Lead With Hospitality
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Lead With Hospitality
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Author : Taylor Scott
language : en
Publisher: BenBella Books
Release Date : 2021-04-27
Lead With Hospitality written by Taylor Scott and has been published by BenBella Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-04-27 with Business & Economics categories.
Across all industries and levels of organizations, one key leadership trait inspires and motivates more than any other: hospitality. We have all encountered inspirational leaders who've helped us, taught us, encouraged us, pushed us to get outside our comfort zones, or motivated us to become the best version of ourselves. What is it about their leadership styles that inspires us to do more for our team and our personal and professional growth? Turns out, we admire these leaders for the same reasons we love our favorite hotels, resorts, restaurants, or bars: How they make us feel is essential. Members of today's workforce—especially millennials and Gen Z—are looking for inspiring environments and work that truly fulfills them. Before anyone is compelled to do anything they first must feel. Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: • How making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose • How serving people with empathy and compassion sparks workers' highest productivity • How making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity • How making people feel significant drives them to deliver their best work He also shares specific, practical steps you can take to put these principles into action. Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.
Strategic Hospitality Leadership
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Author : Russell Arthur Smith
language : en
Publisher: John Wiley & Sons
Release Date : 2011-01-25
Strategic Hospitality Leadership written by Russell Arthur Smith and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-25 with Business & Economics categories.
Doing business in the tourism and hospitality scene in Asia can be very interesting and rewarding but also poses many challenges. Not many books have been written on the hospitality industry in Asia. Strategic Hospitality Leadership makes a useful contribution, providing the first specialized approach to the business of hospitality in Asia. The book is an invaluable resource of reference and insightful compendium by contributors who are the Cornell School of Administration's alumni, the Cornell-Nanyang Institute of Hospitality Management faculty, and members of its Joint Advisory Board. Their varied backgrounds and profound appreciation of the complexities in building enterprises from the ground up, or expanding an on-going business organization are the types of first-hand knowledge and perspective that is beneficial, informative, and inspirational to industry veterans and students alike. These contributors include chief executives and senior management of hotels and resorts, serviced apartments, restaurants, and food and beverage groups, who have been successful in Asia. Strategic Hospitality Leadership provides readers with the collective wisdom of these successful top executives on a range of topics including brand management, strategic direction, service, marketing, human resource, crisis management, business growth, leadership, portfolio management, best practices, and development. The book will help current and future leaders address major issues that are being and will continue to be confronted in the hospitality industry in Asia, and aims to increase the success of new entrants into Asia.
Marketing Leadership In Hospitality
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Author : Robert C. Lewis
language : en
Publisher:
Release Date : 2000-02-18
Marketing Leadership In Hospitality written by Robert C. Lewis and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-02-18 with Business & Economics categories.
Marketing is the strongest weapon in the hospitality world today. The aim of this textbook is to help students and professionals make the necessary connection between their business and the consumer of that business.
Leadership And Management In The Hospitality Industry
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Author : Robert H. Woods
language : en
Publisher: Educational Institute of American Hotel & Motel Association
Release Date : 2002
Leadership And Management In The Hospitality Industry written by Robert H. Woods and has been published by Educational Institute of American Hotel & Motel Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
Leadership And Management In The Hospitality Industry
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Author : Robert H. Woods
language : en
Publisher: Educational Institute
Release Date : 2012-05-30
Leadership And Management In The Hospitality Industry written by Robert H. Woods and has been published by Educational Institute this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-05-30 with categories.
Teach students how to improve their leadership abilities and develop an understanding of high-performance teams and employee empowerment. Practical information prepares them to put quality management tools into action to enhance guest service and increase profitability. Information and exhibits have been updated throughout the text, and a new chapter on ethics has been added.
Marketing Leadership In Hospitality
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Author : Robert C. Lewis
language : en
Publisher: Van Nostrand Reinhold Company
Release Date : 1989
Marketing Leadership In Hospitality written by Robert C. Lewis and has been published by Van Nostrand Reinhold Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 1989 with Hospitality industry categories.
Supervision And Leadership In Tourism And Hospitality
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Author : Lynn Van der Wagen
language : en
Publisher:
Release Date : 1998
Supervision And Leadership In Tourism And Hospitality written by Lynn Van der Wagen and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Hospitality industry categories.
This text covers all aspects of supervision and frontline leadership in the tourism and hospitality industry, including the business environment. The main focus of the book is on managing workplace operations. Considerable emphasis is also placed on the management of staff including job design, selection and training, and monitoring workplace performance since this has a direct impact on quality service. Readers are introduced to a range of motivation and leadership theories, and are encouraged to develop their own action theories. relating to occupational health and safety. Numerous industry examples are provided and a case study is included at the end of the book to integrate what has been learnt. in courses based on the Leadership sections of the ANTA Tourism and Hospitality Training Packages, including the following units: monitor work operations; implement workplace health, safety and security procedures; roster staff; monitor staff performance; recruit and select staff; and lead and manage people.
A Winning Combination Servant Leadership And The Hospitality Industry
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Author : Kristin Widun
language : en
Publisher: Kristin Widun
Release Date : 2011-05-25
A Winning Combination Servant Leadership And The Hospitality Industry written by Kristin Widun and has been published by Kristin Widun this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-05-25 with Business & Economics categories.
Marketing Leadership In Hospitality And Tourism
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Author : Stowe Shoemaker
language : en
Publisher: Prentice Hall
Release Date : 2007
Marketing Leadership In Hospitality And Tourism written by Stowe Shoemaker and has been published by Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Business & Economics categories.
How do you gain a sustainable competitive advantage in today's global hospitality industry? Are there ways to attract and keep a customer over the course of a lifetime? Marketing Leadership in Hospitality and Tourism, Fourth Edition addresses the marketing strategies and tactics known to be effective in the industry such as strategic pricing and revenue management, customer loyalty programs, proven communication mixes, and more! Each chapter explores how to market services and the hospitality experience from both an academic and industry point of view. Case studies, international examples, web exercises and intriguing interviews help readers learn about marketing and also about the industry itself.
Leadership And Entrepreneurship In The Hospitality Industry
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Author : Chris Sheppardson
language : en
Publisher:
Release Date : 2011
Leadership And Entrepreneurship In The Hospitality Industry written by Chris Sheppardson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Entrepreneurship categories.
Many aspire to be leaders and entrepreneurs where they can set the tone of business. This is particularly true in the hospitality industry where entrepreneurship is a dominant force, yet few people understand what it demands to be a leader in the sector.