It S The Customer Stupid
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It S The Customer Stupid
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Author : Michael A Aun
language : en
Publisher: John Wiley & Sons
Release Date : 2011-01-13
It S The Customer Stupid written by Michael A Aun and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-13 with Business & Economics categories.
Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied. Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more. This fun-to-read book explains common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't. Get proven steps to REALLY put your customer at the center of what you do Distinguish your business from the competition by understanding the principle that good sales ARE good service Author received the Toastmasters "World Championship of Public Speaking" award and is also a full-time businessman practicing what he preaches daily It's the Customer, Stupid! reveals key actions that will shake up your business approach. Your customers will love you for them, and you'll love the effect on sales!
It S The Customer Stupid
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Author : Michael A Aun
language : en
Publisher: John Wiley & Sons
Release Date : 2011-02-08
It S The Customer Stupid written by Michael A Aun and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-02-08 with Business & Economics categories.
Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied. Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more. This fun-to-read book explains common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't. Get proven steps to REALLY put your customer at the center of what you do Distinguish your business from the competition by understanding the principle that good sales ARE good service Author received the Toastmasters "World Championship of Public Speaking" award and is also a full-time businessman practicing what he preaches daily It's the Customer, Stupid! reveals key actions that will shake up your business approach. Your customers will love you for them, and you'll love the effect on sales!
It S The Customer Stupid
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Author :
language : en
Publisher: Ralph W. Crosby
Release Date : 2010
It S The Customer Stupid written by and has been published by Ralph W. Crosby this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Customer relations categories.
Part 2 Know Your Customer Stupid 43 Mistakes Businesses Make
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Author : Duncan Bannatyne
language : en
Publisher: Hachette UK
Release Date : 2011-08-04
Part 2 Know Your Customer Stupid 43 Mistakes Businesses Make written by Duncan Bannatyne and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-08-04 with Business & Economics categories.
Part 2: Know Your Customer, Stupid - 43 Mistakes Businesses Make. The UK's no.1 business expert is back with his most forthright and hard-hitting ideas yet! Duncan's razor-sharp advice will immediately enable you to do your day job a whole lot better.
Smart Customers Stupid Companies
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Author : Michael Hinshaw
language : en
Publisher:
Release Date : 2012
Smart Customers Stupid Companies written by Michael Hinshaw and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Consumer behavior categories.
The Customer S Always Wrong
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Author : Geoff Tibballs
language : en
Publisher: Michael O'Mara Books
Release Date : 2013-10-04
The Customer S Always Wrong written by Geoff Tibballs and has been published by Michael O'Mara Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-04 with Humor categories.
Customers do say the dumbest things, and this hilarious book contains a whole host of crass, stupid and just plain odd requests and queries heard on the high street. Featuring laugh out loud remarks from coffee shops and supermarkets to bars and bookshops, read safely in the knowledge that you would never make the same embarrassing errors (would you?), as The Customer's Always Wrong illustrates just how silly people can be.
The Life Of A Cashier The Good The Bad And The Stupid
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Author : L. Benoit
language : en
Publisher: Lulu.com
Release Date : 2014-02-21
The Life Of A Cashier The Good The Bad And The Stupid written by L. Benoit and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-02-21 with Humor categories.
All the different issues Cashiers and CSM's deal with on a regular basis at the work place.
Client Centricity
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Author : Jan U. Hagen
language : en
Publisher: Murmann Publishers GmbH
Release Date : 2015-06-11
Client Centricity written by Jan U. Hagen and has been published by Murmann Publishers GmbH this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-11 with Business & Economics categories.
The financial market crisis has brought the very business models of many banks into question. What lessons should banks take from these events? What consequences will the industry have to face when dealing with clients? These questions are at the center of this book, with contributions from renowned experts and examples from theory and practice. Client commitment – the pursuit of pure customer focus – has become a success factor in many areas of the banking industry. This book sheds light on the theoretical aspects of client commitment and shows how its various facets are being put into practice.
Cim Handbook Of Strategic Marketing
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Author : Colin Egan
language : en
Publisher: Taylor & Francis
Release Date : 2010-02-17
Cim Handbook Of Strategic Marketing written by Colin Egan and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-02-17 with Business & Economics categories.
The CIM Handbook of Strategic Marketing targets senior executives responsible for shaping and managing the company's strategic direction. The strategic dimensions of marketing management are emphasised along with the critical importance of matching the company's capabilities with genuinely attractive market sectors. The Handbook's strategic perspective and pragmatic outlook pervade the text and underpin its practical foundations. The rise of global competition and continuous innovation have redefined market structures, reshaped industries and given customers unprecedented value and choice. In this era of customer sovereignty there is a tremendous amount of pressure on organizations to adopt the principles of the marketing concept and to develop a much sharper strategic focus. The CIM Handbook of Strategic Marketing is a reference source to guide effective marketing practice. It provides supportive material for managers and employees who are building their marketing competence by attending training programmes, and includes contributions from leading academics - such as, Peter Doyle, Malcolm McDonald, Nigel Piercy The book amounts to a firm blueprint written by leading marketing thinkers for designing and implementing effective marketing strategies and improving business performance. Colin Egan is Professor of Strategic Management at Leicester Business School. Michael J Thomas is Professor of Marketing at the University of Strathclyde Business School.
The New Secrets Of Ceos
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Author : Andrew Cave
language : en
Publisher: Hachette UK
Release Date : 2010-12-07
The New Secrets Of Ceos written by Andrew Cave and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-12-07 with Business & Economics categories.
Steve Tappin and Andrew Cave interview more than two hundred of the world’s top CEOs to discover what matters to them, how they run their businesses today, and how they expect their leadership to change in the future. Tappin and Cave offer a glimpse into the business worlds and personal lives of some of the most influential people today.