Managing Expectations
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Managing Expectations
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Author : Naomi Karten
language : en
Publisher: Addison-Wesley
Release Date : 2013-07-15
Managing Expectations written by Naomi Karten and has been published by Addison-Wesley this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-15 with Computers categories.
This is the digital version of the printed book (Copyright © 1994). People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. But sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Managing Expectations shows how to identify expectations and suggests ways to gain more control of them. In today's turbulent business world, understanding and meeting your customers' expectations is indeed a challenge, and it's not hard to understand why: Expectations affect a range of interactions, including service responsiveness, service capability, product functionality, and project success. Expectations are difficult to control and impossible to turn off. However, by learning to identify and influence what your customers expect, you can dramatically improve the quality, impact, and effectiveness of your services. Contents include sections on communication skills, information gathering, policies and practices, building win-win relationships, as well as a concluding chapter on how to formulate an action plan. A Step-by-Step Guide to Managing Expectations Guard Against Conflicting Messages Use Jargon with Care Identify Communication Preferences Listen Persuasively Help Customers Describe Their Needs Become an Information-Gathering Skeptic Understand Your Customers' Context Try the Solution On for Size Clarify Perceptions Set Uncertainty-Managing Service Standards When Appropriate, Just Say Whoa Build Win-Win Relationships Formulate an Action Plan
Managing Expectations
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Author : George Pitagorsky
language : en
Publisher:
Release Date : 2017-01-25
Managing Expectations written by George Pitagorsky and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-25 with categories.
Managing Stakeholder Expectations For Project Success
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Author : Ori Schibi
language : en
Publisher: J. Ross Publishing
Release Date : 2013-10-13
Managing Stakeholder Expectations For Project Success written by Ori Schibi and has been published by J. Ross Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-13 with Business & Economics categories.
Managing Stakeholder Expectations for Project Success provides a practical approach to managing those things that matter most for project success—stakeholder expectations, communication, risk, change, and quality—so that scope, schedule, and cost end up on target and the project’s intended benefits for the organization are realized. This unique desk reference shows how to utilize the best practices, concepts, and methodologies found in PMI’s PMBOK® Guide, along with a few concepts from APMG’s PRINCE2, and leverage them in the context of organizational challenges and project realities. It features new methods for successful project management that focus on understanding and managing stakeholders’ needs and expectations, communication, time management, and organizational politics and culture. The book’s content and design also make it a valuable resource for PMP® certification. J. Ross Publishing offers an add-on at a nominal cost — Downloadable, customizable tools, presentations and templates ready for immediate implementation.
Principle Centered Leadership
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Author : Stephen R. Covey
language : en
Publisher: Simon and Schuster
Release Date : 1992-10
Principle Centered Leadership written by Stephen R. Covey and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992-10 with Business & Economics categories.
The 7 habits of highly effective people.
Unveiling The Secrets To Mastering Effective And Efficient Project Management
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Author : Dr. John Adeghe
language : en
Publisher: Dr. John Adeghe
Release Date : 2024-11-03
Unveiling The Secrets To Mastering Effective And Efficient Project Management written by Dr. John Adeghe and has been published by Dr. John Adeghe this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-11-03 with Business & Economics categories.
In the fast-paced world of project management, the quest for effective and efficient practices is an ongoing challenge. Organizations across industries increasingly recognize the need for a structured approach to project management that meets deadlines and budgets, delivers high-quality outcomes, and drives strategic objectives. Unveiling the Secrets to Mastering Effective and Efficient Project Management aims to address this need by providing a comprehensive and practical guide to mastering the art and science of project management. This book was conceived from the realization that many project management resources focus on theory or generalized practices without offering a detailed, practical approach to navigating the complexities of modern projects. It aims to bridge this gap by presenting an in-depth analysis of essential project management concepts, frameworks, and methodologies supported by real-world case studies and evidence-based practices. This book begins with foundational concepts, including crucial terminologies and essential frameworks, which are critical for anyone looking to understand the core principles of project management. From there, we explore advanced topics such as strategic planning, risk management, and quality assurance, providing practical tools and techniques that can be applied to enhance project performance. One of the book's central themes is the integration of Agile methodologies and Lean practices, which have revolutionized the field by introducing more flexible and iterative approaches to project management. The inclusion of contemporary topics, such as emerging technologies and their impact on project management, reflects the evolving nature of the field and prepares readers to stay ahead of future trends. Throughout the book, I have drawn on my experiences, insights from industry experts, and a wealth of research to provide a well-rounded perspective on project management. The case studies offered real-world examples of how various methodologies and tools have been successfully applied, providing valuable lessons and practical advice. I hope this book will be a valuable resource for project managers, team leaders, and organizational decision-makers committed to achieving excellence in their project endeavors. Whether you are a seasoned professional or new to the field, the insights and strategies presented here are designed to help you navigate the complexities of project management with confidence and skill. Thank you for embarking on this journey with me. I am excited to share these insights and practices with you and look forward to their impact on your project management endeavors. Dr. John Adeghe November 2024
Absolute Beginner S Guide To Project Management
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Author : Greg Horine
language : en
Publisher: Pearson Education
Release Date : 2009-01-16
Absolute Beginner S Guide To Project Management written by Greg Horine and has been published by Pearson Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-01-16 with Business & Economics categories.
Why learn project management the hard way? Absolute Beginner’s Guide to Project Management, Second Edition will have you managing projects in no time! Here’s a small sample of what you’ll learn: Key concepts and fundamentals behind best-practice project management techniques The mindset and skill set of effective project managers Project techniques that work in any industry, with any tools The common elements of successful projects Lessons from failed projects The value and importance of project leadership versus project management How to manage growing project trends and tough project types that first-time project managers are likely to encounter How to make better use of Microsoft Project How to respond when project reality does not match textbook scenarios Expert insight on key project management concepts and topics You’ve just been handed your department's biggest project. Absolute Beginner's Guide to Project Management will show you exactly where to start—and walk you step by step through your entire project! Expert project manager Gregory Horine shows you exactly what works and what doesn’t, drawing on the field’s proven best practices. Understand your role as a project manager...gain the skills and discover the personal qualities of great project managers...learn how to organize, estimate, and schedule projects effectively...manage deliverables, issues, changes, risks, quality, vendors, communications, and expectations...make the most of technology...manage virtual teams...avoid the problems that trip up new project managers! This new edition jumpstarts your project management expertise even faster, with all-new insights on Microsoft Project, challenging project situations and intriguing project management topics of the day.
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Author :
language : en
Publisher: Smocot Ionut Mihai
Release Date :
written by and has been published by Smocot Ionut Mihai this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Managing Patient Expectations
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Author : Susan Keane Baker
language : en
Publisher: Jossey-Bass
Release Date : 1998-08-21
Managing Patient Expectations written by Susan Keane Baker and has been published by Jossey-Bass this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998-08-21 with Health & Fitness categories.
Susan Keane Baker - an expert in the field of physician practice management and patient satisfaction - describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. This practical guide explains how to find out what patients really think and how physicians can best respond in a variety of situations. Written for all members of the health care team, the book reveals the vital role that each person plays in managing patient expectations.
The Art And Science Of Effective And Impactful Communication
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Author : Karminder Ghuman, PhD
language : en
Publisher: Blue Rose Publishers
Release Date : 2024-08-10
The Art And Science Of Effective And Impactful Communication written by Karminder Ghuman, PhD and has been published by Blue Rose Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-08-10 with Business & Economics categories.
Communication makes a big difference. A deeper understanding of this domain can enable individuals and professionals to achieve their intended objectives. Imparting education and corporate training in the field of communication for more than 25 years has been a transformational experience. Grappling with the realities of communication and parallel to that, conducting informal research regarding various communication principles has been an exhilarating experience. I believe that for what all I have gained while having a very interactive interface with the world of communication, now is the right time to repay by assimilating all my experiences in the form of a very comprehensive book in which the concepts and principles of communication are narrated in a lucid and non-textual manner. The objective of writing this book is to fulfill the need of individuals who need focused literature to develop their communication not only from an operational angle, like writing or making an oral presentation, but also as communication happens typically every second in formal and informal settings of the personal and working life of an individual. An attempt has been made to have an application bias instead of a theoretical one.