Managing Patient Expectations
DOWNLOAD
Download Managing Patient Expectations PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Managing Patient Expectations book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Managing Patient Expectations
DOWNLOAD
Author : Susan Keane Baker
language : en
Publisher: Jossey-Bass
Release Date : 1998-08-21
Managing Patient Expectations written by Susan Keane Baker and has been published by Jossey-Bass this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998-08-21 with Health & Fitness categories.
Susan Keane Baker - an expert in the field of physician practice management and patient satisfaction - describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. This practical guide explains how to find out what patients really think and how physicians can best respond in a variety of situations. Written for all members of the health care team, the book reveals the vital role that each person plays in managing patient expectations.
Successful Practice Managment Exceeding Patient Expectations
DOWNLOAD
Author : Colleen Sullivan
language : en
Publisher: Lulu.com
Release Date : 2012-10-11
Successful Practice Managment Exceeding Patient Expectations written by Colleen Sullivan and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-10-11 with Business & Economics categories.
Successful Practice Management: Exceeding Patient Expectations is a must-have for all healthcare practices. It includes an extensive guide on how to run a successful healthcare practice, an in-depth discussion on the importance of patients over the seven stages of the patient consultation process, and an emphasis on the importance of patients' need for expert care, understanding, and satisfaction from the practice experience. There are 12 detailed chapters that provide the reader with an analysis of healthcare practice management for patient satisfaction, recognising and removing barriers to patient value from consultations, developing personnel and practice systems, and financial compliance requirements and quality control. This book is written as a practical guide for healthcare practices that focuses on and emphasises the importance of patients.
Managing Expectations
DOWNLOAD
Author : Naomi Karten
language : en
Publisher: Addison-Wesley
Release Date : 2013-07-15
Managing Expectations written by Naomi Karten and has been published by Addison-Wesley this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-15 with Computers categories.
This is the digital version of the printed book (Copyright © 1994). People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. But sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Managing Expectations shows how to identify expectations and suggests ways to gain more control of them. In today's turbulent business world, understanding and meeting your customers' expectations is indeed a challenge, and it's not hard to understand why: Expectations affect a range of interactions, including service responsiveness, service capability, product functionality, and project success. Expectations are difficult to control and impossible to turn off. However, by learning to identify and influence what your customers expect, you can dramatically improve the quality, impact, and effectiveness of your services. Contents include sections on communication skills, information gathering, policies and practices, building win-win relationships, as well as a concluding chapter on how to formulate an action plan. A Step-by-Step Guide to Managing Expectations Guard Against Conflicting Messages Use Jargon with Care Identify Communication Preferences Listen Persuasively Help Customers Describe Their Needs Become an Information-Gathering Skeptic Understand Your Customers' Context Try the Solution On for Size Clarify Perceptions Set Uncertainty-Managing Service Standards When Appropriate, Just Say Whoa Build Win-Win Relationships Formulate an Action Plan
Managing Patients With Chronic Pain And Opioid Addiction
DOWNLOAD
Author : Donald R Taylor
language : en
Publisher: Springer
Release Date : 2015-07-14
Managing Patients With Chronic Pain And Opioid Addiction written by Donald R Taylor and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-07-14 with Medical categories.
This text will provide readers with a thorough review of the complex condition of chronic pain and addictions. The book was originally commissioned due to the need in the field for more literature on the topic. This concise pocket book will review epidemiology, clinical features, diagnosis, and medical management of both chronic pain and addiction. Busy healthcare professionals will benefit from this text, which will not only cover the foundation of the management of both conditions and together, but discuss up-to-date national and international treatment guidelines, upcoming therapies and REMS.
The Difficult Hair Loss Patient
DOWNLOAD
Author : Ralph M. Trüeb
language : en
Publisher: Springer
Release Date : 2015-09-02
The Difficult Hair Loss Patient written by Ralph M. Trüeb and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-02 with Medical categories.
You could read every textbook available on hair growth and disorders, and still not be able to treat hair loss effectively. In every art, there are many techniques, but few principles. The only way to achieve success is to have a firm foundation of principles to build upon, and the right attitude about how to achieve your goals. This book offers a detailed guide that goes beyond the technical aspects of trichology and evidence based medicine, providing specialists and primary care physicians experienced in the basic management of hair loss with the additional know-how they need to master the ultimate challenge of difficult hair loss patients. First, the prerequisites for successful management of hair loss are reviewed – basically, making a diagnosis and understanding the patient and his or her problem. Then, guidelines on the management of difficult dermatologic conditions and of psychopathological disorders associated with hair loss are provided. Lastly, important aspects of follow-up are covered–specifically the problems of adverse effects, patient non-compliance, and their management–before concluding with exemplary case studies of successful treatment of alopecia and related conditions.
Managing A Canadian Healthcare Strategy
DOWNLOAD
Author : A. Scott Carson
language : en
Publisher: McGill-Queen's Press - MQUP
Release Date : 2017-03-16
Managing A Canadian Healthcare Strategy written by A. Scott Carson and has been published by McGill-Queen's Press - MQUP this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-16 with Medical categories.
Canada’s fragmented healthcare system is one of the most expensive among the OECD countries, yet the quality of its performance is mediocre at best. Canada lacks a system-wide healthcare strategy that brings together many individual federal, provincial, and territorial strategies into a comprehensive and coherent whole. Managing a Canadian Healthcare Strategy is a collection of ten policy research essays by leading Canadian and international scholars who address three important questions. First, if Canada had a unifying strategy, how would the country measure its success and monitor its performance? Second, who are the agents of change to bring about a Canadian system-wide strategy? Third, how can the jurisdictional realities of Canada’s political system be managed to bring about strategic reform? The final section in the volume explores ways to overcome the barriers and impediments that preoccupy Canadians’ concerns about healthcare. A companion volume to Toward a Healthcare Strategy for Canadians, the contributors to Managing a Canadian Healthcare Strategy turn to the critical importance of how necessary healthcare changes can be best implemented.
Measuring And Improving Patient Satisfaction
DOWNLOAD
Author : Patrick J. Shelton
language : en
Publisher: Jones & Bartlett Learning
Release Date : 2000
Measuring And Improving Patient Satisfaction written by Patrick J. Shelton and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Organizational change categories.
Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.
Organization And Management Of Ivf Units
DOWNLOAD
Author : Steven D. Fleming
language : en
Publisher: Springer
Release Date : 2016-08-23
Organization And Management Of Ivf Units written by Steven D. Fleming and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-08-23 with Health & Fitness categories.
Bringing together the latest information on the organization, management and quality of in-vitro fertilization (IVF) units, this is the first true field guide for the clinician working in assisted reproductive technologies (ART). Divided thematically into four main sections, part one discussed the establishment and organization of the IVF unit, including location, design and construction, practical considerations for batching IVF cycles, and regulations and risk management. Part two, the largest section, covers the many aspects of overall quality management and its implementation – staff and patient management, cryobank and PGD/PGS management, and data management – as well as optimization of treatment outcomes and statistical process control analysis to assess quality variation. Part three addresses the relationship between IVF units and society at large, including the ethics of IVF treatment, as well as public/low-cost and private/corporate IVF units. Advertising and marketing for IVF units is discussed in part four, including the building and managing of websites and the use of traditional print and social media. With approximately five thousand IVF units worldwide and a growing number of training programs, Organization and Management of IVF Units is a key resource for clinic directors, unit managers, embryologists, quality experts, and students of reproductive medicine and clinical embryology.
Evidence Based Practice For Nurses And Healthcare Professionals
DOWNLOAD
Author : Janet Barker
language : en
Publisher: SAGE
Release Date : 2016-05-28
Evidence Based Practice For Nurses And Healthcare Professionals written by Janet Barker and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05-28 with Medical categories.
In the current healthcare climate, it is more important than ever to be able to select and find the right evidence for your practice to ensure patients receive safe, high quality care. The fully updated new edition of this comprehensive book helps nurses and healthcare professionals understand how to use evidence in all aspects of care, with plenty of examples and activities to help relate concepts to practice. The new edition features: * Explanation of what values-based practice means and how it fits alongside evidence-based practice * A new chapter on innovation and improvement to help you make a difference in your practice * Even more examples from a range of professions to understand how different professions work together * Learning features to make it easier to learn, including word puzzles, chapter summaries and a glossary It is essential reading for all pre-qualifying and qualified nursing and allied health students who are exploring evidence-based practice for the first time. Janet Barker was formerly Associate Professor of Nursing at the University of Nottingham. Paul Linsley and Ros Kane are both Principal Lecturers at the University of Lincoln.
The Tool Kit For Dental Risk Management
DOWNLOAD
Author : Roy C. Lilley
language : en
Publisher: Radcliffe Publishing
Release Date : 2002
The Tool Kit For Dental Risk Management written by Roy C. Lilley and has been published by Radcliffe Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Dentistry categories.
Dentists and members of the dental practice team increasingly need to know how to deal with potential risks to patients, dentists, staff and premises; and how to manage risk with common sense procedures. This book shows the reader how. It addresses risk issues and helps dentists and dental professionals find the answers. It is a comprehensive guide including topics such as complaints, claims, consent, health and safety, dental records, radiology, treatment planning and finance management. The book can be read cover to cover, or referred to as needed for specific topics. Icons help guide the reader through the text, and exercises for individuals and team groups are also included.