Management Strat Gique Des Services
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Management Strat Gique Des Services
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Author : Éric Vogler
language : fr
Publisher:
Release Date : 2004
Management Strat Gique Des Services written by Éric Vogler and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Service industries categories.
Manuel de stratégie, ce livre explique les principaux concepts du management des services et présente des outils simples et efficaces pour un diagnostic complet d'entreprise ou d'agence de services. Riche de nombreux exemples, il fournit au lecteur les plus récents résultats de la recherche dans les domaines des services et de la stratégie, les nécessaires adaptations aux services de la démarche stratégique habituelle (outils spécifiques pour la segmentation, le diagnostic des ressources, la stratégie horizontale et la gestion de portefeuille d'activités, etc.), un panorama complet et homogène d'un diagnostic stratégique adapté à la situation des entreprises de services, un ensemble d'outils d'analyse stratégique utilisables au niveau local du centre de profit : analyser la concurrence sur sa zone de chalandise, faire un bilan des ressources propres à son agence, élaborer une stratégie d'agence...
Management Strat Gique Des Services Et Innovation Complexit Et N Cessit
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Author : Xavier Pavie
language : fr
Publisher: Editions L'Harmattan
Release Date : 2010-04-01
Management Strat Gique Des Services Et Innovation Complexit Et N Cessit written by Xavier Pavie and has been published by Editions L'Harmattan this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-04-01 with Business & Economics categories.
La mise en oeuvre d'un service est orchestrée quasi entièrement par des individus. La première difficulté est de gérer la motivation, l'empathie, la psychologie. Concernant l'innovation, la dimension humaine est aussi prépondérante : dans le fait de proposer une idée, de faire émerger une solution, de faire évoluer une proposition. Cet ouvrage revient sur la complexité humaine du management des services et de l'innovation, et plus globalement sur leurs enjeux.
Management Strat Gique Des Services Et Innovation
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Author :
language : en
Publisher:
Release Date : 2010
Management Strat Gique Des Services Et Innovation written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Service industries categories.
"La mise en oeuvre d'un service est orchestrée quasi entièrement par des individus. La première difficulté est de gérer la motivation, l'empathie, la psychologie. Concernant l'innovation, la dimension humaine est aussi prépondérante : dans le fait de proposer une idée, de faire émerger une solution, de faire évoluer une proposition. Cet ouvrage revient sur la complexité humaine du management des services et de l'innovation, et plus globalement sur leurs enjeux."--Résumé de l'éditeur.
Proceedings Of The 11th Toulon Verona International Conference On Quality In Services
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Author : Rocco Moliterni
language : en
Publisher: Firenze University Press
Release Date : 2008
Proceedings Of The 11th Toulon Verona International Conference On Quality In Services written by Rocco Moliterni and has been published by Firenze University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Health care rationing categories.
The Toulon-Verona Conference was founded in 1998 by prof. Claudio Baccarani of the University of Verona, Italy, and prof. Michel Weill of the University of Toulon, France. It has been organized each year in a different place in Europe in cooperation with a host university (Toulon 1998, Verona 1999, Derby 2000, Mons 2001, Lisbon 2002, Oviedo 2003, Toulon 2004, Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence, 2008). Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government, tourism, logistics, banking services. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services.
Fondements De Management Strat Gique 2e Dition
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Author : Raghavan Parthasarthy
language : fr
Publisher: Editions JFD
Release Date : 2018-09-11
Fondements De Management Strat Gique 2e Dition written by Raghavan Parthasarthy and has been published by Editions JFD this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-09-11 with Business & Economics categories.
Là où General Motors, Sears et IBM ont perdu du terrain, Toyota, Walmart et Apple en ont gagné. L’histoire regorge d’exemples d’entreprises qui n’ont pas réussi à suivre la concurrence ou qui y sont parvenues, mais sans pouvoir maintenir le rythme par la suite. En tant qu’étudiante ou étudiant en administration des affaires, vous souhaitez sûrement savoir pourquoi certaines entreprises réussissent quand d’autres échouent. Qu’est-ce qui sous-tend le succès étonnant de Google en tant que moteur de recherche, et pourquoi Yahoo n’est-il plus un joueur dominant dans la même industrie? Comment une firme comme Walmart réussit-elle à devenir un chef de file et à maintenir sa position, alors que d’autres acteurs de la même industrie, comme Target Canada et Sears Canada, ont mis fin à leurs activités? Différentes sections de ce manuel apportent des réponses détaillées à ces questions et à d’autres du même ordre. Mais nous pouvons dès maintenant vous donner une réponse synthétique : les entreprises performantes gèrent stratégiquement leurs ressources et leur environnement : elles ne gèrent pas (ou ne déploient pas) seulement leurs ressources internes en ayant la concurrence à l’esprit, mais gèrent aussi de manière proactive leur industrie ou l’environnement concurrentiel lui-même. Dans ce manuel consacré au management stratégique, nous examinerons comment la haute direction de l’entreprise doit comprendre les enjeux qui se dessinent dans l’environnement, et comment elle doit adapter ses capacités stratégiques afin d’établir pour l’entreprise son avantage concurrentiel pour assurer sa prospérité à long terme. Il existe d’autres abrégés sur le même sujet, mais celui-ci se distingue par sa richesse et par les rubriques qu’il contient. Voici quelques-unes de ses particularités : Ce manuel est écrit dans un style simple et engageant, sur le ton d’une conversation. Il évite les phrases complexes et va droit à l’essentiel. Les concepts de chaque chapitre sont clairement développés afin d’aider les étudiantes et les étudiants à les saisir et à les assimiler rapidement. Les concepts sont illustrés au moyen d’exemples d’entreprises bien connues comme Apple, PepsiCo et Walmart.La présentation de la matière est axée sur la pratique et l’application, c’est-à-dire que les élèves disposent de modèles faciles à utiliser pour faire des analyses critiques (par exemple l’analyse d’une industrie ou l’analyse interne d’une entreprise).Chaque chapitre commence par une mise en situation présentée simplement, et le thème de cette brève étude de cas est efficacement intégré au contenu du chapitre.Chaque chapitre se termine par un résumé qui constitue un bon outil de révision pour les étudiantes et les étudiants.Chaque chapitre comprend des projets et des questions à développement conçus pour rapprocher les élèves de la dimension pratique.
Ontology Conceptualization And Epistemology For Information Systems Software Engineering And Service Science
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Author : Miguel-Angel Sicilia
language : en
Publisher: Springer
Release Date : 2010-10-22
Ontology Conceptualization And Epistemology For Information Systems Software Engineering And Service Science written by Miguel-Angel Sicilia and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-10-22 with Business & Economics categories.
This book constitutes the post-proceedings of the International Workshop on Ontology, Conceptualization and Epistemology for Information Systems, Software Engineering and Service Sciences (ONTOSE 2010) , held at the CAiSE 2010 conference in Hammamet, Tunisia, June, 2010. The 10 papers presented in this volume were carefully revised and selected from 25 submissions. They are grouped in sections on enterprise and service architectures, ontology applications, ontology visualization and query expansion, and ontologies for services.
Lean Business Systems And Beyond
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Author : Tomasz Koch
language : en
Publisher: Springer
Release Date : 2008-01-26
Lean Business Systems And Beyond written by Tomasz Koch and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-01-26 with Business & Economics categories.
Lean Manufacturing has proved to be one of the most successful and most powerful production business systems over the last decades. Its application enabled many companies to make a big leap towards better utilization of resources and thus provide better service to the customers through faster response, higher quality and lowered costs. Lean is often described as “eyes for flow and eyes for muda” philosophy. It simply means that value is created only when all the resources flow through the system. If the flow is stopped no value but only costs and time are added, which is muda (Jap. waste). Since the philosophy was born at the Toyota many solutions were tailored for the high volume environment. But in turbulent, fast-changing market environment and progressing globalization, customers tend to require more customization, lower volumes and higher variety at much less cost and of better quality. This calls for adaptation of existing lean techniques and exploration of the new waste-free solutions that go far beyond manufacturing. This book brings together the opinions of a number of leading academics and researchers from around the world responding to those emerging needs. They tried to find answer to the question how to move forward from “Spaghetti World” of supply, production, distribution, sales, administration, product development, logistics, accounting, etc. Through individual chapters in this book authors present their views, approaches, concepts and developed tools. The reader will learn the key issues currently being addressed in production management research and practice throughout the world.
Analyse Et Management Strat Giques
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Author : Jean-Charles Mathé
language : fr
Publisher: Editions L'Harmattan
Release Date : 2010-09-01
Analyse Et Management Strat Giques written by Jean-Charles Mathé and has been published by Editions L'Harmattan this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-09-01 with Business & Economics categories.
Cet ouvrage expose sous forme pédagogique les concepts, outils et méthodes nécessaires à la formulation (analyse ou diagnostic) et à la mise en œuvre (management ou choix) de la stratégie d'entreprise. Les concepts et méthodes sont discutés avec des bibliographies adaptées et accompagnés d'illustrations et d'applications corrigées. Ce livre s'adresse à des publics de formation initiale et continue, niveau licence et master.
Socio Economic Approach To Management Treatise
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Author : Henri Savall
language : en
Publisher: IAP
Release Date : 2023-05-01
Socio Economic Approach To Management Treatise written by Henri Savall and has been published by IAP this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-01 with Business & Economics categories.
The result of half a century of research and experimentation in economics and management, this Treatise is intended for management practitioners. Socio-economic management (SEAM) makes the demands of humanism in professional life and sustainable economic prosperity compatible. It is illustrated with numerous cases from 2,150 companies and organizations from a wide variety of sectors and presents observed and measured results. Most of these chapters are written jointly by managers or executives of companies and organizations, and scholars or consultants involved in the pilot actions. This book is the work of 193 authors, from 16 countries and 4 continents, practitioners or academics in management sciences and management. This reflects the diversity of national and sectoral contexts of SEAM applications. Some chapters situate this concept in relation to the major currents of current thought. Each chapter is preceded by abstracts in French, English and Spanish. The prefaces, signed by Herman Aguinis and Rene Ricol, show the scope of socio-economic theory and management beyond the borders of the company. The book illustrates the international influence (48 countries) of the innovative and robust methods created and developed by the ISEOR team. Socio-economic theory constitutes a "breakthrough innovation", both in terms of its conceptual contribution and the practical methods and tools of its applications. This holistic approach touches on the different functions of the company and its multiple problems. It provides a structured change management method, focused on stimulating Human Potential and on self-financing the development of the company or organization, through the periodic recycling of hidden costs.
Marketing Et Services
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Author : Jean-Claude Dufour
language : en
Publisher: Presses Université Laval
Release Date : 1997
Marketing Et Services written by Jean-Claude Dufour and has been published by Presses Université Laval this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Business & Economics categories.