Making Process Improvement Work For Service Organizations A Concise Action Guide
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Making Process Improvement Work For Service Organizations A Concise Action Guide
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Author :
language : en
Publisher: Addison-Wesley Professional
Release Date : 2012
Making Process Improvement Work For Service Organizations A Concise Action Guide written by and has been published by Addison-Wesley Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with categories.
Making Process Improvement Work
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Author : Neil Potter
language : en
Publisher: Addison-Wesley
Release Date : 2002-03-22
Making Process Improvement Work written by Neil Potter and has been published by Addison-Wesley this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-03-22 with Computers categories.
Software process improvement too often reflects a significant disconnect between theory and practice. This book bridges the gap—offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Project managers will appreciate the book’s concise presentation style and will be able to apply its practical ideas immediately to real-life challenges. With examples based on the authors’ own extensive experience, this book shows how to define goals that directly address the needs of your organization, use improvement models appropriately, and devise a pragmatic action plan. In addition, it reveals valuable strategies for deploying organizational change, and delineates essential metrics for tracking your progress. Appendices provide examples of an action plan, a risk management plan, and a mini-assessment process. You will learn how to: · Scope and develop an improvement plan · Identify and prioritize risks and mitigate anticipated difficulties · Derive metrics that accurately measure progress toward business goals · Sell your improvement program in-house · Initially target practitioners and projects most-open to new approaches and techniques · Stay focused on goals and problems · Align the actions of managers and practitioners · Delay major policy documents and edicts until solutions have been practiced and tested · Use existing resources to speed deployment · Incorporate improvement models, such as SEI CMM® and CMMISM, into your improvement program For those managers who are tired of chronic project difficulties, constant new improvement schemes, and a lack of real progress, this easily digestible volume provides the real-world wisdom you need to realize positive change in your organization.
Latin American Women And Research Contributions To The It Field
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Author : Negrón, Adriana Peña Pérez
language : en
Publisher: IGI Global
Release Date : 2020-12-18
Latin American Women And Research Contributions To The It Field written by Negrón, Adriana Peña Pérez and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-18 with Computers categories.
Although the effort to involve women in engineering has risen in recent years with the creation of new initiatives and the promotion of inclusion in technical disciplines, the active participation of women in engineering professions is continuously lower than expected. While the need for engineers appears to be constantly increasing, women still do not fill most of this role and have a long way to go to even reach an equal split in the field. This gender gap has a significant impact how women in the STEM fields are perceived as well as their experiences in their education and careers. When it comes to Latin American women in IT, their contribution to science can go unnoticed, their participation levels in these fields are very low, and they often occupy lower-level positions than their male counterparts. These issues need to be discussed, and the experiences of women who work in the field must be shared. Latin American Women and Research Contributions to the IT Field highlights the important role of Latin American women in IT by collecting and disseminating their frontier-research contributions in order to provide more visibility and inspire greater participation of Latin American women within the major field of computer science. With chapters contributed by female authors from eight Latin American and Caribbean countries, the book provides a deep analysis of these women’s trajectory paths to high quality theoretical and applied relevant research in computer science and IT. While highlighting areas such as inclusivity and STEM education, along with advancements and achievements in topics that include nonverbal interaction in virtual reality, fuzzy logic applications in education, and ant colony optimization, this book is ideal for professionals, academics, students, and researchers working in the fields of information technologies and computer science as well as those interested in gender and women’s studies.
Process Improvement Essentials
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Author : James R. Persse, PhD
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2006-09-14
Process Improvement Essentials written by James R. Persse, PhD and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-14 with Computers categories.
Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are: The 9001:2000 Quality Management Standard from the International Standards Organization; The Capability Maturity Model Integration from the Software Engineering Institute; and Six Sigma, a methodology for improvement shaped by companies such as Motorola, Honeywell, and General Electric. These recognized and proven quality programs are rising in popularity as more technology managers are looking for ways to help remove degrees of risk and uncertainty from their business equations, and to introduce methods of predictability that better ensure success. Process Improvement Essentials combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst the buzz and hype--tend to get lumped together under a common label. This book delivers a combined guide to all three programs, compares their applicability, and then sets the foundation for further exploration. It's a one-stop-shop designed to give you a working orientation to what the field is all about.
The Process Improvement Handbook A Blueprint For Managing Change And Increasing Organizational Performance
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Author : Tristan Boutros
language : en
Publisher: McGraw Hill Professional
Release Date : 2013-10-15
The Process Improvement Handbook A Blueprint For Managing Change And Increasing Organizational Performance written by Tristan Boutros and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-15 with Business & Economics categories.
Today's business environment demands faster responses, better service, and increased agility. The Process Improvement Handbook reveals how to design effective process improvement structures, organizations, and cultures to meet those needs. Focusing on specific process improvement knowledge areas, this practical work establishes the foundation required to create, maintain, and measure processes while equipping practitioners with the necessary skills to deliver consistent, successful outcomes. This definitive resource introduces a body of knowledge for anyone looking to improve their operating environment. The result is process self-sufficiency, extensibility, sustainability, higher quality, and overall speed that increases competitive advantage. The principles explained in this book encapsulate everything needed to be more "process mature," and to enable process excellence from start to finish.
Improving Performance In Service Organizations
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Author : Joyce Ann Miller
language : en
Publisher: Oxford University Press
Release Date : 2011-07-01
Improving Performance In Service Organizations written by Joyce Ann Miller and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-07-01 with Social Science categories.
Improving Performance in Service Organizations guides professionals through the application of lean concepts and methods in the service sector. Agencies can use this innovative approach to analyze operations and determine ways to eliminate activities that are wasteful and add no value to the services delivered. Service organizations that undergo a lean transformation optimize the use of time and money associated with operations and ensure that scarce resources are allocated to the activities that produce the greatest value for clients served. Using a lean lens within the context of the organization's goals and mission taps into the latent energy and innovative ideas of personnel and releases resources trapped in a vicious cycle of wasted work efforts. By applying the lean concepts, methods, and tools introduced in this book and creating a culture of continuous improvement, service organizations can increase effectiveness and improve accountability for the funding they receive. This book is also well suited for academic courses in quality improvement/business operations management in business and/or social service programs.
The Process Improvement Handbook A Blueprint For Managing Change And Increasing Organizational Performance 2e
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Author : Tristan Boutros
language : en
Publisher: McGraw-Hill Education
Release Date : 2021-10-15
The Process Improvement Handbook A Blueprint For Managing Change And Increasing Organizational Performance 2e written by Tristan Boutros and has been published by McGraw-Hill Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-10-15 with Technology & Engineering categories.
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. The definitive guide to process improvement and operational excellence—now fully updated This thoroughly revised guide offers a roadmap for businesses to improve everything from IT to customer service processes while managing organizational changes. You will discover how to design effective process improvement structures, organizations, and cultures and provide faster response times, better service, and increased agility. The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance, Second Edition equips you with the necessary skills to deliver consistent, successful outcomes. The book provides best practices for implementation and serves as a comprehensive body of knowledge. Chapters new to this edition explore the functionality of new platforms and tools available to the business world. •Previous edition won a 2015 Axiom Book Award for best business theory book•Features templates, case studies, and real-world examples•Written by a pair of project management and process improvement experts
The Asq Quality Improvement Pocket Guide
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Author : Grace L. Duffy
language : en
Publisher: ASQ Quality Press
Release Date : 2013-04-14
The Asq Quality Improvement Pocket Guide written by Grace L. Duffy and has been published by ASQ Quality Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-04-14 with categories.
Basic quality at a size and price that are easy on your pocket! This pocket guide is designed to be a quick, on-the-job reference for anyone interested in making their workplace more effective and efficient. It will provide a solid initial overview of what "quality" is and how it could impact you and your organization. Use it to compare how you and your organization are doing things, and to see whether what's described in the guide might be useful. The tools of quality described herein are universal. People across the world need to find better, more effective ways to improve the creation and performance of products and services. Since organizational and process improvement is increasingly integrated into all areas of an organization, everyone must understand the basic principles of process control and process improvement. This succinct and concentrated guide can help. Unlike any other pocket guide on the market, included throughout are direct links to numerous free online resources that not only go deeper but also show these concepts and tools in action: case studies, articles, webcasts, templates, tutorials, examples from the ASQ Service Division's Service Quality Body of Knowledge (SQBOK), and much more. This pocket guide serves as a gateway into the wealth of peerless content that ASQ offers.
Beyond Business Process Improvement On To Business Transformation
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Author : John C. Jeston
language : en
Publisher:
Release Date : 2009
Beyond Business Process Improvement On To Business Transformation written by John C. Jeston and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Business planning categories.
After coauthoring the definitive books on the practical implementation of business process management, John Jeston is back. This time he provides insights needed by business managers and senior executives. Making your business processes more efficient and effective does not mean your organization will be managed any better, as process performance advantages will dissipate over time. More is required. This book explores this ¿more¿ and shows how adopting a process focus can bring about a new way of managing that can help you meet the challenges of unexpected change. This book is about developing your organization¿s roadmap for the future ¿ starting now!
Process Improvement
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Author : Sarah Cook
language : en
Publisher: Gower Publishing, Ltd.
Release Date : 1996
Process Improvement written by Sarah Cook and has been published by Gower Publishing, Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Business & Economics categories.
Offers a costumer-focused approach to improving organizational performance, which can be applied to specific areas or functions, or to organizations as a whole. Explains the techniques for each of four stages: identifying the needs, assessment and analysis, designing processes, and implementation. C