Managing Public Services
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Managing Public Services Implementing Changes
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Author : Tony L. Doherty
language : en
Publisher: Psychology Press
Release Date : 2002
Managing Public Services Implementing Changes written by Tony L. Doherty and has been published by Psychology Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
Taking a distinctive approach, emphasizing management and organizational learning as keys to organizational success, this introductory text is solidly practical and is supported by strong pedagogical features.
Strategic Management In The Public Sector
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Author : Paul Joyce
language : en
Publisher: Routledge
Release Date : 2015-02-11
Strategic Management In The Public Sector written by Paul Joyce and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-02-11 with Business & Economics categories.
Strategic management is widely seen as essential to the public services, leading to better performance and better outcomes for the public. In fact, the private sector idea of strategic management has become so powerful in the public sector that politicians and policy makers have begun to talk about the importance of the modern state being strategic – and we may be witnessing the emergence of the Strategic State. Strategic Management for the Public Sector draws on experience and research from a range of countries and provides a theoretical understanding of strategic management that is grounded in the public sector. Drawing on the latest theory and research this text provides a fresh look at foresight, analysis, strategic choice, implementation and evaluation. This book also offers original and detailed case studies based on up to date evidence from different public sector settings, helping the reader to build on their understanding of theories and concepts presented earlier in the book. Strategic Management for the Public Sector has been written specially for managers and students taking postgraduate courses such as MBAs and MPAs. It will also appeal to individual managers and civil servants in the public sector looking for an accessible book to read as part of their own independent personal development.
Public Service Operations Management
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Author : Zoe Radnor
language : en
Publisher: Routledge
Release Date : 2015-07-30
Public Service Operations Management written by Zoe Radnor and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-07-30 with Business & Economics categories.
How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.
Managing Organizations To Sustain Passion For Public Service
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Author : James L. Perry
language : en
Publisher:
Release Date : 2021
Managing Organizations To Sustain Passion For Public Service written by James L. Perry and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021 with Civil service categories.
"During the last three decades, social and behavioral scientists have intensively studied the motivating power of public service. The research focuses on varied concepts-public service motivation, altruism, and prosocial motivation and behavior. This research has produced a critical mass of new knowledge for transforming the motivation of public employees, civil service policies and management practices. The book is the first to look systematically across the different streams of other-oriented motivation research. It is also the first to synthesize research across applied questions that public organizations and their leaders confront, including: recruiting and selecting staff who will ethically and competently pursue public service; designing public work to leverage its meaningfulness; creating work environments that support intrinsically-motivated, prosocial behavior; compensating and rewarding employees to energize and sustain public service; socializing employees for public service missions and values; and leading employees for causes great than themselves"--
Digital Government
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Author : Miriam Lips
language : en
Publisher: Routledge
Release Date : 2019-07-17
Digital Government written by Miriam Lips and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-07-17 with Business & Economics categories.
Digital Government: Managing Public Sector Reform in the Digital Era presents a public management perspective on digital government and technology-enabled change in the public sector. It incorporates theoretical and empirical insights to provide students with a broader and deeper understanding of the complex and multidisciplinary nature of digital government initiatives, impacts and implications. The rise of digital government and its increasingly integral role in many government processes and activities, including overseeing fundamental changes at various levels across government, means that it is no longer perceived as just a technology issue. In this book Miriam Lips provides students with practical approaches and perspectives to better understand digital government. The text also explores emerging issues and barriers as well as strategies to more effectively manage digital government and technology-enabled change in the public sector. Digital Government is the ideal book for postgraduate students on courses in public administration, public management, public policy, political science and international relations, and e-government. It is also suitable for public service managers who are experiencing the impact of digital technology and data in the public sector.
Strategic Management In Public Services Organizations
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Author : Ewan Ferlie
language : en
Publisher: Routledge
Release Date : 2015-02-20
Strategic Management In Public Services Organizations written by Ewan Ferlie and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-02-20 with Business & Economics categories.
Strategic Management in Public Services Organizations sets out to connect the two traditionally disparate academic literatures of public management and strategic management. The authors argue that some models of strategic management are now of enhanced relevance for contemporary public services organizations, especially when considering successive New Public Management reforms. This observation has important consequences for the requisite work practices, skills and knowledge bases of current public managers, as they are increasingly being asked to act as strategic as well as operational managers. Strategic Management in Public Services Organizations takes a strongly comparative and international perspective in addressing the fundamental issue of strategic management within diverse public administrative traditions. The impact of strategic management on the performance of public agencies is examined and it is argued that the appropriate use of strategic management models depends on the politico-administrative and cultural contexts of the public services organization in question, concluding that there is no single best way to strategically lead public organisations. This is an advanced textbook aimed at the postgraduate level, particularly students on MPAs and MBAs with a public sector option or MScs in Public Policy and Public Management.
Performance Management In The Public Sector
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Author : Wouter Van Dooren
language : en
Publisher: Routledge
Release Date : 2010-06-10
Performance Management In The Public Sector written by Wouter Van Dooren and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-06-10 with Business & Economics categories.
Tackling the key topics of reform and modernization, this important new book systematically examines performance in public management systems. The authors present this seminal subject in an informative and accessible manner, tackling some of the most important themes. Performance Management in the Public Sector takes as its point of departure a broad definition of performance to redefine major and basic mechanisms in public administration, both theoretically and in practice. The book: situates performance in some of the current public management debates; discusses the many definitions of ‘performance’ and how it has become one of the contested agendas of public management; examines measurement, incorporation and use of performance information; and explores the challenges and future directions of performance management. A must-read for any student or practitioner of public management, this core text will prove invaluable to anyone wanting to improve their understanding of performance management in the public sector.
Public Sector Management
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Author : Norman Flynn
language : en
Publisher:
Release Date : 1993
Public Sector Management written by Norman Flynn and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with History categories.
Now in its second edition, this overview of the organization and management of the public sector in the UK shifts the focus away from the 1980s by concentrating on the post-Thatcher public sector. It includes material on the Citizen's Charter and the accelerated health and education reforms.
Managing Public Services Implementing Changes
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Author : Tony L. Doherty
language : en
Publisher: Routledge
Release Date : 2005-08-18
Managing Public Services Implementing Changes written by Tony L. Doherty and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-08-18 with Business & Economics categories.
Focusing on change as a constant factor in the management of any organization, this informative book helps the student and practitioner to develop the skills and knowledge they require to underpin the work of a modern service manager in rapidly-changing public sector organizations - whether publicly owned, privately managed or sub-contracted. Taking a distinctive approach, emphasizing management and organizational learning as keys to organizational success, this introductory text is solidly practical and is supported by strong pedagogical features including: case studies review questions illustrative vignettes. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate, certificate diploma and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.
Managing Public Services
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Author : Richard Common
language : en
Publisher: Elsevier
Release Date : 2016-06-06
Managing Public Services written by Richard Common and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-06-06 with Business & Economics categories.
Managing Public Services: Competition and Decentralization is intended for public sector managers to help them assess their situation and assist them to think creatively about different approaches for the future. The book begins on the general principle that business is good and bureaucracy is bad. This topic is followed by detailed studies of organizations, whether these are in a competitive environment, victims of market rhetoric, or in another competitive spectrum. Public sector managers are then encouraged to analyze their own organizations so appropriate actions can be applied into their situation. The extent to which competition is happening is explained, and if competition does not work well, then the concept of decentralization may be adopted. To what extent decentralization can then be used to increase the motivation and commitment of their employees is explained. The authors believe that new ways and methods of working will follow. But, any successes of these changes have to be measured by an important gauge: the impact upon the recipients of the new and improved services. In any undertaking, failures are bound to happen, and the authors suggest that public sector managers should be more tolerant. Finally, the book notes that to achieve delivery of quality service, whether these are for customers or clients, an important approach to managerial action is the design towards a good experience. Public administrators, heads and CEOs of public institutions and private firms, professors and students in public administration, policymakers, and sociologists will find this book valuable.