusing only on customer acquisition is not enough for lasting success and are therefore intensifying efforts towards customer loyalty. According to recent studies only a small part of the companies know how many visitors they have on their Websites. And only some of them know the number of frequent/loyal buyers. A lack of customer knowledge and relationships with customers can get dangerous, especially in a scenario, where the competitive offer is only one click near by. The benefits of customer loyalty are directly measurable, knowing that the costs of taking care after loyal customers are many times below those of customer acquisition. From a practical point of view the aim of the thesis is to show how companies can build loyal online-customers in order to develop long-term business relationships. Drawing from international management literature, focusing on recently published articles in order to take into consideration the developments in the changing marketplace of information technology. Successful online companies and their practical experience should [...]
Management Der Internationalisierung
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Author : Stefan Schmid
language : de
Publisher: Springer-Verlag
Release Date : 2009-02-17
Management Der Internationalisierung written by Stefan Schmid and has been published by Springer-Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-02-17 with Business & Economics categories.
Viele Unternehmen sind heute grenzüberschreitend tätig. Die Internationalisierung von Unternehmen erfordert dabei auch ein aktives Management. Der Sammelband setzt sich aus Anlass des 65. Geburtstags von Michael Kutschker mit dem Management der Internationalisierung auseinander. Neben Grundfragen des Internationalen Managements behandelt das Buch unter anderem Besonderheiten des Beschaffungs-, Marketing- und Personalmanagements international tätiger Unternehmen. Dabei wird deutlich, dass Unternehmen nicht nur ihre grenzüberschreitenden Strategien, Strukturen und Systeme adäquat gestalten müssen, sondern auch das Management der Funktionalbereiche im Hinblick auf die Internationalisierung nicht vernachlässigen dürfen. Das Werk enthält sowohl Beiträge von anerkannten Forschern als auch von Unternehmensvertretern und schlägt damit die Brücke zwischen Wissenschaft und Praxis.
Quellen Des Internationalen Einheitsrechts
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Author : Konrad Zweigert
language : en
Publisher: BRILL
Release Date : 1973-06-25
Quellen Des Internationalen Einheitsrechts written by Konrad Zweigert and has been published by BRILL this book supported file pdf, txt, epub, kindle and other format this book has been release on 1973-06-25 with Law categories.