Library Service Design
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Library Service Design
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Author : Joe J. Marquez
language : en
Publisher: Bloomsbury Publishing PLC
Release Date : 2016-07-08
Library Service Design written by Joe J. Marquez and has been published by Bloomsbury Publishing PLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-07-08 with Language Arts & Disciplines categories.
Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations. Learn how to: create service blueprints - to outline the service delivery model and understand pain points and places where services can be refinedcreate customer journey maps - to better understand the actual paths taken by users to fulfill a service.find the right tool for the situation so you can make an informed decision on usagecreate an ethnographic program of your own tailored to your library environmentunderstand how assessment and post-implementation is key to any project’s success create a service design plan that fits your library and patronage This book is a toolkit, not a step-by-step, paint-by-the-numbers book. It is geared towards libraries of all types and sizes and will provide tools that any library can use and ideas for developing a service design project that fits within the means of your library so that your project will be meaningful, useful, and sustainable. While several books have been written on how to implement service design, this book will be the first to explain how to practice service design in libraries.
Library Service Design
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Author : Joe J. Marquez
language : en
Publisher: Rowman & Littlefield Publishers
Release Date : 2016
Library Service Design written by Joe J. Marquez and has been published by Rowman & Littlefield Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016 with Language Arts & Disciplines categories.
Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations. Learn how to: -create service blueprints - to outline the service delivery model and understand pain points and places where services can be refined -create customer journey maps - to better understand the actual paths taken by users to fulfill a service. -find the right tool for the situation so you can make an informed decision on usage -create an ethnographic program of your own tailored to your library environment -understand how assessment and post-implementation is key to any project's success -create a service design plan that fits your library and patronage This book is a toolkit, not a step-by-step, paint-by-the-numbers book. It is geared towards libraries of all types and sizes and will provide tools that any library can use and ideas for developing a service design project that fits within the means of your library so that your project will be meaningful, useful, and sustainable. While several books have been written on how to implement service design, this book will be the first to explain how to practice service design in libraries.
The Future Of Library Space
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Author : Samantha Schmehl Hines
language : en
Publisher: Emerald Group Publishing
Release Date : 2016-12-21
The Future Of Library Space written by Samantha Schmehl Hines and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-21 with Language Arts & Disciplines categories.
This volume of Advances in Library Administration and Organization will focus on the future of library spaces. Libraries are dealing with unprecedented changes on several fronts and these factors understandably impact physical library space. Looking toward the future what changes can we expect to see in how libraries use space?
Quality And The Academic Library
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Author : Jeremy Atkinson
language : en
Publisher: Chandos Publishing
Release Date : 2016-02-24
Quality And The Academic Library written by Jeremy Atkinson and has been published by Chandos Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-02-24 with Language Arts & Disciplines categories.
Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries
Advances In The Human Side Of Service Engineering
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Author : Louis Freund
language : en
Publisher: AHFE International
Release Date : 2019-07-19
Advances In The Human Side Of Service Engineering written by Louis Freund and has been published by AHFE International this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-07-19 with Technology & Engineering categories.
If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary service systems.
The Library Screen Scene
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Author : Renee Hobbs
language : en
Publisher: Oxford University Press
Release Date : 2019-06-07
The Library Screen Scene written by Renee Hobbs and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-06-07 with Performing Arts categories.
In the past two decades, several U.S. states have explored ways to mainstream media literacy in school curriculum. However one of the best and most accessible places to learn this necessary skill has not been the traditional classroom but rather the library. In an increasing number of school, public, and academic libraries, shared media experiences such as film screening, learning to computer animate, and video editing promote community and a sense of civic engagement. The Library Screen Scene reveals five core practices used by librarians who work with film and media: viewing, creating, learning, collecting, and connecting. With examples from more than 170 libraries throughout the United States, the book shows how film and media literacy education programs, library services, and media collections teach patrons to critically analyze moving image media, uniting generations, cultures, and communities in the process.
Meeting Community Needs
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Author : Pamela H. MacKellar
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2015-12-15
Meeting Community Needs written by Pamela H. MacKellar and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-15 with Language Arts & Disciplines categories.
Librarians must know how to provide essential programs and services that make a difference for the people they serve if libraries are going to survive. It is no longer realistic for librarians to rely on the idea that “people love libraries, so they will fund them” in this economic climate. Librarians must be able to prove that their programs and services are making a difference if they want to compete for funding in their municipalities, schools, corporations, colleges, institutions and organizations. Meeting Community Needs: A Practical Guide for Librarians presents a process that librarians of all kinds can use to provide effective programs and services. This requires being in close touch with your community, whether it is a city, town, or village; college or university; public or private school; or corporation, hospital, or business. Understanding what information people need, how they access it, how they use it, how it benefits them, and how they share it is paramount. The process in this book covers community assessment, designing programs and services to meet needs, implementing and evaluating programs and services, and funding options. Providing library programs and services for your entire population - not just library users - is more important than ever. Librarians working in libraries of all types must provide programs and services that meet community needs if libraries are to stay relevant and survive in the long run. Librarians must be able to measure their success and demonstrate the library’s worth with verifiable proof if they are going to be competitive for available funds in the future. Meeting Community Needs will make you take a serious look at how well your library programs and services are meeting your community’s needs, and it will show you the way to success.
Stellar Customer Service
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Author : Mou Chakraborty
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2016-08-29
Stellar Customer Service written by Mou Chakraborty and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-08-29 with Language Arts & Disciplines categories.
From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries. Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.
Beyond The Information Commons
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Author : Charles Forrest
language : en
Publisher: Bloomsbury Publishing PLC
Release Date : 2020-08-22
Beyond The Information Commons written by Charles Forrest and has been published by Bloomsbury Publishing PLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-08-22 with Language Arts & Disciplines categories.
This new book updates the current practice in the Information Commons and other new kinds of facilities inspired by the same needs and intents. This book is an attempt to answer the question: “What might be the next emerging concept for a technology-enabled, user-responsive, mission-driven form of the academic library?”
Assessment As Information Practice
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Author : Gaby Haddow
language : en
Publisher: Routledge
Release Date : 2021-12-29
Assessment As Information Practice written by Gaby Haddow and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-12-29 with Language Arts & Disciplines categories.
Assessment as Information Practice provides information about a range of collection and service-based assessment approaches that can be applied in different contexts to benefit institutions and the users they serve by enhancing quality, efficiency, and effectiveness. With contributions from practitioners and researchers in Australia, New Zealand, Thailand, and the United States, the chapters discuss practical and theoretical aspects of assessment in collecting institutions. Each chapter focuses on specific assessment approaches or contexts while providing guidance on method and use. The chapters can be read alone or as a series to gain an appreciation of assessment approaches, including assessment-oriented research; storytelling; design thinking; data visualisation; mixed methods assessment for digital resources; data for institutional repository assessment; bibliometric methods; and impact assessment. Assessment as Information Practice serves as a resource for practitioners involved in assessment activities. Detailing the processes and considerations that will contribute to more effective and sustainable assessment programmes, the book is also relevant to faculty, researchers, and students working in the information sector.