Kundenorientierung Im Elektrohandwerk Empirische Befunde Und Empfehlungen F R Die Berufsbildung
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Kundenorientierung Im Elektrohandwerk Empirische Befunde Und Empfehlungen F R Die Berufsbildung
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Author : Christoph Bohne
language : de
Publisher: diplom.de
Release Date : 2012-01-20
Kundenorientierung Im Elektrohandwerk Empirische Befunde Und Empfehlungen F R Die Berufsbildung written by Christoph Bohne and has been published by diplom.de this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-01-20 with Education categories.
Inhaltsangabe:Einleitung: Mehr Erfolg im Umgang mit Kunden. Der erste Knigge für Handwerker so titelt das in neunter Auflage erschienene Buch. Dies gibt Anlass das Thema Kundenorientierung auch aus wissenschaftlicher Sicht näher zu beleuchten. Bezugnehmend auf die volkswirtschaftliche Theorie der Drei-Sektoren-Hypothese hat sich nicht nur in Deutschland, sondern auch in anderen europäischen Ländern, eine Entwicklung zum heute vorherrschenden Dienstleistungssektor vollzogen. Seit den 1970er Jahren ist in Deutschland überwiegend aufgrund des gesellschaftlichen Strukturwandels der wirtschaftliche Tätigkeitsschwerpunkt im Bereich des Dienstleistungssektors angesiedelt. Dienstleistungen umfassen heute etwa drei Viertel des Wertschöpfungs- und Beschäftigungsbeitrages in Deutschland. Damit trägt der Dienstleistungssektor, in dem KOR1 zunehmend wichtiger wird, den mit Abstand größten Anteil an der gesamtwirtschaftlichen Wertschöpfung. Es ist daher besonders wichtig, den Markt der Dienstleistungen in Deutschland genau zu beobachten und zu analysieren, um auf Entwicklungen und Veränderungen rechtzeitig reagieren zu können. Das Handwerk, einschließlich der etwa 75.000 Elektrohandwerksbetriebe, ist dem Dienstleistungssektor aus historischer Sicht zwar nicht unmittelbar zugeordnet; es weist jedoch aufgrund des kundenorientierten Strukturwandels eine sehr enge Verzahnung auf und hat sich in den letzten 20 Jahren sichtbar gewandelt. Das Handwerk besitzt einen bedeutsamen Stellenwert in der deutschen Volkswirtschaft und stellt ca. 8,4 % der Bruttowertschöpfung dar das sind 487,9 Mrd. Euro Umsatz. Es handelt sich daher um eine sehr wichtige Forschungsaufgabe, sich die aktuelle Situation des Handwerkes zu vergegenwärtigen, um neue Möglichkeiten zu erschließen. Nur so kann das Handwerk den veränderten und gestiegenen Kundenanforderungen gerecht werden. Zwischen Handwerksbetrieben besteht ein anhaltender Wettbewerb. Insbesondere wenn sich mehrere (Elektro-)Handwerksbetriebe in einem Stadtteil oder in dörflicher Region befinden und nur eine geringe Entfernung zwischen diesen besteht. Gerade in diesem Fall sollten Betriebe daran interessiert sein, sich in qualitativer Form voneinander abzugrenzen und eine höhere Leistungsdimension anstreben. So sind die Betriebe in der Lage langfristige Kundenbindung, Kundenloyalität und Umsatzgenerierung zu erreichen. KOR bildet bereits seit mehreren Jahren einen wichtigen Bestandteil der Unternehmensführung und wird [...]
Skills And Inequality
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Author : Marius R. Busemeyer
language : en
Publisher: Cambridge University Press
Release Date : 2015
Skills And Inequality written by Marius R. Busemeyer and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with Business & Economics categories.
This book argues that critical choices about the institutional design of education systems in the post-war period have long-term implications for social inequality.
Handbook Of Technical And Vocational Education And Training Research
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Author : Felix Rauner
language : en
Publisher: Springer Science & Business Media
Release Date : 2008-12-16
Handbook Of Technical And Vocational Education And Training Research written by Felix Rauner and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-12-16 with Education categories.
Technical and vocational education and training (TVET) research has become a recognized and well-defined area of interdisciplinary research. This is the first handbook of its kind that specifically concentrates on research and research methods in TVET. The book’s sections focus on particular aspects of the field, starting with a presentation of the genesis of TVET research. They further feature research in relation to policy, planning and practice. Various areas of TVET research are covered, including on the vocational disciplines and on TVET systems. Case studies illustrate different approaches to TVET research, and the final section of the book presents research methods, including interview and observation methods, as well as of experimentation and development. This handbook provides a comprehensive coverage of TVET research in an international context, and, with special focus on research and research methods, it is a cutting-edge resource and reference.
The Overeducated American
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Author : Richard Barry Freeman
language : en
Publisher: New York : Academic Press
Release Date : 1976
The Overeducated American written by Richard Barry Freeman and has been published by New York : Academic Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1976 with Education categories.
Analyzes the 1970s downturn in the labor market for college-educated manpower, considers consequences for educational institutions, and explores policies for alleviating the situation. Bibliogs.
Preparing For Life In A Digital Age
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Author : Julian Fraillon
language : en
Publisher:
Release Date : 2014
Preparing For Life In A Digital Age written by Julian Fraillon and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with categories.
Report of the International Computer and Information Literacy Study (ICILS), that studied the extent to which young people have developed computer and information literacy (CIL) to support their capacity to participate in the digital age. The study focused on: variations in CIL within and across countries; aspects of schools, education systems and teaching associated with student achievement in CIL; the extent to which students' access to, familiarity with, and self-reported proficiency in using computers is associated with student achievement in CIL; and aspects of students' personal and social backgrounds associated with CIL. [p.15, ed].
Humans Are Underrated
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Author : Geoff Colvin
language : en
Publisher: Penguin
Release Date : 2015-08-04
Humans Are Underrated written by Geoff Colvin and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-08-04 with Business & Economics categories.
As technology races ahead, what will people do better than computers? What hope will there be for us when computers can drive cars better than humans, predict Supreme Court decisions better than legal experts, identify faces, scurry helpfully around offices and factories, even perform some surgeries, all faster, more reliably, and less expensively than people? It’s easy to imagine a nightmare scenario in which computers simply take over most of the tasks that people now get paid to do. While we’ll still need high-level decision makers and computer developers, those tasks won’t keep most working-age people employed or allow their living standard to rise. The unavoidable question—will millions of people lose out, unable to best the machine?—is increasingly dominating business, education, economics, and policy. The bestselling author of Talent Is Overrated explains how the skills the economy values are changing in historic ways. The abilities that will prove most essential to our success are no longer the technical, classroom-taught left-brain skills that economic advances have demanded from workers in the past. Instead, our greatest advantage lies in what we humans are most powerfully driven to do for and with one another, arising from our deepest, most essentially human abilities—empathy, creativity, social sensitivity, storytelling, humor, building relationships, and expressing ourselves with greater power than logic can ever achieve. This is how we create durable value that is not easily replicated by technology—because we’re hardwired to want it from humans. These high-value skills create tremendous competitive advantage—more devoted customers, stronger cultures, breakthrough ideas, and more effective teams. And while many of us regard these abilities as innate traits—“he’s a real people person,” “she’s naturally creative”—it turns out they can all be developed. They’re already being developed in a range of far-sighted organizations, such as: • the Cleveland Clinic, which emphasizes empathy training of doctors and all employees to improve patient outcomes and lower medical costs; • the U.S. Army, which has revolutionized its training to focus on human interaction, leading to stronger teams and greater success in real-world missions; • Stanford Business School, which has overhauled its curriculum to teach interpersonal skills through human-to-human experiences. As technology advances, we shouldn’t focus on beating computers at what they do—we’ll lose that contest. Instead, we must develop our most essential human abilities and teach our kids to value not just technology but also the richness of interpersonal experience. They will be the most valuable people in our world because of it. Colvin proves that to a far greater degree than most of us ever imagined, we already have what it takes to be great.
Education And Development In Afghanistan
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Author : Uwe H. Bittlingmayer
language : en
Publisher: transcript Verlag
Release Date : 2019-03-31
Education And Development In Afghanistan written by Uwe H. Bittlingmayer and has been published by transcript Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-03-31 with Social Science categories.
After years of military interventions, the current situation in Afghanistan is highly ambivalent and partially contradictory - especially regarding the interplay of development, peace, security, education, and economy. Despite numerous initiatives, Afghanistan is still confronted with a poor security and economic condition. At the same time, enrollment numbers in schools and universities as well as the rate of academics reached a historical peak. This volume investigates the tension between these ambivalent developments. Sociologists, political and cultural scientists along with development workers, educators, and artists from Germany and Afghanistan discuss the idea that education is primary for rebuilding a stable Afghan state and government.
Causes Of International Migration
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Author : Bob Vandererf
language : en
Publisher: DIANE Publishing
Release Date : 1996
Causes Of International Migration written by Bob Vandererf and has been published by DIANE Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with categories.
Reviews the current state of the art in research on the causes of international migration, & to prepare scientifically for the organization & execution of migration surveys & analytical studious in sending & receiving countries. Contains: determinants of internat'l. migration: theoretical approaches & an inventory for research; data availability; modeling internat'l. migration: econ. & econometric issues; Turkish migration to Western Europe; Sub-Saharan Africa; Migrations in Lithuania, Poland & the Ukraine; the future of East-West Migration, & more.
Changing Structures Of Inequality
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Author : Yannick Lemel
language : en
Publisher: McGill-Queen's Press - MQUP
Release Date : 2002
Changing Structures Of Inequality written by Yannick Lemel and has been published by McGill-Queen's Press - MQUP this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Equality categories.
The international sociological community has engaged recently in a controversial discussion on social inequality. There is a vigourous debate on whether the traditional concepts of social class and social stratification are still useful. Some researchers argue that social classes still offer a key explanation to social inequalities while others challenge the long-standing tradition of class analysis. New approaches have been proposed to describe recent social changes in the stratification system: vanishing middle class, two-thirds societies, cosmographic inequality, and classless society, among others.
New Deals
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Author : Peter Herriot
language : en
Publisher:
Release Date : 1995-08-15
New Deals written by Peter Herriot and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-08-15 with Business & Economics categories.
Drawing on data gathered from nearly 200 managers, this study examines the important issues of career change and management from the perspective of the individual employee. It also discusses the need to focus on innovation in the creation of new jobs.