Introduction To Help Desk Concepts And Skills
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Introduction To Help Desk Concepts And Skills
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Author : Susan Sanderson
language : en
Publisher: McGraw-Hill/Irwin
Release Date : 2003-09-17
Introduction To Help Desk Concepts And Skills written by Susan Sanderson and has been published by McGraw-Hill/Irwin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-09-17 with Computers categories.
This textbook is intended for students studying for AS degrees in computer information systems or information technology, or for secondary programs teaching vocational/technical programs, with varying degrees of computer knowledge who are training for jobs in desktop support and help desks.
It Manager S Handbook
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Author : Bill Holtsnider
language : en
Publisher: Elsevier
Release Date : 2010-07-26
It Manager S Handbook written by Bill Holtsnider and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-07-26 with Computers categories.
IT Manager's Handbook, Second Edition, provides essential information to help students understand the responsibilities of today's IT Management professionals: not only planning network security and implementing disaster recovery plans, but also such vital tasks as creating budgets, administering compliance, and managing staff. In particular, the book discusses business practices that are most critical to effective IT operations: recruiting, budgeting, resource planning, managing personnel, and working with vendor. This updated version includes expanded coverage on such critical IT management topics as security, disaster recovery, storage, government/regulatory compliance, and project management. Information is organized modularly so that instructors and students can delve directly into only the topics needed. Each chapter contains additional resources sections for books, articles, and websites relevant to that topic. It contains new material on key technology topics such as open source, outsourcing, offshoring, and handhelds, plus updated coverage of e-commerce, remote access, intranets, and LAN/WAN management. A completely updated and expanded second edition that provides practical, easily accessible management advice written specifically for new IT managers: · Brings you up to speed on those business practices most critical to effective IT operations: recruiting, budgeting, resource planning, managing personnel, and working with vendors. · Includes expanded coverage on such critical IT management topics as security, disaster recovery, storage, government/regulatory compliance, and project management.· Organizes information modularly so you can delve directly into only the topics that you need. · Provides a unique management perspective on those specific technical issues with the most significant business ramifications.· Includes new material on key technology topics such as open source, wireless, handhelds, outsourcing, offshoring, and operations, as well as updated coverage of e-commerce, remote access, intranets, and LAN/WAN management.
Introduction To Computers For Healthcare Professionals
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Author : Irene Joos
language : en
Publisher: Jones & Bartlett Learning
Release Date : 2019-12-18
Introduction To Computers For Healthcare Professionals written by Irene Joos and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-12-18 with Medical categories.
Introduction to Computers for Health Care Professionals, Seventh Edition is a contemporary computer literacy text geared toward nurses and other healthcare students.
It Service Management
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Author : Ernest Brewster
language : en
Publisher: BCS, The Chartered Institute for IT
Release Date : 2012-05-08
It Service Management written by Ernest Brewster and has been published by BCS, The Chartered Institute for IT this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-05-08 with Business & Economics categories.
ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL(R) licensed product.
Foundations For Community Health Workers
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Author : Timothy Berthold
language : en
Publisher: John Wiley & Sons
Release Date : 2016-05-02
Foundations For Community Health Workers written by Timothy Berthold and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05-02 with Medical categories.
Training, credentialing and employment opportunities for Community Health Workers (CHW) are expanding across the nation. Foundations for Community Health Workers, 2nd Edition provides a practical and comprehensive introduction to essential skills for CHWs, with an emphasis on social justice, cultural humility, and client-centered practice. Real-life case studies and quotes from working CHWs illustrate challenges and successes on the job. For additional details, please visit: http://wileyactual.com/bertholdshowcase/
Case Management
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Author : Arthur J. Frankel
language : en
Publisher: Oxford University Press, USA
Release Date : 2019
Case Management written by Arthur J. Frankel and has been published by Oxford University Press, USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with Medical categories.
Over the course of twenty years and across three editions, this text has approached case management as both an art and a science by providing students and practitioners with the basics of case management theory, skills, and applications. This fourth edition, which focuses on both the social work and nursing professions, offers trainers, instructors, and students detailed information about how case management is delivered, major issues encountered in practice, how services are affected by different populations, and the unique skills that are required by case managers in order to be effective. Chapter exercises and numerous case examples help readers practice some of the skills associated with the content offered.Case Management is unique in that it brings together the major professions that conduct case management in the United States. It is focused on skill learning more than on theory, and discusses not only the importance of case management in the current social work and medical milieu, but also the challenges that case managers face in helping clients. In addition, the text offers a model for integrated case management between professions and in numerous settings, including nursing centers, community mental health facilities, and criminal justice centers.
Computers In The Medical Office
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Author : Susan Sanderson
language : en
Publisher: McGraw-Hill Science, Engineering & Mathematics
Release Date : 2004-06
Computers In The Medical Office written by Susan Sanderson and has been published by McGraw-Hill Science, Engineering & Mathematics this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-06 with Medical categories.
This revision incorporates the important changes both in the Medisoft program and in the medical office environment. Computers in the Medical Office offers training and applications using full-featured, state-of-the-art software and current, realistic medical office cases while building transferable computerized medical billing and scheduling skills. Although it is correlated to Medisoft software, students who complete CIMO learn the appropriate terminology and skills necessary to use any patient billing software program with minimal additional training..
Always On Seamless Support Around The Clock
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Author : Jayashankar Lingaiah
language : en
Publisher: Notion Press
Release Date : 2025-01-07
Always On Seamless Support Around The Clock written by Jayashankar Lingaiah and has been published by Notion Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-01-07 with Business & Economics categories.
A handy guide for IT Service Desk Analysts, Managers, and infra leaders who are part of IT support service. This book contains building blocks, and detailed steps to build and manage a strong service desk team for exceptional customer service. Emphasis on continuous learning through regular training, knowledge sharing, and focusing on motivation and wellbeing of the employees with realtime scenarios on various processes. Salient Features: Service Desk Fundamentals Processes (Incident Management, Problem Management, Access Management and Request fulfillment) Service Desk Metrics and KPIs Setting Up and Managing the service desk team Processes and best practices Continuous Improvement and Learning Challenges and effective management Case studies
Introduction To Related Subjects Instruction And Inservice Training Materials
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Author :
language : en
Publisher:
Release Date : 1982
Introduction To Related Subjects Instruction And Inservice Training Materials written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1982 with categories.
Catalog
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Author : Pikes Peak Community College
language : en
Publisher:
Release Date : 2018
Catalog written by Pikes Peak Community College and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with categories.