Keeping The Service Going

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Keeping The Service Going

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Author : Jenny Dugmore
language : en
Publisher: BSI British Standards Institution
Release Date : 2005

Keeping The Service Going written by Jenny Dugmore and has been published by BSI British Standards Institution this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.

This book covers the service continuity and availability management, incident management and problem management processes, which are contained in clauses 6.3 and 8 of ISO/IEC 20000. It explains the role of these processes in keeping the customer's service going, ranging from continuity planning through to the fast-fixing of incidents. It compares the processes and describes how they interface with each other. It includes example metrics and audit evidence, with practical tips and techniques that will help a service provider achieve the requirements.

Getting Clients And Keeping Clients For Your Service Business

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Author : M. D. Weems
language : en
Publisher: Atlantic Publishing Company
Release Date : 2007-04

Getting Clients And Keeping Clients For Your Service Business written by M. D. Weems and has been published by Atlantic Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-04 with Customer relations categories.

Many books are written on how to attract more business for retail stores or new products, but this is the only book written for the small business service provider. Whether you are an attorney, doctor, accountant, consultant, personal trainer, insurance agent, Web or computer consultant, graphic designer, dentist, landscape or pool caretaker, professional cleaner, wedding planner, tree trimmer, caterer, or pet sitter, this book is for you. The truth is unless you keep a steady stream of clients coming through your doors, you will never be as successful as you would really like to be. If you're great at working with clients and you do an excellent job of providing your services, you have the capability to turn your service business into a highly profitable firm, easily. If you are like most small business service providers, getting and keeping new clients is hard work and takes up most of your time. And it is a big challenge. Yet this was not the reason you went into business. You went into business to assist your customers and make a financially rewarding business for yourself. This new book will guide you back to your original goals for going into business while making your life easier. Developing a low-cost proven marketing system doesn't have to be difficult or time consuming. This book details the principles and practices of marketing for the professional service business. In 30 days or less, you will be so successful in attracting all the business you will ever need that you can select the clients you want to serve. This specialized book will demonstrate methodically how to market and promote your services easily, inexpensively, and most important profitably. You will learn how to find new business clients quickly and keep existing ones satisfied by selling client based solutions and services by putting technology and low-cost marketing devices into place that take little or no time on your part. You will learn to develop a marketing plan with hundreds of practical marketing ideas to help successful service providers attract new clients and increase business with existing ones. Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company presidentâe(tm)s garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.

Service Service Service The Key To Winning And Keeping Customers For Life

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Author : Marian Thomas
language : en
Publisher:
Release Date : 1992-02

Service Service Service The Key To Winning And Keeping Customers For Life written by Marian Thomas and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992-02 with Business & Economics categories.

Delighting Your Customers

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Author : Susan Nash
language : en
Publisher: How To Books Ltd
Release Date : 2001

Delighting Your Customers written by Susan Nash and has been published by How To Books Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.

It takes ten times as much investment to obtain business from a new customer as it does to generate more revenue from existing customers. This practical guide advises companies and organizations on how to implement a customer service strategy that should keep customers coming back. It presents case studies, research findings, quizzes and checklists to help companies re-evaluate their own customer care and retention policies.

Client Centered Service How To Keep Them Coming Back For More

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Author : DW. Cottle
language : en
Publisher:
Release Date : 1990

Client Centered Service How To Keep Them Coming Back For More written by DW. Cottle and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with categories.

Remarkable Service

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Author : The Culinary Institute of America
language : en
Publisher: John Wiley & Sons
Release Date : 2009-05-04

Remarkable Service written by The Culinary Institute of America and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-05-04 with Cooking categories.

As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong. Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.

The Best Service Is No Service

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Author : Bill Price
language : en
Publisher: John Wiley & Sons
Release Date : 2011-09-14

The Best Service Is No Service written by Bill Price and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-09-14 with Business & Economics categories.

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences

Thank You For Your Service Veterans Go To War Go Home Get Old And Die

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Author : Tim Connelly
language : en
Publisher: Lulu.com
Release Date : 2012-11-19

Thank You For Your Service Veterans Go To War Go Home Get Old And Die written by Tim Connelly and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-11-19 with Poetry categories.

GO TO WAR, GO HOME, GET OLD, AND DIE. POEMS ABOUT THE SOLDIERS WHO HAVE GONE TO WAR FOR THE UNITED STATES OVER THE PAST 50 YEARS.

Going To Service A Sequel To My Station And Its Duties By The Author Of The Last Day Of The Week I E Eliza Cheap

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Author : Eliza Cheap
language : en
Publisher:
Release Date : 1836

Going To Service A Sequel To My Station And Its Duties By The Author Of The Last Day Of The Week I E Eliza Cheap written by Eliza Cheap and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1836 with categories.

God Only Knows

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Author : Xavier Knight
language : en
Publisher: Hachette UK
Release Date : 2009-03-23

God Only Knows written by Xavier Knight and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-03-23 with Fiction categories.

Julia Turner, an ambitious educator in her mid-thirties, leaves a high-profile job in Chicago to return to Dayton, Ohio to serve as superintendent of Christian Light, the K-12 private school system from which she graduated two decades earlier. A single mother with an ugly divorce and a complex childhood in her rearview mirror, Julia views her mission as a chance to contribute to her hometown and conquer the demons from her past. But she never expects to confront the one sin she and her childhood friends agree to bury as teens-the accident that left Eddie Walker hospitalized and incapacitated. Meanwhile, Detective Peter Whitlock, Eddie Walker's older bother, is still determined to find the person(s) responsible for his brother's condition. As an unrelated investigation leads to another woman who is involved in the accident, the responsible parties must decide whether they will keep their dark secrets, or tell the truth and let God decide the outcome.