Making Process Improvement Work For Service Organizations A Concise Action Guide
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Making Process Improvement Work For Service Organizations A Concise Action Guide
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Author :
language : en
Publisher: Addison-Wesley Professional
Release Date : 2012
Making Process Improvement Work For Service Organizations A Concise Action Guide written by and has been published by Addison-Wesley Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with categories.
Making Process Improvement Work For Service Organizations
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Author : Neil Potter
language : en
Publisher: Addison-Wesley
Release Date : 2012-05-01
Making Process Improvement Work For Service Organizations written by Neil Potter and has been published by Addison-Wesley this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-05-01 with Computers categories.
Process improvement too often reflects a significant disconnect between theory and practice. Making Process Improvement Work for Service Organizations bridges the gap–offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Managers and practitioners will appreciate the book’s concise presentation style and will be able to apply its practical ideas immediately to real-life challenges. With examples based on the authors’ own extensive experience, this book shows how to define goals that directly address the needs of your organization, use improvement models appropriately, and devise a pragmatic action plan. In addition, it reveals valuable strategies for deploying organizational change, and delineates essential metrics for tracking your progress. Appendices provide examples of an action plan, a risk management plan, and a mini-assessment process. You will learn how to Scope and develop an improvement plan Identify and prioritize risks and mitigate anticipated difficulties Derive metrics that accurately measure progress toward business goals Sell your improvement program in house Initially target practitioners and teams most open to new approaches and techniques Stay focused on goals and problems Align the actions of managers and practitioners Delay major policy documents and edicts until solutions have been practiced and tested Use existing resources to speed deployment Incorporate improvement models, such as SEI CMMISM for Services, into your improvement program For those managers who are tired of chronic problems during service creation and delivery, constant new improvement schemes, and a lack of real progress, this easily digestible volume provides the real-world wisdom you need to realize positive change in your organization.
Making Process Improvement Work For Service Organizations
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Author : Neil S. Potter
language : en
Publisher:
Release Date : 2012
Making Process Improvement Work For Service Organizations written by Neil S. Potter and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Computer networks categories.
Process Improvement Essentials
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Author : James R. Persse, PhD
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2006-09-14
Process Improvement Essentials written by James R. Persse, PhD and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-14 with Computers categories.
Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are: The 9001:2000 Quality Management Standard from the International Standards Organization; The Capability Maturity Model Integration from the Software Engineering Institute; and Six Sigma, a methodology for improvement shaped by companies such as Motorola, Honeywell, and General Electric. These recognized and proven quality programs are rising in popularity as more technology managers are looking for ways to help remove degrees of risk and uncertainty from their business equations, and to introduce methods of predictability that better ensure success. Process Improvement Essentials combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst the buzz and hype--tend to get lumped together under a common label. This book delivers a combined guide to all three programs, compares their applicability, and then sets the foundation for further exploration. It's a one-stop-shop designed to give you a working orientation to what the field is all about.
Latin American Women And Research Contributions To The It Field
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Author : Negrón, Adriana Peña Pérez
language : en
Publisher: IGI Global
Release Date : 2020-12-18
Latin American Women And Research Contributions To The It Field written by Negrón, Adriana Peña Pérez and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-18 with Computers categories.
Although the effort to involve women in engineering has risen in recent years with the creation of new initiatives and the promotion of inclusion in technical disciplines, the active participation of women in engineering professions is continuously lower than expected. While the need for engineers appears to be constantly increasing, women still do not fill most of this role and have a long way to go to even reach an equal split in the field. This gender gap has a significant impact how women in the STEM fields are perceived as well as their experiences in their education and careers. When it comes to Latin American women in IT, their contribution to science can go unnoticed, their participation levels in these fields are very low, and they often occupy lower-level positions than their male counterparts. These issues need to be discussed, and the experiences of women who work in the field must be shared. Latin American Women and Research Contributions to the IT Field highlights the important role of Latin American women in IT by collecting and disseminating their frontier-research contributions in order to provide more visibility and inspire greater participation of Latin American women within the major field of computer science. With chapters contributed by female authors from eight Latin American and Caribbean countries, the book provides a deep analysis of these women’s trajectory paths to high quality theoretical and applied relevant research in computer science and IT. While highlighting areas such as inclusivity and STEM education, along with advancements and achievements in topics that include nonverbal interaction in virtual reality, fuzzy logic applications in education, and ant colony optimization, this book is ideal for professionals, academics, students, and researchers working in the fields of information technologies and computer science as well as those interested in gender and women’s studies.
Handbook Of Action Research
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Author : Peter Reason
language : en
Publisher: SAGE
Release Date : 2006-01-17
Handbook Of Action Research written by Peter Reason and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-01-17 with Social Science categories.
With the Handbook of Action Research hailed as a turning point in how action research is framed and understood by scholars, this student edition has been structured to provide an easy inroad into the field for researchers and students. It includes concise chapter summaries and an informative introduction that draws together the different strands of action research and reveals their diverse applications as well as their interrelations. Divided into four parts, there are important themes of thinking and practice running throughout.
Oxford Textbook Of Palliative Social Work
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Author : Terry Altilio MSW, ACSW, LCSW
language : en
Publisher: Oxford University Press
Release Date : 2011-03-23
Oxford Textbook Of Palliative Social Work written by Terry Altilio MSW, ACSW, LCSW and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-23 with Medical categories.
The Oxford Textbook of Palliative Social Work is a comprehensive, evidence-informed text that addresses the needs of professionals who provide interdisciplinary, culturally sensitive, biopsychosocial-spiritual care for patients and families living with life-threatening illness. Social workers from diverse settings will benefit from its international scope and wealth of patient and family narratives. Unique to this scholarly text is its emphasis on the collaborative nature inherent in palliative care. This definitive resource is edited by two leading palliative social work pioneers who bring together an array of international authors who provide clinicians, researchers, policy-makers, and academics with a broad range of content to enrich the guidelines recommended by the National Consensus Project for Quality Palliative Care.
Guide To Software Project Management
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Author : Gerard O'Regan
language : en
Publisher: Springer Nature
Release Date : 2025-04-28
Guide To Software Project Management written by Gerard O'Regan and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-28 with Computers categories.
This essential textbook presents an overview of software project management in an ethical and responsible software engineering environment. The book covers the essentials of software project management, and highlights the importance of ethics and professional responsibility as part of the skill set of the modern project manager. Topics and features: Presents a solid overview of software project management Discusses professional and ethical responsibilities of project managers Presents an overview of ethical software engineering Reviews project planning and scheduling, project monitoring and control, risk management and project closure Discusses quality management of software projects Presents an overview of legal and ethical aspects of outsourcing Discusses project management for both traditional and Agile projects Reviews a selection of tools & metrics to support project management Discusses best practice (Prince 2, PMP and CMMI) to improve project management Includes key learning topics, summaries, and review questions in each chapter, together with a useful glossary This practical and easy-to-follow textbook/reference is ideal for computer science students seeking to understand software project management. The text also serves as a self-study primer for software engineers, project managers and software managers. Dr. Gerard O’Regan is an international lecturer in Maths/Computing with research interests in software quality, software process improvement, mathematical approaches to software quality, and the history of computing. He is the author of several books with Springer, including Concise Guide to Software Engineering, Ethical and Legal Aspects of Computing, and A Brief History of Computing.
Foodservice Manual For Health Care Institutions
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Author : Ruby Parker Puckett
language : en
Publisher: John Wiley & Sons
Release Date : 2012-11-19
Foodservice Manual For Health Care Institutions written by Ruby Parker Puckett and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-11-19 with Medical categories.
The thoroughly revised and updated fourth edition of Foodservice Manual for Health Care Institutions offers a review of the management and operation of health care foodservice departments. This edition of the book which has become the standard in the field of institutional and health care foodservice contains the most current data on the successful management of daily operations and includes information on a wide range of topics such as leadership, quality control, human resource management, product selection and purchasing, environmental issues, and financial management. This new edition also contains information on the practical operation of the foodservice department that has been greatly expanded and updated to help institutions better meet the needs of the customer and comply with the regulatory agencies' standards. TOPICS COVERED INCLUDE: Leadership and Management Skills Marketing and Revenue-Generating Services Quality Management and Improvement Planning and Decision Making Organization and Time Management Team Building Effective Communication Human Resource Management Management Information Systems Financial Management Environmental Issues and Sustainability Microbial, Chemical, and Physical Hazards HACCP, Food Regulations, Environmental Sanitation, and Pest Control Safety, Security, and Emergency Preparedness Menu Planning Product Selection Purchasing Receiving, Storage, and Inventory Control Food Production Food Distribution and Service Facility Design Equipment Selection and Maintenance Learning objectives, summary, key terms, and discussion questions included in each chapter help reinforce important topics and concepts. Forms, charts, checklists, formulas, policies, techniques, and references provide invaluable resources for operating in the ever-changing and challenging environment of the food- service industry.
Accelerating Process Improvement Using Agile Techniques
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Author : Deb Jacobs
language : en
Publisher: CRC Press
Release Date : 2005-12-16
Accelerating Process Improvement Using Agile Techniques written by Deb Jacobs and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-12-16 with Business & Economics categories.
Accelerating Process Improvement Using Agile Techniques explains how agile programming is applied to standard process improvement. By applying agile techniques, IT organizations can speed up process improvement initiatives, minimize the resources these initiatives require, and maximize the benefits of process improvement. The book details st