L Usager Acteur Du Service Public
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L Usager Acteur Du Service Public
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Author : Olivier Bachelard
language : fr
Publisher:
Release Date : 2022
L Usager Acteur Du Service Public written by Olivier Bachelard and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022 with categories.
Les Usagers Du Service Public
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Author : Gilles Jeannot
language : fr
Publisher: Presses Universitaires de France - PUF
Release Date : 1998
Les Usagers Du Service Public written by Gilles Jeannot and has been published by Presses Universitaires de France - PUF this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Human services categories.
Le service public connaît une mutation dont l'usager est l'enjeu. En effet, depuis plusieurs années, on assiste à deux mouvements importants : des transformations dans la gestion esquissant un passage d'une logique de production d'infrastructures à une logique de prestation de services ; des tentatives de dérégulation ou de privatisation qui s'efforcent de faire de l'usager un acteur économique sur le marché. Ainsi, cet ouvrage montre comment l'usager est devenu le point de mire des réformes du service public qui se succèdent depuis 1985, en étudiant l'histoire de la notion d'usager, les réformes de la gestion du service public et l'histoire de la relation usager/citoyen.
Usagers Ou Consommateurs
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Author : Ygal Fijalkow
language : fr
Publisher: Presses Univ. du Mirail
Release Date : 2006
Usagers Ou Consommateurs written by Ygal Fijalkow and has been published by Presses Univ. du Mirail this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Telecommunication categories.
The Bureaucrat And The Poor
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Author : Vincent Dubois
language : en
Publisher: Routledge
Release Date : 2016-03-16
The Bureaucrat And The Poor written by Vincent Dubois and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-03-16 with Political Science categories.
Welfare offices usually attract negative descriptions of bureaucracy with their queues, routines, and impersonal nature. Are they anonymous machines or the locus of neutral service relationships? Showing how people experience state public administration, The Bureaucrat and the Poor provides a realistic view of French welfare policies, institutions and reforms and, in doing so, dispels both of these myths. Combining Lipsky's street-level bureaucracy theory with the sociology of Bourdieu and Goffman, this research analyses face-to-face encounters and demonstrates the complex relationship between welfare agents, torn between their institutional role and their personal feelings, and welfare applicants, required to translate their personal experience into bureaucratic categories. Placing these interactions within the broader context of social structures and class, race and gender, the author unveils both the social determinations of these interpersonal relationships and their social functions. Increasing numbers of welfare applicants, coupled with mass unemployment, family transformations and the so-called 'integration problem' of migrants into French society deeply affect these encounters. Staff manage tense situations with no additional resources - some become personally involved, while others stick to their bureaucratic role; most of them alternate between involvement and detachment, assistance and domination. Welfare offices have become a place for 're-socialisation', where people can talk about their personal problems and ask for advice. On the other hand, bureaucratic encounters are increasingly violent, symbolically if not physically. More than ever, they are now a means of regulating the poor.
D Veloppement Territorial Durable Renforcement Des Relations Intersectorelles
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Author : Council of Europe
language : en
Publisher: Council of Europe
Release Date : 2003-01-01
D Veloppement Territorial Durable Renforcement Des Relations Intersectorelles written by Council of Europe and has been published by Council of Europe this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-01-01 with Political Science categories.
L'aménagement du territoire joue un rôle important dans le renforcement des relations intersectorielles. Mais, la diversité de l'environnement, des valeurs culturelles, et des caractéristiques nationales et ethniques est un atout majeur en Europe qu'il convient de préserver et de mettre en valeur dans le contexte de la mondialisation. Il est tout aussi important de réduire les disparités entre pays, régions et communes d'Europe en matière de qualité de vie, de perspectives économiques, de prospérité et de niveau de développement. La question de l'accès aux services essentiels - accès à l'eau potable, assainissement des eaux usées, collecte et traitement des déchets, transport public, construction durable - dans ce contexte prend ici toute son importance. Ouvrage en anglais et en français.
Enfance Plac E Et Service Public
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Author : Nadia Beddiar
language : fr
Publisher: Presses Univ. Septentrion
Release Date : 2021-11-10
Enfance Plac E Et Service Public written by Nadia Beddiar and has been published by Presses Univ. Septentrion this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-11-10 with Law categories.
Où en sommes-nous aujourd'hui en matière de respect des droits de l’enfant placé ? La consécration des droits des mineurs délinquants faisant l’objet d’un placement ordonné par l’autorité judiciaire est un phénomène relativement récent. Elle est l’occasion d’une rencontre intéressante entre les droits de l’enfant et les droits de l’usager que ...
Citoyen Ou Consommateur
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Author : Raphaële Espiet-Kilty
language : en
Publisher: Presses Univ Blaise Pascal
Release Date : 2006
Citoyen Ou Consommateur written by Raphaële Espiet-Kilty and has been published by Presses Univ Blaise Pascal this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Citizenship categories.
S Orienter Dans La Vie Une Valeur Supr Me
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Author : Francis Danvers
language : fr
Publisher: Presses Univ. Septentrion
Release Date : 2009-04-10
S Orienter Dans La Vie Une Valeur Supr Me written by Francis Danvers and has been published by Presses Univ. Septentrion this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-04-10 with Education categories.
L'orientation scolaire et professionnelle, l'orientation des adultes et la formation tout au long de la vie sont approchées ici selon les dimensions sociopolitiques, locales et internationales, pédagogiques, économiques et psychologiques. Cet ouvrage ouvre également sur la notion éthique de responsabilité des personnes dans leur auto-orientation, sans esquiver les discriminations, conflits et paradoxes liés à la question du sens de la réussite dans la vie
L Usager Du Service Public Administratif
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Author : Jean du Bois de Gaudusson
language : de
Publisher:
Release Date : 1974
L Usager Du Service Public Administratif written by Jean du Bois de Gaudusson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1974 with categories.
Changing Times Germany In 20 Th Century Europe Les Temps Qui Changent L Allemagne Dans L Europe Du 20 E Si Cle
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Author : Jürgen Elvert
language : en
Publisher: Peter Lang
Release Date : 2008
Changing Times Germany In 20 Th Century Europe Les Temps Qui Changent L Allemagne Dans L Europe Du 20 E Si Cle written by Jürgen Elvert and has been published by Peter Lang this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Business & Economics categories.
Proceedings of the doctoral summer seminar, «Changing times. Germany in 20th-Century Europe: Continuity, Evolution and Breakdowns», organised by the European Academy of Yuste Foundation in cooperation with the SEGEI network, in the Royal Monastery of Yuste and Palace of Charles V (10th-15th September 2007). Actes du séminaire doctoral d'été, « Les temps qui changent. L'Allemagne dans l'Europe du 20e siècle: Continuité, évolution et rupture », organisé par la Fondation Académie Européenne de Yuste et le réseau SEGEI dans le Monastère Royal de Yuste et le Palais de Charles Quint (du 10 au 15 septembre 2007).