Satisfaction
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Customer Satisfaction Evaluation
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Author : Evangelos Grigoroudis
language : en
Publisher: Springer Science & Business Media
Release Date : 2009-11-07
Customer Satisfaction Evaluation written by Evangelos Grigoroudis and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-07 with Business & Economics categories.
This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.
Satisfaction
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Author : Gregory Berns
language : en
Publisher: Macmillan
Release Date : 2006-08-08
Satisfaction written by Gregory Berns and has been published by Macmillan this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-08-08 with Psychology categories.
Draws on such fields as neuoscience, economics, and evolutionary psychology to address the question of how to find a more satisfying way to live, arguing that the key to satisfaction lies in the complexity and challenge in one's life.
Customer Satisfaction
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Author : Nigel Hill
language : en
Publisher: The Leadership Factor
Release Date : 2007
Customer Satisfaction written by Nigel Hill and has been published by The Leadership Factor this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Consumer satisfaction categories.
This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the book's pages have proved a fresh and continuous source of inspiration and expertise as I work with my organisation in helping them understand why we should do what matters most to our customers and the lasting effect such actions will have on both our customer loyalty and retention. The authors are to be commended.
Job Satisfaction
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Author : Paul E. Spector
language : en
Publisher: SAGE
Release Date : 1997-03-26
Job Satisfaction written by Paul E. Spector and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997-03-26 with Business & Economics categories.
Distilling the vast literature on this frequently studied variable in organizational behaviour research, Paul E Spector provides the student and professional with a pithy overview of the application, assessment, causes and consequences of job satisfaction. In addition to discussing the nature of and techniques for assessing job satisfaction, the author summarizes the findings concerning how people feel towards work, including: cultural and gender differences in job satisfaction and personal and organizational causes; and potential consequences of job satisfaction and dissatisfaction. Students and researchers will particularly appreciate the extensive list of references and the Job Satisfaction Survey included in the Appendix.
Customer Satisfaction Is Worthless Customer Loyalty Is Priceless
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Author : Jeffrey H. Gitomer
language : en
Publisher: Bard Press (TX)
Release Date : 1998
Customer Satisfaction Is Worthless Customer Loyalty Is Priceless written by Jeffrey H. Gitomer and has been published by Bard Press (TX) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Business & Economics categories.
A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.
Satisfaction
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Author : Kim Cattrall
language : en
Publisher: Hachette UK
Release Date : 2008-11-16
Satisfaction written by Kim Cattrall and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-11-16 with Health & Fitness categories.
Kim Cattrall, best known for her depiction of Sex and the City's Samantha, slides between the sheets with readers to share her secrets on reaching the heights of pleasure. In this illustrated guidebook for women looking to improve their sex, Kim Cattrall teams up with her husband to share tips and tricks. This how-to-sex book is based on viewer feedback from the show and designed to help couples focus on achieving the female orgasm.
Job Satisfaction
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Author : C. J. Cranny
language : en
Publisher:
Release Date : 1992
Job Satisfaction written by C. J. Cranny and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Job satisfaction categories.
In this era of frequent corporate restructuring and rapid technological change, successful companies must have employees who are open to innovation and to changing roles, and are able to work together productively. Research shows that employees most likely to be adaptable, cooperative, and productive are those who are satisfied with their jobs. Therefore, it is essential that leaders of American business understand how to enhance job satisfaction within their organizations. In Job Satisfaction, top academic researchers in the field share state-of-the-art information on creating job satisfaction, its resulting benefits, and the risks of having too many employees who are dissatisfied with their jobs. As they show, job satisfaction is also an extremely useful predictor for management. An employee's level of job satisfaction is the single most important piece of data a manager or organizational psychologist can have to predict an employee's rate of absenteeism, decision to resign or retire, desire for union representation, or level of psychological withdrawal. Before they can enhance job satisfaction, managers must understand its components. Research demonstrates that an employee's level of satisfaction is based not only on events in the present and past, but also on his perceptions of the future. Foreseeing future opportunities for advancement, for increased pay, for participation in decision-making, or for networking lead to a high level of job satisfaction. In fact, the authors reveal, perceiving future opportunity can actually be more motivating than actually receiving a raise, getting promoted, or being given additional responsibilities. Job Satisfaction dispels the notion that jobstress necessarily leads to dissatisfaction, and shows how an organization should focus on increasing satisfaction rather than just reducing stress. It is especially important for managers to stimulate job satisfaction by improving their employees' sense of achievement through making tasks and their objectives clear, as well as giving feedback. Academics and managers alike will find Job Satisfaction a source of new and useful information for understanding and enhancing satisfaction on the job.
Consumer Satisfaction And Complaining Behaviour
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Author : H.C. Purohit
language : en
Publisher: Mittal Publications
Release Date : 2004
Consumer Satisfaction And Complaining Behaviour written by H.C. Purohit and has been published by Mittal Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Consumer complaints categories.
Aims To Identity The Determinants Of Satisfaction And In Order To Test The Strength Of Relationship To Develop A Model Which Can Help Predict Satisfaction Behaviour At The Time Of Purchase. The Model Prepared Has Been Tested With The Help Of Logistic Regression. Five Chapters A Questionaire And A Useful Bibliography.
Service Satisfaction And Climate
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Author : John Walker
language : en
Publisher: BRILL
Release Date : 2010
Service Satisfaction And Climate written by John Walker and has been published by BRILL this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Business & Economics categories.
Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large numbers of professionals and serving millions of clients, it is an under-researched field and one that is under-represented in the management/business literature. This omission is particularly noticeable, given that ELT has its own particular themes, problems, and issues. For instance, ELT is an educational service, yet exists within a commercial context. Its clients are from different cultural and linguistic backgrounds. In many ELT contexts, the cultural and linguistic backgrounds of the service providers are different from those of the clients. Thus, the service provision has a strong cross-cultural dimension. Yet the ELT sector is largely missing from the educational and the management literature. This book seeks to fill the gap through discussion of ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.
The Secret Of Job Satisfaction
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Author : Emmanuel Aoudi Chance
language : en
Publisher: Lulu.com
Release Date :
The Secret Of Job Satisfaction written by Emmanuel Aoudi Chance and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.