Leading Libraries How To Create A Service Culture
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Leading Libraries How To Create A Service Culture
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Author : Wyoma vanDuinkerken
language : en
Publisher: American Library Association
Release Date : 2015-04
Leading Libraries How To Create A Service Culture written by Wyoma vanDuinkerken and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-04 with Language Arts & Disciplines categories.
Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model by Explaining how a service culture reaches beyond the individual leader with positional authority and extends to all individualsShowing ways to build rapport and trust within an organization, and how to balance encouragement with accountabilityDetailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and trainingHelping library leaders create a sustainable service culture through codifying their organization’s values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planningDiscussing the environment of change in libraries, showing how a library’s organizational culture is at the center of being responsive and staying relevantThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
Building A Successful Customer Service Culture
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Author : Maxine Melling
language : en
Publisher: Facet Publishing
Release Date : 2002
Building A Successful Customer Service Culture written by Maxine Melling and has been published by Facet Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Language Arts & Disciplines categories.
As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - customer requirements. The language of customer service has become common in the library and information sector, as have many of the techniques associated with the provision of customer-focused services. However, there is a danger that customer service may be seen as a 'bolt on' to existing core provision in the form of feedback mechanisms, information leaflets and customer-training sessions. One of the challenges facing managers is to go beyond the acknowledgement of the importance of a customer focus, and to develop an understanding of how this focus can be embedded in the culture of their services via strategic and operational management. This new management guide addresses this challenge. Contributed by LIS professionals with extensive experience in the management of public and academic services, each chapter presents a good practice guide to an element of strategic or operational management with the customer placed at centre stage: the users' perspective; planning and policy making; leadership and management; human resource planning; marketing as a tool for LIS managers; assuring quality; planning buildings for customers and services; developing a service culture through partnerships; virtual service. Readership: This book is essential reading for managers of library and information services from senior to team managers, and also for all those involved in devising strategy and policy for staff and service development. It is relevant to libraries and information services in any area of the world.
The Lita Leadership Guide
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Author : Carl Antonucci
language : en
Publisher: Rowman & Littlefield
Release Date : 2017-04-20
The Lita Leadership Guide written by Carl Antonucci and has been published by Rowman & Littlefield this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-04-20 with Language Arts & Disciplines categories.
The LITA Leadership Guide from the American Library Association division charged with information technology brings together three important professional development topics -- leadership, entrepreneurship, and technology -- in one volume, uniting theory, practice, and case studies from experienced colleagues in the field. Topics include: cultivating creativity, career pivots, forecasting and planning for change, keeping tech and leadership skills ahead of the curve, and incorporating lessons and knowledge from across sectors. Additional concepts include: professional development, evaluating risk, overcoming barriers to innovation, and seeding success in your career and organization. The book will help librarians at every level of the career ladder and will supplement leadership and skill-based training workshops. Library leadership teams interested in the development of their staff as a means of improving their organizational performance will find this book to provide context for growth, training, and collaboration. This book provides big-picture concepts that affect the many stages of a librarian’s career: •“Librarian as Leader”, • “Librarian as Entrepreneur”, and •“Librarian as Technologist” and thus is suitable for staff development, discussion groups, or courses. This LITA Guide will help librarians understand how to chart their career development across these three foundational platforms, and become familiar with how peers have successfully created positive change for themselves, and their libraries, as leaders, entrepreneurs, and technologists
Essential Leadership Skills For Health Sciences Information Professionals
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Author : Janet Crum
language : en
Publisher: Rowman & Littlefield
Release Date : 2023-05-15
Essential Leadership Skills For Health Sciences Information Professionals written by Janet Crum and has been published by Rowman & Littlefield this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-15 with categories.
Leadership and Management Skills for Health Information Professionals is intended to provide a quick, readable introduction to key concepts in leadership and management so that a new leader can get up to speed quickly, and experienced leaders can increase, enhance, or refresh their skills.
Managing The Successful School Library Strategic Planning And Reflective Practice
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Author : Lesley S. J. Farmer
language : en
Publisher: American Library Association
Release Date : 2017-11-21
Managing The Successful School Library Strategic Planning And Reflective Practice written by Lesley S. J. Farmer and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-21 with Language Arts & Disciplines categories.
Workplace Culture In Academic Libraries
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Author : Kelly Blessinger
language : en
Publisher: Elsevier
Release Date : 2013-02-11
Workplace Culture In Academic Libraries written by Kelly Blessinger and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-02-11 with Language Arts & Disciplines categories.
Workplace culture refers to conditions that collectively influence the work atmosphere. These can include policies, norms, and unwritten standards for behavior. This book focuses on various aspects of workplace culture in academic libraries from the practitioners’ viewpoint, as opposed to that of the theoretician. The book asks the following questions: What conditions contribute to an excellent academic library work environment? What helps to make a particular academic library a great place to work? Articles focus on actual programs while placing the discussion in a scholarly context. The book is structured into 14 chapters, covering various aspects of workplace culture in academic libraries, including: overview of workplace culture, assessment, recruitment, acclimation for new librarians, workforce diversity, physical environment, staff morale, interaction between departments, tenure track/academic culture, mentoring/coaching, generational differences, motivation/incentives, complaints/conflict management, and organizational transparency. Includes the most current best practices and models in academic libraries Represents the viewpoints of both the employee and manager Focuses on the academic library as workplace rather than as a service provider
Yes On Demand
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Author : Kathy L. Middleton
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2016-11-21
Yes On Demand written by Kathy L. Middleton and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-11-21 with Language Arts & Disciplines categories.
Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons. When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community. The book shows how techniques borrowed from successful retail models can be applied to every part of library service—from reference, circulation, and technology services to children's and adult services. Beginning chapters describe the role of staff in transforming a culture of "no" into one of "yes." Next are explanations of tools administrators can use to support changes that will lead to a more contented customer base. Finally, the book addresses how to eliminate "no" through personalized service and by defining and tearing down obstacles that often block use of library products and services. This approach not only will make for happier patrons but will build staff morale, foster support, and ensure that your library remains relevant for years to come.
Kaapse Bibliotekaris
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Author :
language : en
Publisher:
Release Date : 2017
Kaapse Bibliotekaris written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with Libraries categories.
Issues for Nov. 1957- include section: Accessions. Aanwinste, Sept. 1957-
Continuing Professional Development Pathways To Leadership In The Library And Information World
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Author : Ann Ritchie
language : en
Publisher: Walter de Gruyter
Release Date : 2008-11-03
Continuing Professional Development Pathways To Leadership In The Library And Information World written by Ann Ritchie and has been published by Walter de Gruyter this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-11-03 with Language Arts & Disciplines categories.
These papers focus on the topic of leadership in the library and information professions, providing an overview of institutes, programs and activities occurring around the world. Some are described in detail, outlining learning objectives, structure, recruitment and evaluation strategies; others summarise national and international initiatives. They will provide valuable insights to anyone interested in workforce planning strategies aimed at addressing current shortages of library leaders, as well as those who may have experienced difficulties recruiting to leadership positions and now want to explore the best ways of developing and equipping their own staff with skills to enable them to become the leaders of the future.
Leadership In The Library And Information Science Professions
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Author : Mark Winston
language : en
Publisher: Routledge
Release Date : 2013-12-19
Leadership In The Library And Information Science Professions written by Mark Winston and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12-19 with Language Arts & Disciplines categories.
Safely guide your library into the new millennium! Like so much else in the information professions, leadership styles are being forced to change to meet the demands of technological innovation. Leadership in the Library and Information Science Professions is among the first books to focus on this increasingly important job qualification. It offers practical advice for developing strong, flexible, and creative leadership skills in yourself and your staff. This fascinating volume stresses the leadership needed to manage change. The essential skills taught here will help you update library services at a reasonable pace while preserving valuable low-tech alternatives. As one chapter recommends, “Every librarian at every level should have ready an answer-multiple answers-to the ubiquitous questions: Why do we still need libraries when everything is on the Web? How can you justify an expanding budget in the Internet Age?” Leadership in the Library and Information Science Professions offers fresh ideas for developing and using leadership skills, including: recruiting tips for identifying potential leaders staff training and development restructuring the organization to encourage full staff participation budget strategies for successful leaders issues of gender and ethnic diversity evaluating and assessing leadership Leadership in the Library and Information Science Professions is an essential resource for library administrators and staff. By developing your leadership skills and those of your staff, you can confidently face the hectic pace of change in the information sciences.