Managing Challenging Clients
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Managing Challenging Clients
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Author : A. Oade
language : en
Publisher: Springer
Release Date : 2011-10-31
Managing Challenging Clients written by A. Oade and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-10-31 with Business & Economics categories.
Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.
The Heat Of The Moment In Treatment Mindful Management Of Difficult Clients
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Author : Mitch Abblett
language : en
Publisher: W. W. Norton & Company
Release Date : 2013-05-27
The Heat Of The Moment In Treatment Mindful Management Of Difficult Clients written by Mitch Abblett and has been published by W. W. Norton & Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-27 with Psychology categories.
How to warm up to the clients that stop you cold. Have you experienced the anger, fear, doubt, and frustration that most clinicians feel but rarely put words to? Have you ever overreacted to a client in session or found yourself overwhelmed by the work with that client in your caseload? Are you looking for tools to manage your most “difficult” clients? Chances are, you’re like all other clinicians: At times you play “tug-of-war” with those in your care. The Heat of the Moment in Treatment is for clinicians looking to explore, reassess, and transform the way they treat their most difficult clients. With carefully designed mindfulness-based exercises, self-assessments, and skill development activities, this workbook helps clinicians understand their own role in therapeutic interactions, as well as how to proactively respond to tough client behavior in ways that improve the prospects for successful treatment. Author Mitch Abblett acts as a sensitive, expert guide, laying out a roadmap for the toughest of clinical encounters that almost all therapists face, whether seasoned or just starting out. His use of relatable metaphors, rhetorical questions, and stories from his own experience allows readers to reflect upon their own psychotherapy practice without feeling like there is one right way to deal with challenging clients. The Heat of the Moment in Treatment will help clinicians move beyond assumptions and reactive impulses to their “difficult” clients. Readers will gain proactive clinical leadership skills, while learning how to expand mindful awareness of self and others to access compassion and empathy for any client—even when the “heat” of moment-to-moment interaction in session is hard to tolerate.
Difficult Clients Dedicated Attorneys
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Author : Lyn Cobin Gullette
language : en
Publisher: Bradford Publishing Company
Release Date : 2005
Difficult Clients Dedicated Attorneys written by Lyn Cobin Gullette and has been published by Bradford Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Law categories.
The Heat Of The Moment In Treatment
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Author : Mitch Abblett
language : en
Publisher: WW Norton
Release Date : 2013-05-28
The Heat Of The Moment In Treatment written by Mitch Abblett and has been published by WW Norton this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-28 with Psychology categories.
How to warm up to the clients that stop you cold. Have you experienced the anger, fear, doubt, and frustration that most clinicians feel but rarely put words to? Have you ever overreacted to a client in session or found yourself overwhelmed by the work with that client in your caseload? Are you looking for tools to manage your most “difficult” clients? Chances are, you’re like all other clinicians: At times you play “tug-of-war” with those in your care. The Heat of the Moment in Treatment is for clinicians looking to explore, reassess, and transform the way they treat their most difficult clients. With carefully designed mindfulness-based exercises, self-assessments, and skill development activities, this workbook helps clinicians understand their own role in therapeutic interactions, as well as how to proactively respond to tough client behavior in ways that improve the prospects for successful treatment. Author Mitch Abblett acts as a sensitive, expert guide, laying out a roadmap for the toughest of clinical encounters that almost all therapists face, whether seasoned or just starting out. His use of relatable metaphors, rhetorical questions, and stories from his own experience allows readers to reflect upon their own psychotherapy practice without feeling like there is one right way to deal with challenging clients. The Heat of the Moment in Treatment will help clinicians move beyond assumptions and reactive impulses to their “difficult” clients. Readers will gain proactive clinical leadership skills, while learning how to expand mindful awareness of self and others to access compassion and empathy for any client—even when the “heat” of moment-to-moment interaction in session is hard to tolerate.
Client Expectations
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Author : Bianca Harrington
language : en
Publisher: Publifye AS
Release Date : 2025-02-21
Client Expectations written by Bianca Harrington and has been published by Publifye AS this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-02-21 with Business & Economics categories.
Client Expectations provides a comprehensive guide to mastering client expectation management, emphasizing proactive communication and effective value delivery. It argues that managing expectations isn't merely reactive, but a strategic approach to strengthen client relationships, boost project success, and drive business growth. The book highlights that mismatched expectations are a key cause of project failures and client dissatisfaction, while poor communication erodes trust. The book is structured to provide practical tools, templates, and real-world case studies across key stages of project management. It begins by laying a foundation in expectation management principles, drawing from project management, communication theory, and relationship marketing. The insights are supported by empirical research, industry best practices, and experiences from diverse sectors. It demonstrates how actively defining project scope, establishing clear communication protocols, and proactively addressing potential issues lead to client satisfaction and project success. Written in an accessible style, Client Expectations equips project managers, account managers, consultants, and business owners with the skills to conduct needs assessments, create realistic timelines, deliver transparent updates, and solicit feedback. The book culminates in a framework for continuous improvement, ensuring that readers can adapt their approach based on feedback and evolving client needs, to align with client strategic goals.
Grasped Pathways To Excellence
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Author : Steven Brough
language : en
Publisher: GRASPED Digital
Release Date : 2024-02-29
Grasped Pathways To Excellence written by Steven Brough and has been published by GRASPED Digital this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-02-29 with Business & Economics categories.
"GRASPED Pathways to Excellence" is envisioned as a comprehensive guide aimed at individuals seeking transformation in both personal and professional spheres. It likely presents 20 innovative strategies designed to navigate through the complexities of achieving excellence, covering a broad spectrum from enhancing leadership skills, adopting new technologies for growth, to fostering personal well-being and creativity. This guide's USP may lie in its dual focus on personal and professional development, offering a holistic approach rarely found in traditional business or self-help books. It emphasizes the interconnectedness of personal well-being and professional success, providing readers with a unique toolkit designed for the modern landscape of work and life. An introduction to "GRASPED Pathways to Excellence" might set the stage for a transformative journey, highlighting the book's commitment to fostering growth, innovation, and balance. It could invite readers to explore new dimensions of success, promising not just strategies but a new perspective on excellence.
Effective Techniques For Dealing With Highly Resistant Clients
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Author : Clifton W. Mitchell
language : en
Publisher:
Release Date : 2005
Effective Techniques For Dealing With Highly Resistant Clients written by Clifton W. Mitchell and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Resistance (Psychoanalysis) categories.
Dealing With Difficult People
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Author : Rick Brinkman
language : en
Publisher: McGraw Hill Professional
Release Date : 2006-04-07
Dealing With Difficult People written by Rick Brinkman and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-04-07 with Business & Economics categories.
Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
Managing Therapy Interfering Behavior
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Author : Alexander Lawrence Chapman
language : en
Publisher: American Psychological Association (APA)
Release Date : 2016
Managing Therapy Interfering Behavior written by Alexander Lawrence Chapman and has been published by American Psychological Association (APA) this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016 with Psychology categories.
A vital tool for clinicians to help identify and manage therapy-interfering behavior using a dialectical behavior therapy framework.
How To Make Partner And Still Have A Life
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Author : Heather Townsend
language : en
Publisher: Kogan Page Publishers
Release Date : 2019-12-03
How To Make Partner And Still Have A Life written by Heather Townsend and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-12-03 with Business & Economics categories.
Becoming a partner in a professional services firm is for many ambitious fee-earners the ultimate goal. But in this challenging industry, with long hours, high pressure and even higher expectations, how do you stand out from the crowd? How do you build the most effective relationships? And how do you find the time to do all of this and still have a fulfilling personal life? Now in its third edition, How to Make Partner and Still Have a Life equips individuals at the start of their career through to partner with the skills needed to reach and succeed at the leadership level. How to Make Partner and Still Have a Life details the expectations and realities of being a partner and outlines how you can continue to achieve once you have obtained the much-coveted role. This edition is updated with guidance on developing the right mindset for success and the importance of mentoring and sponsorship. There is a specific focus on women and BAME professionals and the challenges faced by individuals coming from non-traditional or under-represented backgrounds. Heather Townsend and Jo Larbie provide a guide to help you tackle common obstacles and work smarter - not harder - to reach the top. Start your journey to partnership and still have the time for a life outside of work.