It Service Procurement Based On Ispl
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It Service Procurement Based On Ispl
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Author : Van Haren Publishing
language : en
Publisher: The Stationery Office
Release Date : 2005-11-02
It Service Procurement Based On Ispl written by Van Haren Publishing and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-11-02 with Business & Economics categories.
This pocket guide provides a quick reference to key concepts related to IT services procurement, as defined within the European Information Services Procurement Library (ISPL), an approach based on best practice derived from the European public and private sectors. Topics covered include: acquisition initiation and completion, strategy and planning, risk management, tendering, contract monitoring, and decision point planning.
Service Management Strategies That Work
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Author : Troy DuMoulin
language : en
Publisher: Van Haren
Release Date : 2007-09-09
Service Management Strategies That Work written by Troy DuMoulin and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-09-09 with Education categories.
Pink Elephant is the world leader in IT management best practices, offering solutions to public and private businesses worldwide, many of them listed in the Fortune 500. The Company specializes in improving the quality of IT services through the application of recognized frameworks, including the IT Infrastructure Library (ITIL®).
Defining It Success Through The Service Catalog
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Author : Troy DuMoulin
language : en
Publisher: Van Haren
Release Date : 2007-02-12
Defining It Success Through The Service Catalog written by Troy DuMoulin and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-02-12 with Education categories.
The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard ‘service products’ enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
Bisl Business Information Services Library
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Author : Yvette Backer
language : en
Publisher: Van Haren
Release Date : 2007-10-05
Bisl Business Information Services Library written by Yvette Backer and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-10-05 with Education categories.
Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework which provides an effective solution for business information management. BiSL is a public domain standard which is consistent with ITIL and ASL. This management guide is an easy to use guide about the how and why of the Framework BiSL, Business Information Service Library, that is governed by the ASL BiSL Foundation. It describes the best way to manage and execute business information management in day-to-day practice, and how BiSL can be of use with this. To illustrate the implementation of BiSL, a separate case history is being evolved throughout the text. Supports EXIN BiSL Exams
It Service Management From Hell Based On Not Itil
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Author : Paul Wilkinson
language : en
Publisher: Van Haren
Release Date : 2007-01-01
It Service Management From Hell Based On Not Itil written by Paul Wilkinson and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-01-01 with Education categories.
A humorous approach to a universally adopted standard.
The Efqm Excellence Model For Assessing Organizational Performance
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Author : Chris Hakes
language : en
Publisher: Van Haren
Release Date : 2007-07-05
The Efqm Excellence Model For Assessing Organizational Performance written by Chris Hakes and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-07-05 with Education categories.
The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual European Excellence Award . It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to:assess the health of their organization, identify its strengths and areas for improvement and periodically measure progressidentify and share good management practices, both internally and externallyanticipate and target their desired results in tangible, measurable waysWhether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and evolution of the EFQM Excellence Model, the nature of EFQM and its networks today, and, most importantly, provides step-by-step guidance, together with a series of analysis pro-formas, to enable readers to facilitate an assessment of an organization against each of the 32 elements ( criterion parts ) of the EFQM Excellence Model.
Implementing Leading Standards For It Management
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Author : Getronics
language : en
Publisher: Van Haren
Release Date : 2006-09-30
Implementing Leading Standards For It Management written by Getronics and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-30 with Education categories.
In a world in which people and organizations have to communicate in constantly changing settings standards play a big role. By standards we mean established, described, and widely accepted agreements that make communication between systems – people process and technology – possible and predictable. Getronics has a long history in using and developing IT standards. In 1990 they introduced ITIL into the Dutch market. Subsequently they have helped redevelop ITIL and at the same time expanded the best practices with the development of ASL and BiSL. They have demonstrated their thought leadership and practical knowledge in all areas of IT management and always shared this knowledge with others. In their view a common language to communicate at different levels seems a prerequisite of the network society. This publication Leading standards for IT Management gives the vision of Getronics on standardization in IT. It explains why standards are so important today and the way in which standards come about en how they are accepted. The book describes why IT professionals should adopt and use standards. This publication does not pretend to give an overview of all standards available. On the contrary, it is the selection of standards that was made by Getronics that makes this book useful. It is their conviction or vision that these standards are dominant, inescapable or promising. These standards are: EFQM, Six Sigma, Malcolm Baldrige, CobiT, ITIL, ASL, BiSL, ISO/IEC 20000, CMMI, ISO 17799, MOF, ISPL, PRINCE2, IPMA, PMI-PMBOK, MSP, XML, J2EE, .NET, MDA, UML The cooperation of people, processes and technology play an important role in the provision of good information services. Standards play a vital role in communication at all levels between the components of information services. With this book the authors want to help organizations making the right choices.
Implementing Metrics For It Service Management
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Author : David Smith
language : en
Publisher: Van Haren
Release Date : 2008-08-08
Implementing Metrics For It Service Management written by David Smith and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-08-08 with Education categories.
This book “Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management. This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book “Metrics for IT Service Management” also published by Van Haren Publishing.
Service Agreements A Management Guide
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Author : Robert Johnston
language : en
Publisher: Van Haren
Release Date : 2006-09-09
Service Agreements A Management Guide written by Robert Johnston and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-09 with Education categories.
Note: This book is available in several languages: Chinese, English. This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.
Iso 9001 2000
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Author : Ray Tricker
language : en
Publisher: The Stationery Office
Release Date : 2006-10-10
Iso 9001 2000 written by Ray Tricker and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-10-10 with Business & Economics categories.
With the publication of ISO 9001:2000, there is now a single quality management "requirements" standard that is applicable to all organisations, products and services. ISO 9001:2000 is the only standard that can be used for the certification of a quality management system (QMS) and its generic requirements can be used by any organisation. It is the quality standard which specifies the requirements of quality management systems for use where organisations need to demonstrate their capability to provide products and services which meet both customer needs and relevant regulatory requirements.