Managing Patient Expectations
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Managing Patient Expectations
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Author : Susan Keane Baker
language : en
Publisher: Jossey-Bass
Release Date : 1998-08-21
Managing Patient Expectations written by Susan Keane Baker and has been published by Jossey-Bass this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998-08-21 with Health & Fitness categories.
Susan Keane Baker - an expert in the field of physician practice management and patient satisfaction - describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. This practical guide explains how to find out what patients really think and how physicians can best respond in a variety of situations. Written for all members of the health care team, the book reveals the vital role that each person plays in managing patient expectations.
Managing Expectations
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Author : Naomi Karten
language : en
Publisher: Addison-Wesley
Release Date : 2013-07-15
Managing Expectations written by Naomi Karten and has been published by Addison-Wesley this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-15 with Computers categories.
This is the digital version of the printed book (Copyright © 1994). People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. But sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Managing Expectations shows how to identify expectations and suggests ways to gain more control of them. In today's turbulent business world, understanding and meeting your customers' expectations is indeed a challenge, and it's not hard to understand why: Expectations affect a range of interactions, including service responsiveness, service capability, product functionality, and project success. Expectations are difficult to control and impossible to turn off. However, by learning to identify and influence what your customers expect, you can dramatically improve the quality, impact, and effectiveness of your services. Contents include sections on communication skills, information gathering, policies and practices, building win-win relationships, as well as a concluding chapter on how to formulate an action plan. A Step-by-Step Guide to Managing Expectations Guard Against Conflicting Messages Use Jargon with Care Identify Communication Preferences Listen Persuasively Help Customers Describe Their Needs Become an Information-Gathering Skeptic Understand Your Customers' Context Try the Solution On for Size Clarify Perceptions Set Uncertainty-Managing Service Standards When Appropriate, Just Say Whoa Build Win-Win Relationships Formulate an Action Plan
Diabetes And Hypertension
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Author : Samy I. McFarlane
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-10-19
Diabetes And Hypertension written by Samy I. McFarlane and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-10-19 with Medical categories.
Diabetes and hypertension have evolved as two of the modern day epidemics affecting millions of people around the world. These two common co-morbidities lead to substantial increase in cardiovascular disease, the major cause of morbidity and mortality of adults around the world. In Diabetes and Hypertension: Evaluation and Management, a panel of renowned experts address a range of critical topics -- from basic concepts in evaluation and management of diabetes and hypertension, such as dietary interventions, to evaluation and management of secondary hypertension in clinical practice. Other chapters focus on high cardiovascular risk populations such as those with coronary heart disease, chronic kidney disease and minority patients. In addition, evolving concepts and new developments in the field are presented in other chapters, such as prevention of type 2 diabetes and the epidemic of sleep apnea and its implication for diabetes and hypertension evaluation and management. An important title covering two of the most troubling disorders of our time, Diabetes and Hypertension: Evaluation and Management will provide the busy practitioner with cutting edge knowledge in the field as well as practical information that can translate into better care provided to the high-risk population of diabetics and hypertensive patients.
Principles Of Risk Management And Patient Safety
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Author : Barbara J. Youngberg
language : en
Publisher: Jones & Bartlett Publishers
Release Date : 2010-08-10
Principles Of Risk Management And Patient Safety written by Barbara J. Youngberg and has been published by Jones & Bartlett Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-08-10 with Medical categories.
Principles of Risk Management and Patient Safety identifies changes in the industry and describes how these changes have influenced the functions of risk management in all aspects of healthcare. The book is divided into four sections. The first section describes the current state of the healthcare industry and looks at the importance of risk management and the emergence of patient safety. It also explores the importance of working with other sectors of the health care industry such as the pharmaceutical and device manufacturers. Important Notice: The digital edition of this book is missing some of the images or content found in the physical edition.
Common Pitfalls In The Evaluation And Management Of Headache
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Author : Elizabeth W. Loder
language : en
Publisher: Cambridge University Press
Release Date : 2014-04-10
Common Pitfalls In The Evaluation And Management Of Headache written by Elizabeth W. Loder and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-04-10 with Health & Fitness categories.
Discussing real-world cases, this practical guide highlights areas of diagnostic uncertainty and shows common pitfalls in headache diagnosis and treatment.
Making Sense Of Risk Management
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Author : Roy Lilley
language : en
Publisher: CRC Press
Release Date : 2016-07-14
Making Sense Of Risk Management written by Roy Lilley and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-07-14 with Medical categories.
What you really need to know about risk management, clinical governance, law and ethics... Now completely revised and updated Making Sense of Risk Management: a workbook for primary care breaks down complex issues and presents them in an easily comprehensible manner. Addressing current issues such as the new GP Contract and the rapid rise in litigation, this new edition takes on a more rigorous approach but maintains the same light-hearted style with more detailed and definitive guidance. The format makes use of tips, warnings, tables, exercises and think boxes providing an informative, interesting and engaging read. All primary care staff including General Practitioners, managers, nurses, health visitors, administrative staff and receptionists will find this book invaluable.
Making Sense Of Risk Management
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Author : Roy C. Lilley
language : en
Publisher: Radcliffe Publishing
Release Date : 2005
Making Sense Of Risk Management written by Roy C. Lilley and has been published by Radcliffe Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Medical categories.
Chaperones -- Domiciliary Visiting -- Locums and Risk -- Managing Patient Expectations -- Risk and Finance -- Getting to Grips with Communication -- Information Technology and Risk Management -- Reviewing the Practice -- Health and Safety 1 -- Health and Safety 2 -- Employment Issues and Risk -- Risk and the Media -- Clinical Governance -- Annex - Stop Press! -- Index -- Back Cover
Current Concepts In The Management Of Proximal Interphalangeal Joint Disorders An Issue Of Hand Clinics
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Author : Kevin C. Chung
language : en
Publisher: Elsevier Health Sciences
Release Date : 2018-04-16
Current Concepts In The Management Of Proximal Interphalangeal Joint Disorders An Issue Of Hand Clinics written by Kevin C. Chung and has been published by Elsevier Health Sciences this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-16 with Medical categories.
This issue of Hand Clinics, guest edited by series consulting editor Dr. Kevin Chung, will cover Current Concepts in the Management of Proximal Interphalangeal Joint Disorders. Topics discussed in the volume include: Anatomy and biomechanics of the finger proximal interphalangeal joint; Surgical exposure of the proximal interphalangeal joint; Treating proximal interphalangeal joint dislocations; Management of proximal interphalangeal joint fracture dislocations; Proximal interphalangeal joint fusion: indications and techniques; Implant arthroplasty: selection of exposure and implant; Salvaging a failed proximal interphalangeal joint implant; Treatment of proximal interphalangeal joint contracture; Treating congenital proximal interphalangeal joint contracture; Complications of proximal interphalangeal joint injuries: prevention and treatment; and Therapy concepts for the proximal interphalangeal joint, among others.
How To Communicate Effectively With Patients
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Author : Pasquale De Marco
language : en
Publisher: Pasquale De Marco
Release Date : 2025-07-24
How To Communicate Effectively With Patients written by Pasquale De Marco and has been published by Pasquale De Marco this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-24 with Health & Fitness categories.
**How to Communicate Effectively with Patients** is a comprehensive guide to communication skills for healthcare professionals. It covers a wide range of topics, from building strong patient relationships to communicating medical information effectively. It also includes chapters on navigating difficult conversations, collaborating with patients, and communicating with diverse populations. Whether you are a doctor, nurse, pharmacist, or other healthcare professional, this book will help you improve your communication skills and provide better care for your patients. In this book, you will learn how to: * Build strong patient relationships * Understand patient perspectives * Communicate medical information effectively * Navigate difficult conversations * Collaborate with patients * Communicate with diverse populations With clear explanations, practical examples, and case studies, this book will help you become a more effective communicator and provide better care for your patients. If you like this book, write a review!
Initial National Priorities For Comparative Effectiveness Research
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Author : Institute of Medicine
language : en
Publisher: National Academies Press
Release Date : 2009-11-14
Initial National Priorities For Comparative Effectiveness Research written by Institute of Medicine and has been published by National Academies Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-14 with Medical categories.
Clinical research presents health care providers with information on the natural history and clinical presentations of disease as well as diagnostic and treatment options. In today's healthcare system, patients, physicians, clinicians and family caregivers often lack the sufficient scientific data and evidence they need to determine the best course of treatment for the patients' medical conditions. Initial National Priorities for Comparative Effectiveness Research(CER) is designed to fill this knowledge gap by assisting patients and healthcare providers across diverse settings in making more informed decisions. In this 2009 report, the Institute of Medicine's Committee on Comparative Effectiveness Research Prioritization establishes a working definition of CER, develops a priority list of research topics, and identifies the necessary requirements to support a robust and sustainable CER enterprise. As part of the 2009 American Recovery and Reinvestment Act, Congress appropriated $1.1 billion in federal support of CER, reflecting legislators' belief that better decisions about the use of health care could improve the public's health and reduce the cost of care. The Committee on Comparative Effectiveness Research Prioritization was successful in preparing a list 100 top priority CER topics and 10 recommendations for best practices in the field.