Leadership As Service
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Insights On Leadership
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Author : Larry C. Spears
language : en
Publisher: John Wiley & Sons
Release Date : 1998
Insights On Leadership written by Larry C. Spears and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Business & Economics categories.
From INSIGHTS ON LEADERSHIP . . . Robert K. Greenleaf from "The Servant as Leader" "The servant-leader is servant first. Becoming a servant-leader begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. . . . The best test is this: Do those served grow as persons? Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?" Stephen R. Covey from "Servant-Leadership from the Inside Out" "You may be able to buy someone's hand and back, but you cannot buy their heart, mind, and spirit. And in the competitive reality of today's global marketplace, it will be only those organizations whose people not only willingly volunteer their tremendous creative talent, commitment, and loyalty, but whose organizations align their structures, systems, and management style to support the empowerment of their people that will survive and thrive as market leaders." Ken Blanchard from "Servant-Leadership Revisited" "With the traditional pyramid, the boss is always responsible and the staff are supposed to be responsive to the boss. When you turn the pyramid upside down, those roles get reversed. Your people become responsible and the job of management is to be responsive to their people. That creates a very different environment for implementation. If you work for your people, then what is the purpose of being a manager? To help them accomplish their goals. Your job is to help them win." INSIGHTS ON LEADERSHIP CONTRIBUTORS Stephen R. Covey * Larry C. Spears * Robert K. Greenleaf * Ken Blanchard * Elizabeth Jeffries * Joe Batten * Lawrence J. Lad and David Luechauer * Jack Lowe Jr. * Ann McGee-Cooper * Peter Block * Susana Barciela * John J. Gardiner * Richard P. Nielsen * Jill W. Graham * Bill Bottum with Dorothy Lenz * Robert E. Kelley * Judith A. Sturnick * Parker J. Palmer * Diane Cory * Diane Fassel * Thomas A. Bausch * Christine Wicker * James Conley and Fraya Wagner-Marsh * Joseph Jaworski * John P. Schuster * Ken Melrose * John S. Lore * James A. Autry * Irving R. Stubbs * James M. Kouzes * Jeffrey N. McCollum * Margaret J. Wheatley * Don M. Frick "It is one of the great ironies of our age that we created organizations to constrain our problematic human natures, and now the only thing that can save these organizations is a full appreciation of the expansive capacities of us humans." --Margaret J. Wheatley from "What Is Our Work?" Leadership without hierarchy? Organization in a whirlwind of change? Community and shared responsibility in a global village? Soul in a free-enterprise world? Robert Greenleaf's visionary theory of Servant-Leadership continues to engage many of the best minds in and out of business. Greenleaf's prescriptions for employee empowerment and organizational change continue to achieve nothing short of miraculous results in organizations worldwide. As one enthusiastic observer wrote in Fortune magazine, "Once the consensus is forged, watch out: With everybody on board, your so-called implementation proceeds 'wham-bam.'" In this sequel to the critically acclaimed Reflections on Leadership, many of today's most respected business thinkers share their insights into key aspects of Robert Greenleaf's revolutionary thinking. Over the course of 33 essays, a dream team consisting of such luminaries as Stephen Covey, Ken Blanchard, Peter Block, Margaret Wheatley, John Schuster, and James Autry explore how Greenleaf has influenced today's business leaders and discuss a range of leadership principles at the heart of his philosophy, including stewardship, the spirit of the workplace, and the concept of healing leadership. A source of inspiration and instruction, Insights on Leadership is required reading for senior executives, community leaders, and managers in for-profit and nonprofit organizations.
Service Leadership
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Author : A. Reza Hoshmand
language : en
Publisher: Routledge
Release Date : 2021-08-15
Service Leadership written by A. Reza Hoshmand and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-08-15 with Business & Economics categories.
Service Leadership offers students, researchers, and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and graduates but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence, Character, and Care. It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm’s competitiveness and adds value to its brand image. Incorporating elements of leadership literature, philosophy, psychology, sociology, economics, and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly.
Service Leadership
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Author : Svafa Gronfeldt
language : en
Publisher: SAGE
Release Date : 2005-11-30
Service Leadership written by Svafa Gronfeldt and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-11-30 with Business & Economics categories.
The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome.
Embracing Service Based Leadership
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Author : Laurence C. Hatch (Larry Hatch)
language : en
Publisher: Laurence Hatch Press
Release Date : 2017-02-07
Embracing Service Based Leadership written by Laurence C. Hatch (Larry Hatch) and has been published by Laurence Hatch Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-02-07 with Religion categories.
Mr. Hatch takes the reader on a journey through the history of service-based and servant-based leadership, through the times and teachings of ancient African tribes, Confucious, Taoism. Buddhism, the Hebrew Torah, Jesus Christ, Abraham Lincoln, Dr. Martin Luther King Jr, Nelson Mandela, Robert Greenleaf, and several modern proponents of SBL. In the main section, the author presents more than 50 separate,principles of this method of leading with examples and explanations of each powerful concept. In the third chapter, we are presented with attributes the servant-leader must have and why. And in the final chapter, we receive a practical understanding of some obstacles to implementing SBL and how to overcome them.
Leadership As Service
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Author : Kent A. Farnsworth
language : en
Publisher: Rowman & Littlefield Publishers
Release Date : 2006-12-30
Leadership As Service written by Kent A. Farnsworth and has been published by Rowman & Littlefield Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-12-30 with Education categories.
This provocative and readable discussion of leadership in higher education argues that leadership is essentially an act of service; that the more responsible the leadership position, the greater the responsibility to serve.
Dynamics Of Leadership In Public Service
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Author : Montgomery Van Wart
language : en
Publisher: Routledge
Release Date : 2014-12-18
Dynamics Of Leadership In Public Service written by Montgomery Van Wart and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-12-18 with Business & Economics categories.
Eminently readible, current, and comprhensive, this acclaimed text sets the standard for instruction in
Uplifting Service
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Author : Ron Kaufman
language : en
Publisher:
Release Date : 2012
Uplifting Service written by Ron Kaufman and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Business & Economics categories.
Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
Service Leadership
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Author : Daniel T. K. Shek, Ph.d.
language : en
Publisher:
Release Date : 2019-02-28
Service Leadership written by Daniel T. K. Shek, Ph.d. and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-02-28 with categories.
How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on do things right, the focus of services economies is on do the right things. In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts.
Why Leadership Equals Service
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Author : Ruby Anderson
language : en
Publisher:
Release Date : 2023-05
Why Leadership Equals Service written by Ruby Anderson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05 with categories.
In "Why Leadership Equals Service," you will explore the concept of servant leadership and how it can transform individuals, teams, and organizations. Drawing on research and examples this book challenges traditional leadership and offers a compelling argument for why service should be at the heart of all leadership practices.From empathetic communication to collaborative decision-making, the book outlines key principles and behaviors that define servant leadership. We also explore the challenges of implementing this leadership style and provide guidance for individuals and organizations looking to embrace the transformative power of serving others.Whether you're the CEO of an organization, a manager, or an upcoming leader, "Why Leadership Equals Service" will inspire and equip you to lead with purpose and compassion. This book is a must-read for anyone seeking to create positive change in their workplace, community, or the world.
Relational Leadership
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Author : Walter C. Wright, Jr.
language : en
Publisher: InterVarsity Press
Release Date : 2009-11-23
Relational Leadership written by Walter C. Wright, Jr. and has been published by InterVarsity Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-23 with Religion categories.
Walter C. Wright develops a biblical management model that fosters an environment of active participation in an organization's mission. Foreword by Richard J. Mouw and Eugene H. Peterson.