Let S Talk About It Turning Confrontation Into Collaboration At Work
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Let S Talk About It Turning Confrontation Into Collaboration At Work
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Author : Paul L. Marciano
language : en
Publisher: McGraw Hill Professional
Release Date : 2021-02-02
Let S Talk About It Turning Confrontation Into Collaboration At Work written by Paul L. Marciano and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-02-02 with Business & Economics categories.
From the bestselling author of Carrots and Sticks Don’t Work—proven communication techniques for turning workplace confrontations into respectful, successful collaborations In the workplace, the most common approach to what we believe will be a difficult or emotionally charged conversation can be summed up in one word: avoidance. Most of us will do anything to skirt conflict, but not only does that fail to resolve important issues, it typically harms our relationships and undermines productivity. In Let’s Talk About It, bestselling author and top consultant Dr. Paul Marciano presents a powerful collection of proven communication and relationship strategies that will transform your difficult conversations into healthy conversations. You’ll learn how to: Identify and shed the cognitive biases that hinder you from viewing situations from other people’s perspectives Recognize and address your own emotional triggers Use verbal and nonverbal communication to reduce conflict and foster collaboration Deal effectively with different personality types Navigate the course of a critical conversation from beginning to end Build, restore, and maintain healthy relationships Filled with ready-to-use sample scripts, real-world scenarios of common workplace disagreements, and proven psychological methods for diffusing conflicts effectively, Let’s Talk About It delivers everything you need to deal with the most challenging people and situations—confidently, competently, and collaboratively.
Carrots And Sticks Don T Work Build A Culture Of Employee Engagement With The Principles Of Respect
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Author : Paul Marciano
language : en
Publisher: McGraw Hill Professional
Release Date : 2010-07-02
Carrots And Sticks Don T Work Build A Culture Of Employee Engagement With The Principles Of Respect written by Paul Marciano and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-07-02 with Business & Economics categories.
Advance praise for Carrots and Sticks Don't Work: "Paul Marciano provides a wealth of prescriptive advice that absolutely makes sense. You can actually open the book to any chapter and gain ideas for immediate implementation." -- Beverly Kaye, coauthor of Love 'Em or Lose 'Em "This book should be in the hands of anyone who has to get work done through other people! It's an invaluable tool for any manager at any level." -- John L. Rice, Vice President Human Resources, Tyco International "Carrots and Sticks Don't Work provides a commonsense approach to employee engagement. Dr. Marciano provides great real-world insights, data, and practical examples to truly bring the RESPECT model to life." -- Renee Selman, President, Catalina Health Resources "The RESPECT model is one of the most dynamic, engaging, and thought-provoking employee engagement tools that I have seen. Dr. Marciano's work will help you provide meaningful long-term benefits for your employees, for your organization, and for yourself." -- Andy Brantley, President and CEO, College and University Professional Association for Human Resources "This book provides clear advice and instruction on how to engage your team members and inspire them to a higher level of productivity, work satisfaction, and enjoyment. I am already utilizing its techniques and finding immediate positive changes." -- Robert Roth, Director, Accounting and Reporting, Colgate Palmolive Company The title says it all: Carrots and Sticks Don't Work. Reward and recognition programs can be costly and inefficient, and they primarily reward employees who are already highly engaged and productive performers. Worse still, these programs actually decrease employee motivation because they can make individual recognition, rather than the overall success of the team, the goal. Yet many businesses turn to these measures first—unaware of a better alternative. So, when it comes to changing your organizational culture, carrots and sticks don’t work! What does work is Dr. Paul Marciano's acclaimed RESPECT model, which gives you specific, low-cost, turnkey solutions and action plans-- based on seven key drivers of employee engagement that are proven and supported by decades of research and practice—that will empower you to assess, troubleshoot, and resolve engagement issues in the workplace: Recognition and acknowledgment of employees' contributions Empowerment via tools, resources, and information that set employees up to succeed Supportive feedback through ongoing performance coaching and mentoring Partnering to encourage and foster collaborative working relationships Expectations that set clear, challenging, and attainable performance goals Consideration that lets employees know that they are cared about Trust in your employees' abilities, skills, and judgment Carrots and Sticks Don't Work delivers the same proven resources and techniques that have enabled trainers, executives, managers, and owners at operations ranging from branches of the United States government to Fortune 500 corporations to twenty-person outfits to realize demonstrable gains in employee productivity and job satisfaction. When you give a little RESPECT you get a more effective organization, with reduced turnover and absenteeism and employees at all levels who areengaged, focused, and committed to succeed as a team. In short, you get maximum ROI from your organization's most powerful resource: its people!
Comebacks At Work
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Author : Kathleen Kelley Reardon
language : en
Publisher: Harper Collins
Release Date : 2011-01-18
Comebacks At Work written by Kathleen Kelley Reardon and has been published by Harper Collins this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-18 with Business & Economics categories.
A stimulating, thought-provoking book that lets you know how to break free of negative behavior, take control of office politics, and prevent difficult, repetitive, and avoidable situations. Reardon—a frequent HuffingtonPost contributor and professor at the Marshall School of Business—arms readers with the tools they need to take control of conversations in the workplace. Comebacks at Work combines the best qualities of Deborah Tannen's Talking from 9 to 5, Kerry Patterson's Crucial Conversations, and Douglas Stone's Difficult Conversations, a perfect workplace guide to getting what you deserve.
Getting To Resolution
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Author : Stewart Levine
language : en
Publisher: Berrett-Koehler Publishers
Release Date : 2009-11-09
Getting To Resolution written by Stewart Levine and has been published by Berrett-Koehler Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-09 with Business & Economics categories.
Our current models for ending conflict don’t really work. They waste incredible amounts of time, money, and energy and take an enormous emotional toll on participants. The parties remain embittered, relationships are destroyed, and often the conflict just reappears later in a different form. In this second edition of his classic book, Stewart Levine offers a revolutionary alternative approach that goes beyond compromise and capitulation to provide a satisfactory resolution for everyone involved. Marriages run amuck, neighbors at odds with one another, business deals gone sour, and the pain and anger caused by corporate downsizing are just a few of the conflicts he addresses. The new edition has been thoroughly revised with new examples, new tools, new material about building trust and virtual collaboration, as well as a more global outlook. Levine rejects the adversarial legal model: "If both sides are unhappy, you probably have a good settlement." Resolution, he shows, provides relief and completeness for both sides. No one goes away unhappy. Effective resolution stops anger and resentment cold, drastically cutting the emotional cost and allowing both sides to return to productive, satisfying, functional relationships. Getting to Resolution outlines the ten principles underlying this new approach—what Levine calls “resolutionary thinking. Levine provides a detailed seven-step process for using this new mindset to resolve conflicts in a way that fosters dignity and integrity, optimizes resources, and allows all concerns to be voiced, honored, and woven into the resolution. Levine's model has a thirty-five-year track record. It has been developed, implemented, tested, and proven in business, personal, and governmental contexts. Getting to Resolution will enable readers to shift from thinking about problems, fighting, and breakdowns to thinking about collaboration, engagement, learning, creativity, and the opportunity for creating enduring value.
The Big Book Of Conflict Resolution Games Quick Effective Activities To Improve Communication Trust And Collaboration
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Author : Mary Scannell
language : en
Publisher: McGraw Hill Professional
Release Date : 2010-05-28
The Big Book Of Conflict Resolution Games Quick Effective Activities To Improve Communication Trust And Collaboration written by Mary Scannell and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-05-28 with Business & Economics categories.
Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.
Conflict Coaching
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Author : Tricia S. Jones
language : en
Publisher: SAGE Publications
Release Date : 2007-12-17
Conflict Coaching written by Tricia S. Jones and has been published by SAGE Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-12-17 with Language Arts & Disciplines categories.
Conflict Coaching: Conflict Management Strategies and Skills for the Individual defines this growing area of conflict resolution and distinguishes conflict coaching as a stand-alone resolution technique. In a service society where human relationships are central to our professional as well as personal lives, individuals value one-on-one attention to obtain custom solutions for handling important interpersonal communication. The CD-ROM accompanying the book provides numerous resources for instructors, coaches, and other interested readers.
Break Through To Yes
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Author : Mr David B Savage
language : en
Publisher: Savage Management Limited
Release Date : 2018-03-18
Break Through To Yes written by Mr David B Savage and has been published by Savage Management Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-03-18 with categories.
Collaboration is the new field of leadership. And it is evolving quickly. Now access the most current and collaborative book. Savage's updated book guides you through the business, social and environmental costs of bad collaboration, the roadblocks to collaboration, the 10 Essential Steps to Collaboration, Disruptive Technology, Team Assessments, getting beyond fake news, how to create a culture of innovation, create shared value, build on success and much more. Tired of the barriers and wasted resources? This is the breakthrough guide for you and your organization. David B. Savage's Break Through To Yes provides the key for real success- collaboration! -Marshall Goldsmith, Thinkers 50 #1 Leadership Thinker in the World and Top 5 Management Thinker 2015. KIRKUS REVIEW Break Through To Yes: Unlocking the Possible within a Culture of Collaboration A book thoroughly examines the power of successful collaborations. Canadian collaboration expert Savage (a contributor to Ready, Aim, Excel, 2012) offers a work that couldn't be more timely. While it addresses organizational collaboration, this book could be interpreted more broadly as a treatise on building a cooperative culture within families, groups, businesses, and government. In a collection of concise chapters, Savage leads the reader through a discussion of the meaning and value of collaboration. The author supplements his own experiences over more than four decades with extensive quotes from experts and results from surveys that he conducted; in effect, he collaborated far and wide to garner input for this volume. Part One lays the groundwork by first exploring reasons for collaboration, why it fails, and what is required for effective collaboration. Part Two explores "The Discipline of Collaboration," addressing such issues as why collaboration is misunderstood, how to involve stakeholders, and why the practice demands "opening the mind...opening the heart...and opening the will." This section also delivers a useful assessment tool to determine the state of an organization's "collaborative ecosystem." In Part Three, Savage provides a comprehensive road map via 10 specific steps for implementing organizational collaboration. Beginning with "Step 1: Set Intention and Declare Your Purpose," and concluding with "Step 10: Make It So: Positively Change the Energy and the Future Together," the book systematically details each step and then summarizes to facilitate implementation. Part Four ("Break Through") offers a discussion of circles and teams and explains the rise of the "Chief Collaboration Officer" as a senior position, which, Savage writes, is "the greatest advance in organizational productivity in the knowledge economy." This engaging volume's Appendices contain additional worthy information, including quotes from experts (from Bryce Medd/Wealthy Tortoise Financial, British Columbia: "In the financial services realm, if the intention is to create one plan, a roadmap for a client, then only by collaboration can all of the various disciplines come together for the best interest of the client"). The Appendices also include an itemized list of "roadblocks to collaboration," and vital lessons the author has learned from some less-than-successful collaborative engagement startups. Highly readable, informative, and well-organized, this insightful work acts as a short-form textbook on the best practices in collaboration. A valuable volume for the senior leader of any group, business, or organization who wants to build a collaborative culture.
Hbr S 10 Must Reads On Leadership Lessons From Sports Featuring Interviews With Sir Alex Ferguson Kareem Abdul Jabbar Andre Agassi
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Author : Harvard Business Review
language : en
Publisher: Harvard Business Press
Release Date : 2018-01-16
Hbr S 10 Must Reads On Leadership Lessons From Sports Featuring Interviews With Sir Alex Ferguson Kareem Abdul Jabbar Andre Agassi written by Harvard Business Review and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-16 with Sports & Recreation categories.
The world's elite athletes and coaches achieve high performance through inspiring leadership, mental toughness, and direction-setting strategic choices. Harvard Business Review has talked to many of these high performers throughout the years to learn how their success translates to the world of business. If you read nothing else on management lessons from the world of sports, read these 10 articles by athletes, coaches, and leadership experts. We've combed through our archive and selected the articles that will best help you drive performance. This book will inspire you to: Improve on your weaknesses, not just your strengths Take care of your body for sustained mental performance Increase your confidence and manage your energy before an important event Turn a struggling team around Understand the limits of performance metrics Focus on long-term goals to overcome setbacks Understand where the analogy of sports and business doesn't work This collection of articles includes "Ferguson's Formula," by Anita Elberse with Sir Alex Ferguson; "Life's Work: An Interview with Greg Louganis"; "The Making of a Corporate Athlete," by Jim Loehr and Tony Schwartz; "The Tough Work of Turning a Team Around," by Bill Parcells; "How an Olympic Gold Medalist Learned to Perform Under Pressure: An Interview with Alex Gregory"; "Mental Preparation Secrets of Top Athletes, Entertainers, and Surgeons," an interview with Daniel McGinn by Sarah Green Carmichael; "SoulCycle's CEO on Sustaining Growth in a Faddish Industry," by Melanie Whelan; "Life's Work: An Interview with Kareem Abdul-Jabbar"; "Major League Innovation," by Scott D. Anthony; "Looking Past Performance in Your Star Talent," by Mark de Rond, Adrian Moorhouse, and Matt Rogan; "Life's Work: An Interview with Mikhail Baryshnikov"; "How the Best of the Best Get Better and Better," by Graham Jones; "Life's Work: An Interview with Joe Girardi"; "Why There Is an I in Team," by Mark de Rond; "Life's Work: An Interview with Andre Agassi"; and "Why Sports Are a Terrible Metaphor for Business," by Bill Taylor.
The Agile Mindset
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Author : Svenja Hofert
language : en
Publisher: Springer Nature
Release Date : 2022-10-31
The Agile Mindset written by Svenja Hofert and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-10-31 with Business & Economics categories.
Becoming more agile - that's what many companies want in order to remain successful in the digital age. But new processes, working methods and open-plan offices alone are not enough. The attitude, the mindset of the employees and, above all, of the managers is decisive for sustainable change. This attitude is characterized by a way of thinking and acting that productively copes with comprehensive changes and that not only takes people along but lets them grow. Svenja Hofert defines the term "mindset" and uses concrete approaches from developmental psychology as well as many checklists, case studies and interviews to show how managers develop their employees in a targeted manner in order to drive change forward together. This book is a translation of the original German 1st edition Das Agile Mindset by Svenja Hofert, published by Springer Fachmedien Wiesbaden GmbH, part of Springer Nature in 2018. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation. Springer Nature works continuously to further the development of tools for the production of books and on the related technologies to support the authors.
Natural Bridges
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Author : Randy Fujishin
language : en
Publisher: Routledge
Release Date : 2016-06-03
Natural Bridges written by Randy Fujishin and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-06-03 with Language Arts & Disciplines categories.
Natural Bridges is a concise, practical, inexpensive, and student-friendly guide to interpersonal communication. This book explores the fundamental principles and skills necessary for effective communication. Building on the theme that our every word and behavior contributes to building a bridge or a barrier in our daily interactions with others, Natural Bridges provides students with concepts and real-world guidelines for productive communication with acquaintances, friends, family-members, romantic partners, and co-workers.