Making Customer Satisfaction Happen
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Making Customer Satisfaction Happen
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Author : Roderick M. McNealy
language : en
Publisher:
Release Date : 1994
Making Customer Satisfaction Happen written by Roderick M. McNealy and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Consumer satisfaction categories.
Making Customer Satisfaction Happen provides a customer focus for your company's Total Quality process. Drawing on actual case studies of 'world-class' customer satisfaction organizations, Rod McNealy clearly illustrates the power of customer satisfaction as a strategic weapon for any business. Significantly, this book provides both an easily understandable and implementable approach to meeting and exceeding your customers' needs and expectations. Making Customer Satisfaction Happen is targeted at a broad audience of managers in any type of organization - large or small, public or private, operating for profit or non-profit. This is a 'hands-on', action-oriented, instructive guide to achieving customer satisfaction. It offers a proven approach for meeting and exceeding customers' needs and expectations to the point of 'delighting' them.
Making Customer Satisfaction Happen
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Author : R.M. McNealy
language : en
Publisher: Springer Science & Business Media
Release Date : 1994-09-30
Making Customer Satisfaction Happen written by R.M. McNealy and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-09-30 with Technology & Engineering categories.
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
Making Customer Service Happen
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Author : Neville Lake
language : en
Publisher: Allen & Unwin
Release Date : 2001
Making Customer Service Happen written by Neville Lake and has been published by Allen & Unwin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.
A simple and effective guide to achieving customer satisfaction while reducing your costs.
Customer Satisfaction Is Worthless Customer Loyalty Is Priceless
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Author : Jeffrey H. Gitomer
language : en
Publisher: Bard Press (TX)
Release Date : 1998
Customer Satisfaction Is Worthless Customer Loyalty Is Priceless written by Jeffrey H. Gitomer and has been published by Bard Press (TX) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Business & Economics categories.
A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.
Customer Satisfaction
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Author : Nigel Hill
language : en
Publisher: The Leadership Factor
Release Date : 2007
Customer Satisfaction written by Nigel Hill and has been published by The Leadership Factor this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Consumer satisfaction categories.
This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the book's pages have proved a fresh and continuous source of inspiration and expertise as I work with my organisation in helping them understand why we should do what matters most to our customers and the lasting effect such actions will have on both our customer loyalty and retention. The authors are to be commended.
How To Say It Creating Complete Customer Satisfaction
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Author : Jack Griffin
language : en
Publisher: Penguin Group
Release Date : 2013-03-05
How To Say It Creating Complete Customer Satisfaction written by Jack Griffin and has been published by Penguin Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-03-05 with Business & Economics categories.
A guide to effectively communicating with customers to create lasting—and repeat—business relationships. This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples. Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to: Speak the language of Yes by asking the right questions Get referrals through established customers Offer value through solutions, satisfaction, and trust Anticipate and preempt objections Own a problem by owning the solution
Business For Foundation Degrees And Higher Awards
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Author : Robert Dransfield
language : en
Publisher: Heinemann
Release Date : 2004
Business For Foundation Degrees And Higher Awards written by Robert Dransfield and has been published by Heinemann this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
Business for Foundation Degrees and Higher Awards gives students the underpinning knowledge they need to succeed in one volume. A core textbook covering the first two years of a degree programme written for the Foundation Degree and the Higher National Diploma.
Value Added Customer Service
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Author : Tom Reilly
language : en
Publisher: McGraw-Hill/Contemporary
Release Date : 1996
Value Added Customer Service written by Tom Reilly and has been published by McGraw-Hill/Contemporary this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Business & Economics categories.
Goes beyond the sale to explore what an organization must do to build and maintain a solid client base.
Competing For Customers
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Author : Jeb Dasteel
language : en
Publisher: Financial Times/Prentice Hall
Release Date : 2016
Competing For Customers written by Jeb Dasteel and has been published by Financial Times/Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016 with Business & Economics categories.
Resource added for the Business Management program 101023.
Satisfaction
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Author : Chris Denove
language : en
Publisher: Penguin
Release Date : 2007-06-26
Satisfaction written by Chris Denove and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-06-26 with Business & Economics categories.
The ultimate guide to customer satisfaction, from the people who understand it better than anyone For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the company's senior executives, Chris Denove and James D. Power IV, unlock the vault on decades of closely guarded research data?and insights previously available only to the firm's clients. This is the first book that really explains how great companies like Lexus, UPS, JetBlue, and Enterprise Rent-A-Car get it right, delivering consistently high customer satisfaction and translating it into profitable growth. It will teach you, for instance, how to: -Understand the financial link between satisfaction and profits -Turn customers who are simply ?satisfied? into vocal advocates - Empower frontline employees to do the right thing - Use problem resolution as an opportunity to make new fans Satisfaction offers advice for companies large or small, for product manufacturers, service providers, and retailers alike. It delivers not just a stockpile of customer research, but a road map to developing specific policies and processes. It also tells fascinating stories of companies that don't just talk the talk, but walk the walk every day—and of other companies that ignored the voice of the customer, with dire consequences.